In-product help lets you find and read help content right in your product's interface. You can also use in-product help to contact support with questions and screenshots.
To open the in-product help pane, click in the the header. We provide links to articles that are commonly associated with the page you’re viewing, and you can also perform your own search of help content by entering a keyword or question in the search box. Your search results are five popular articles that match your question or keywords.
Click an article title to read the content in your help pane. To return from an article and check your other search results, click the arrow at the upper left of the pane. You can also scroll to the bottom of the article and click Open in a new window to read the article in a new tab.
You can drag the in-product help pane anywhere on the page so it's easier to follow steps in an article while using the product.
If you'd like to go directly to the help center, click Browse all articles in the lower left of the pane.
If there's an issue you can't address with online help resources, contact our customer support team.
Support is available only to Sales Partners and to customers that purchase Google Marketing Platform advertising or Analytics 360 products directly from Google.
Support mediums available by Google Marketing Platform product
|Product||Live-chat support||Email support|
|Platform Home||Yes, in product||Yes, in product|
|Display & Video 360||Yes, in product||Yes, in product|
|Search Ads 360||Yes, in product||Yes, in product|
|Campaign Manager 360||Yes, in product||Yes, in product|
|Studio||Yes, in product||Yes, in product|
|Analytics 360||Yes, in product||Yes, in product|
|Optimize 360||No||Yes, in product|
|Tag Manager 360||No||Yes, in product|
|Surveys 360||No||Yes (form)|
|Data Studio (360 user)+||No||Yes, in product (for Analytics connector)|
* In-product support for standard Analytics products is based on your Ads customer status.
+ If your email has access to a 360-enabled organization billed directly by Google (includes Sales Partner Organizations).
To contact support:
- Sign in to your product account.
- Click in the header.
- Under Need more help?, click Contact Us.
- In the text box, enter a description of the problem you're having, then click Next step.
- Click one of the recommendations to get more information, or click Next step again, then open the chat or email option.
During weekdays, the best way to contact customer support is via in-product live chat.
Chat support availability
Make sure that you’re using the product in the language in which you’d like to get support so that you will be connected with the right troubleshooting specialist. If chat support is unavailable, you can send an email as described below.
|Americas||English, Portuguese, Spanish||9am - 8pm ET|
|Europe, Middle East, Africa||9am - 5pm GMT|
|Asia||10am - 6pm JST|
|Display & Video 360||Search Ads 360||Campaign Manager 360||Studio|
|English||24 hours a day|
10am - 6pm SGT
10am - 12pm SGT
1pm - 6pm SGT
10am - 12pm SGT
1pm - 6pm SGT
|French||8am - 5pm GMT|
|German||8am - 5pm GMT|
|Italian||8am - 5pm GMT|
11am - 1pm JST
2pm - 5pm JST
|Portuguese||9am - 6pm BRT||9am - 6pm BRT||8am - 5pm GMT|
5am - 6pm ART
8am - 9pm GMT
8am - 5pm GMT
9am - 6pm ART
|8am - 5pm GMT|
|Russian||11am - 8pm MSK||N/A||N/A|
|Analytics||Tag Manager, Optimize, Data Studio, Attribution (Beta), Surveys|
|English, Portuguese, Spanish||
9am - 8pm ET
Europe, Middle East, Africa:
9am - 5pm GMT
10am - 6pm JST
If chat support is unavailable, you can email support.
If you email support from a non-Gmail email address that's associated with your Google account, you may receive responses to the Gmail address associated with that account. Learn more about managing emails in your Google account