Troubleshoot your Internet connection
If you have a Google Fiber Network Box as your router and are having trouble with your network, select your issue from the list below. This troubleshooter will guide you through a few questions that will lead to possible solutions to your problem.
If you have Google Wifi as your router, please visit the Google Wifi Help Center to find solutions to the issue.
Were you able to recover your password?
Is your device running Windows or Mac?
Power off any devices that you think might be causing interference one at a time and see if the signal improves.
Did the signal improve?