Troubleshoot your Internet connection

If you have a Google Fiber Network Box as your router and are having trouble with your network, select your issue from the list below. This troubleshooter will guide you through a few questions that will lead to possible solutions to your problem.

If you have Google Wifi as your router, please visit the Google Wifi Help Center to find solutions to the issue.

If you have a third party router, please consult your manufacturer’s guide in order to determine the status of the lights on your router. You may need to powercycle your device based on the manufacturer guidelines.

Are the LED lights on all of your Google Fiber devices green or blue (Fiber Jack, router, etc.)?
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