Check for a service outage

Your Fiber account is equipped to notify you in the case of a known network outage that impacts your service. Keep in mind, you might be experiencing a different issue if you don't see an alert, like a website being down or a major power outage affecting your area.  

Check for an Internet outage

1. Visit our Fiber Outage Search page

2. Enter your street address

3. Select "Check status" to see if there are any known outages in your area

Check for an outage by signing in to your Fiber account

A message at the top of your Fiber Account page will let you know if you’re experiencing a network outage or other known service disruption.

1. Sign in to your Fiber Account using the email address and password you used when you originally signed up for Fiber.

2. Check for an alert at the top of the page about an Internet outage affecting your Google Fiber service.

If there's no alert displayed

If there's no alert notifying you about a known outage in your area and you're experiencing Internet issues today, there might be an issue with your in-home network. Try our Network Troubleshooter to try to resolve your issue and view these other articles to learn about Internet and Wi-Fi:

• Learn about Internet speeds on Google Fiber
• Improve your Wi-Fi speeds
• What affects Internet speeds

If you are experiencing network outage

Please hold tight! Our crews are already working on restoring service in your area as quickly as possible. We appreciate your patience. You can also visit the Fiber Help Forum to check for updates from the Fiber team and view questions and comments from other Fiber customers.