Starting March 2022, Yahoo! Gemini engine accounts within Search Ads 360 will be migrated to engine track accounts. Learn more.
The following lists common sync error messages, and how to troubleshoot them. Read more about syncing engine accounts in Search Ads 360.
Sync was canceled by user
Possible Cause
You pressed Cancel during a sync.
Troubleshoot
Run a new sync.
Unable to sync because of invalid credentials
Possible Cause
There are various reasons for invalidating credentials. A common reason is a change to your credentials in the engine account you are attempting to sync.
Troubleshoot
If the root of the error is Microsoft Advertising or Yahoo! Gemini account, you should sign into the engine to verify that the credentials are correct.
If the root of the error is a Baidu or Yahoo! Japan account, you should sign into the engine to verify that the credentials are correct, and confirm that Search Ads 360 has the appropriate authorizations.
If the root of the error is a Google Ads account, you should link the Google Ads customer ID to the Google Ads manager account for Search Ads 360.
Search Ads 360 temporarily cannot sync with the engine. Please try again later, or contact support for more information
Possible Cause
The engine is currently down, so sync has been disabled.
Troubleshoot
Wait and try the sync again later. If the problem persists, contact our support team.
Unable to sync because trafficking is stopped on the account. Please email support and include the URL
Possible Cause
Trafficking may have been disabled for one of the following two reasons:
- As per a user's request.
- As part of an internal bug investigation.
Troubleshoot
DS3_ERROR_SYNC_UNSUPPORTED_DATA_ON_ENGINE:...
Possible Cause
This can happen if you are using Upgraded URLs, but have not yet completed the migration in Search Ads 360.
Troubleshoot
Update the data on the engine, or finish the migration to Upgraded URLs.
Unable to sync because clickserve.dartsearch.net is not in your list of authorized tracking domains. Please contact your Baidu Account Manager to fix and try again
Possible Cause
The linked Baidu account needs to authorize the Search Ads 360 clickserver.
Troubleshoot
You'll need to Contact Baidu, as they'll need to associate the Search Ads 360 clickserver with your account. Read more on creating Baidu engine accounts.
Can't sync because one or more keywords specifies different HTTP schemes for mobile and non-mobile URLs. Change the keywords in Baidu to use either http or https for both URLs, then sync again
Possible Cause
At least one of your keywords uses conflicting HTTP schemes for mobile and non-mobile URLs.
Troubleshoot
Fix this directly in your Baidu account. Read more on implementing device-specific landing pages.
Unable to sync because the account failed to be migrated to Upgraded URLs
Possible Cause
Due to a failed migration to Upgraded URLs, your account will be adversely affected by a sync.
Troubleshoot
Contact our support team for more information.
Unable to sync this engine account. Please contact support because the agency or advertiser could be paused
Possible Cause
A scheduled sync ran on a paused or deleted account.
Troubleshoot
If the engine account is paused, you can either:
- Run a manual sync on the paused engine account, and then resume the engine account.
- Remove the paused engine account, and recreate a new version.
If the engine account was removed, you need to recreate the removed engine account.
This engine account setting may not match the engine because of an issue during sync or trafficking
Possible Cause
Sync errors are hard to diagnose, and can happen for a variety of reasons. The troubleshooting steps are largely independent of the cause.
Troubleshoot
Run another sync with Fix all trafficking errors selected.
Mutation failed because a matching AD_GROUP already exists for CAMPAIGN
Possible Cause
Two or more ad groups within the same campaign have identical names.
Troubleshoot
Ensure that your ad groups are free of naming conflicts.
Unable to sync because the advertiser is missing the link for a Microsoft Merchant Center account
Possible Cause
The Microsoft Merchant Center account might not be linked to Search Ads 360.
Troubleshoot
Try linking the Microsoft Merchant Center store to Search Ads 360.
- In Search Ads 360, navigate to an advertiser.
- In the left navigation panel, click Feeds.
- In the table, select the checkbox next to the inventory account for the Google Merchant Center.
- Above the reporting table, click Edit, and then click Edit details.
- In the Bing Merchant Center section, in the Add new store ID box, type the Microsoft Merchant Center store ID.
After you've linked your account, make sure a sync runs (either manual or scheduled).
Learn more about how to set up and add your Microsoft Merchant Center store to Search Ads 360.