Why can't I control music on my phone with my Fitbit device?

If you followed the steps in How do I control music with my Fitbit device? but still have trouble, try the tips below.

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Why can't I control music on my phone from my Fitbit watch?
If you recently listened to music in an app on Fitbit Sense or Fitbit Versa series*, you may need to change the music source to your phone:
Versa and Versa 2
  1. On your watch, swipe down from the top of your screen. After your notifications appear, swipe down again to open the control center. Tap the music controls icon .
  2. Tap the 3 dots icon .
  3. Tap the phone icon to change the source.
  4. Press the back button to return to the track listing. On this screen, you can play or pause the track or skip to the next track depending on the app.
Sense and Versa 3
  1. On your watch, double-press the button. Your shortcuts appear.
  2. Tap the music controls icon . If you removed music controls from your shortcuts, add it in the Settings app Settings app. For more information, see How do I navigate my Fitbit device?
  3. If you see a watch icon , tap it and change the music source to your phone .

*This feature isn't available on Fitbit Sense 2, Fitbit Versa Lite Edition, or Fitbit Versa 4. 

Why don't I see the track playing on my phone on my Fitbit device's screen?
  1. If you see "Music unselected" or "No music" on your Fitbit device's screen, make sure that music is playing on your nearby phone.
  2. If your Fitbit device is paired to an Android phone, make sure Bluetooth Classic is enabled. For instructions, see How do I control music with my Fitbit device?
Why can’t I control music from the YouTube Music app on my Fitbit device?

If you have trouble using YouTube Music controls on Fitbit Charge 6, first make sure:

  • Your paired phone is nearby with the Fitbit app running in the background and connected to the internet.
  • The Fitbit app must be running version 4.00 or later. For more information on how to update the Fitbit app, see How do I use the Fitbit app?
  • You have a YouTube Music Premium subscription in most locations. For information on YouTube Music Premium, see the Google help article YouTube Premium individual memberships.
  • You have the YouTube Music app open on your phone and it’s fully updated. For more information about the YouTube Music app, see the YouTube Music Help Center.
  • Your Charge 6 is fully updated. For more information on updating Charge 6, see How do I update my Fitbit device?

For specific error messages, see the table below.

Make sure your phone has access to the internet, either through Wi-Fi or a cellular data signal.
Your device can’t communicate with your phone. Follow the troubleshooting steps in Why won't my Fitbit device sync?
Log in to your YouTube Music account and finish the onboarding in the Fitbit app on your phone. For more information, see How do I control music with my Fitbit device?
You must have a YouTube Music Premium account to use the YouTube Music app on your device. If you recently upgraded to YouTube Music Premium and see this message, restart the YouTube Music app. For more information on YouTube Music Premium, see the Google help article YouTube Premium individual memberships.
Open the YouTube Music app on your phone. In order to control your music from your Fitbit device, the YouTube Music app must be running on your phone.
In order to use the YouTube Music app on your Fitbit device, the YouTube Music app on your phone must have access to Bluetooth. In the Settings app on your phone, open YouTube Music in the list of apps, and make sure the switch next to Bluetooth is turned on.
Finish the YouTube Music controls onboarding in the Fitbit app on your phone. For instructions on how to set up the YouTube Music app, see How do I control music with my Fitbit device?

For issues with the YouTube Music app on your phone or your YouTube Music Premium subscription, contact YouTube Support.

Why can't I control music from the Spotify app on my Fitbit device?
No internet connection screen Make sure your phone has access to the internet, either through Wi-Fi or a cellular data signal.
No Bluetooth connection screen Your device can’t communicate with your phone. Follow the troubleshooting steps in Why won't my Fitbit device sync?
Spotify log-in error screen To log in to your Spotify account, follow the instructions in How do I control music with my Fitbit device?
Spotify Premium error screen You must have a Spotify Premium account to use the Spotify app on your device. See support.spotify.com for more information on Spotify Premium.
No devices connected screen Open the Spotify app on the device you want to control. In order to control your music from your Fitbit device, you must be logged in to the same Spotify account on both devices.

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