Sense and Versa 3 Battery Performance Program

CONSUMER NOTICE

Fitbit determined that a limited number of Fitbit Sense and Fitbit Versa 3 devices (“Impacted Devices”) are at risk of their batteries overheating, which poses a potential risk for users and requires an immediate firmware update. The firmware update will reduce the risk of the battery overheating and reduce battery capacity. The update will begin to roll out to impacted Sense and Versa 3 devices over the next month, starting on January 21, 2025. This issue does not affect all Sense and Versa 3 devices; if your device is not impacted, the battery will perform the same as before. You can submit a request to find out if your device is impacted here.

Note: It may take up to 1 week for your request to be processed and for you to receive a reply. We may request additional information to verify your device or registration.

Background

Fitbit devices, like other wearable devices on the market, use rechargeable lithium-ion batteries—and these batteries are consumable components that may experience performance, capacity, or runtime degradation as they are used.

Changes coming to your device's battery management

Impacted Sense and Versa 3 devices will receive a firmware update over the next month, starting in January 2025. If you regularly sync your Sense or Versa 3 device with the Fitbit app and your device is impacted, you’ll see a notification on your watch and in the Fitbit app, as well as receive an email from us, when the firmware is available for you to install. The update will improve the stability of the device’s battery performance and reduce the risk of the battery overheating. As a result, the battery will last for shorter periods between charges and you may need to charge your device more frequently.

After the update is available, you must manually update your device’s firmware. A few days after receiving the update, if you don’t update your firmware, your device will experience a factory reset. Before your device experiences a factory reset, first your data will sync to your account and then the reset happens. While your most recent data will sync to your account, some information will be deleted, including your alarms, goals, credit and debit cards, saved settings, and notifications. After a factory reset, you must set up your device again. During that setup process, the new firmware will install on your device. If you don’t immediately set up your device again, your device won’t begin recording data until you do so. The firmware update does not impact any other Fitbit devices.

Options for Individual End-User Owners of Impacted Devices

Users with an Impacted Device may be eligible for an appeasement. You can submit a request to check your eligibility for an appeasement of $50 USD (converted to your local currency) by visiting our Registration Page.

Note: It may take up to 1 week to receive verification that your device is eligible for appeasement and up to 3 weeks for your appeasement request to be processed. We may request additional information to verify your device or registration.

You may have statutory rights available to you under laws of the country where you purchased the device. If available to you, you may alternatively make a claim pursuant to those.

Terms and Conditions

Individual end users will have one year from the initial software release starting on January 21, 2025 to register for an appeasement. After January 21, 2026, this appeasement option will no longer be available. Appeasement amount may vary based on the daily exchange rate, at the time of conversion. The final amount will be calculated using the exchange rate in effect at the time you select your appeasement.

Note: Only some Sense and Versa 3 devices are impacted by this issue and are eligible for appeasement. You can submit a request to check your eligibility here.

Note: It may take up to 1 week to receive verification that your device is eligible for appeasement and up to 3 weeks for your appeasement request to be processed. We may request additional information to verify your device or registration.

The options above are available exclusively for individual end-user consumers of Impacted Devices only (retailers, wholesalers, or owners of bulk devices other than for personal use are not eligible) that were purchased by or on behalf of that individual consumer prior to January 21, 2025. There is one appeasement per device after eligibility is confirmed. Proof of ownership, including a receipt, may be required when claiming your appeasement. Appeasement options may not be available in all countries, as required by law.

Additional details regarding this program are provided in the FAQ below.

Note: Customer Support may request additional information to verify your device or registration.

Frequently Asked Questions

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What should I expect if my Sense or Versa 3 battery has been impacted? Can I continue to use my Sense or Versa 3?

Yes, you can continue to use your Sense or Versa 3 as before. After the firmware update is available to you and you update it, your Impacted Device will experience improved stability of battery performance and a reduced risk of the battery overheating. However, your battery will last for shorter time periods and you may need to charge your device more frequently.

How do I know if I have Sense or Versa 3?

In the Fitbit app:

1. On the Today tab, tap the device icon .
2. Review the devices connected to your account.

Remember that not all Sense or Versa 3 devices are impacted by the battery health features and eligible for appeasement. You can submit a request here to check if your device is impacted and you are eligible for an appeasement option.

Note: It may take up to 1 week to receive verification that your device is eligible for appeasement and up to 3 weeks for your appeasement request to be processed. We may request additional information to verify your device or registration.

How do I claim my appeasement?

To claim an appeasement for your Impacted Device, visit our Registration Page to begin the process. After you complete the registration process, you’ll be given an estimated time for fulfillment.

The options may vary depending on your location, and will only be available for individual end users until January 21, 2026. Terms and conditions apply.

Note: Customer Support may request additional information to verify your device or registration.

I have a Sense or Versa 3 that I am no longer using; can I get the appeasement offer?

Yes, the appeasement option is available for individual end-user owners of Impacted Devices (subject to Terms and Conditions).

Note: Customer Support may request additional information to verify your device or registration.

I don’t know the email address for my Fitbit account. What do I need to do?

For help with your account, contact us.

I can’t turn on my Sense or Versa 3. What do I do?

If your Fitbit device won't turn on, you might need to charge the battery. For more information, see How do I charge my Fitbit device?

If you can’t charge your device, see Why isn't my Fitbit device's battery charging?

Can I take my Sense or Versa 3 device back to the retailer where I bought it?

No. The appeasement is offered by Google directly to individual end-user owners of Impacted Devices. To claim an appeasement, visit our Registration Page to begin the process.

My Sense or Versa 3 is working normally. Do I need to stop using it?

While the risk of overheating is low, you may choose to not use your Impacted Device until the firmware update is available for you. After you complete the update, you can continue to use your device as normal. Update your device’s firmware as soon as possible after receiving the update, which will begin to roll out starting January 21, 2025. After a few days, if you don’t install the update, your device will perform a factory reset which will install the new firmware. A factory reset deletes any data stored on the device, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, credit and debit cards, saved settings, and notifications. After a factory reset, you must set up your device again. During that setup process, the new firmware will install on your device.

I haven’t had any issues with my Sense or Versa 3. Can I take it on a plane or put it in my checked luggage?

Follow local transportation guidance as usual. In general, rechargeable lithium-ion batteries are allowed in carry-on baggage but are prohibited from checked luggage. Please see the FAA’s PackSafe for Passengers webpage for more information.

Can I purchase a new Sense or Versa 3?

Google is no longer selling Sense or Versa 3, but you can review our current watches and trackers here.

How do I dispose of my Sense or Versa 3 if I can't return it?

Dispose of your Fitbit device and any accessories in accordance with local regulations. Don't dispose of them in normal household waste. Improper disposal may lead to fire, explosion, and/or other hazards. Don't open, crush, heat above 45°C (113°F), or incinerate. Find more information on recycling your Fitbit device here.

What happens to my Sense or Versa 3 after I take the compensation appeasement offer? Can I still use it?

You will not be required to return your device. After installing the firmware update, you can continue to use your Fitbit device or you can dispose of it responsibly. Find more information on recycling your Fitbit device here.

Is it safe to charge my Sense or Versa 3?

Yes, you can continue to charge your Fitbit device as before. As with all devices, use best practices for charging. Place your device in a well-ventilated area when charging or in-use. You can find additional safety-related information here.

 

Check Sense or Versa 3 eligibility