Perform a Fiber Phone Self-Installation
Follow these instructions to self-install Fiber Phone. Your Fiber service must be installed and active before you can install Fiber Phone service. If you've already self-installed Fiber Phone at your current address and you're moving to a new address where Fiber service is available, you can move your existing phone equipment to your new location and install it there.Step 1: Check your Fiber network
Ensure that your Google Fiber Network Box is connected and your Fiber service is active.
Solid blue light on Network Box
Phone Box to Network Box or TV Box
Connect the telephone to the Phone Box using the phone cord.
Telephone to Phone Box
Connect the Phone Box to a power outlet.
Phone Box to power outlet
Your Fiber Phone service will become active and ready to use shortly. While you're waiting, set up your voicemail.
Dial *99 from your primary Fiber Phone (home landline or mobile phone) and follow the prompts to set up your voicemail.
If you're transferring an existing phone number to Fiber Phone, your number transfer will complete automatically within five business days. We will send you an email with a temporary number to use until your number transfer is complete.
To set additional Fiber Phone options, sign in to Fiber using the name and email you use for your Fiber account and select Phone from the navigation menu to display the Phone settings page. Fiber Phone settings let you:
- Use Fiber Phone on your mobile phone and other devices using Hangouts
- Forward your Fiber Phone number to another number
- Specify the types of incoming calls you'll accept
- Manage your calls and set Do Not Disturb options
- Set a ring schedule, and more!
What do the blinking lights on my Google Fiber Phone Box mean?
The LEDs on the front of the Google Fiber equipment indicate its status. If you're having trouble with your equipment, you can use the detailed information to diagnose the issue based on how the LEDs look.
What should I do if my Phone Box isn't responding?
If you've connected your Google Fiber device and it isn't working, you can follow these steps to powercycle or reset it to try and solve the issue. If powercycling or resetting doesn't resolve the problem, you can use our Fiber Phone Troubleshooter to find a solution or contact Google Fiber customer support.