Step 2: Verify that your account is in good standing

Before trying the steps below, first check for a service outage.
You can view and pay your outstanding balance at any time within your account.

Update your payment methods

Since we automatically charge the payment method that’s on file each month, there’s no need to sign in every time to make a payment. In your account, you can assign a new payment method or add a back-up payment method.

Pay your outstanding balance

There are a few instances when you might find an outstanding balance on your account – such as if we charge an expired credit card or a prepaid card with insufficient funds, for example.

To make sure your account is in good standing, you can update your payment method. After you update your payment method, an automatic charge will be initiated on the new payment method for the full balance you owe. If your internet service was suspended due to an outstanding balance, service should resume within about 30 minutes after the charge goes through.

While we're not able to move your bill's due date or remove automatic billing from your account, you can make a manual payment at any time. 

For more information about GFiber billing, please visit the Manage your billing and payments section of the Help Center.

If you’re still having issues, you can continue on to troubleshoot your Fiber Jack.

Next: Troubleshoot your Fiber Jack

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