Fix problems with syncing to your computer

After you restart Backup and Sync, it will take some time to complete.

1. On your computer, click Backup and Sync .
2. Click More Quit Backup and Sync.
3. Reopen Backup and Sync.

After you reinstall Backup and Sync, it will take some time to complete.

1. On your computer, go to the Backup and Sync download page.
2. Download the most recent version of Backup and Sync.
3. During the installation, click Yes when you’re asked to replace your current version.
4. Choose a new Google Drive folder and sync your files.

It will take some time for your files to sync.

After you disconnect and reconnect Backup and Sync, it will take some time to complete.

1. On your computer, click Backup and Sync .
2. Click Error - Google Drive folder is missing.
3. Click Disconnect account.
4. Sign in again. You will be asked to choose a new location for the Google Drive folder.

It will take some time for Google Drive to sync.

After you restart your computer, it will take some time for Backup and Sync to complete.

Mac

1. At the top-left, click the Apple menu.
2. Click Restart…
3. To confirm, click Restart.

Windows 10

1. At the bottom-left, click or tap the Start button.
2. Click or tap Power.
3. Click or tap Restart

Windows 8 & 8.1

1. At the top-right, next to Search, click or tap the power icon.
2. Click or tap Restart.

Windows 7

1. At the bottom-left, click the Start menu icon.
2. Next to 'Shut down', click Restart.

After you locate your missing folder, it will take some time for Backup and Sync to complete.

If you moved the Google Drive folder to a new place on your computer

1. On your computer, click Backup and Sync .
2. On the error message, click Locate.
3. Select your folder in its new location and click Open.
4. Google Drive will reconnect.

If you renamed your Google Drive folder

1. On your computer, click Backup and Sync .
2. On the error message, click Locate.
3. Select your renamed version and click Open.
4. Google Drive will reconnect.

If you deleted your Google Drive folder

1. On your computer, click Backup and Sync .
2. Click Error - Google Drive folder is missing.
3. Click Disconnect account.
4. Sign in again. You will be asked to choose a new location for the Google Drive folder.

If you don’t want to sync that folder anymore

1. On your computer, click Backup and Sync .
2. On the error message, click Stop syncing this directory.
3. Backup and Sync will re-sync your files.

After you manually sync files, it will take some time for Backup and Sync to complete.

1. On your computer, click Backup and Sync .
2. Click View # unsyncable files.
3. Click Retry all.
4. If this doesn't work, restart Google Drive sync.

1. On your computer, click Backup and Sync .
   • On a Mac, the icon is found in the menu bar at the top-right of your desktop screen.
   • On a Windows computer, the icon is found in the taskbar at the bottom-right of your desktop screen.
2. While holding down the Shift key, click More .
3. Click Enable diagnostic mode.
4. Click Start logging.
5. Reproduce the problem that you experienced. For example, you may get an error when you add a file to the Google Drive folder on your computer. Repeat that action while logging is active. When you’ve finished, click Send report to Google.
6. When the report is sent, you’ll get a Report ID.

Important: Do not post any personal information on the forums, such as email address, phone number or financial information.

1. Go to the help forum. At the moment, the forum is available in English, Spanish and Portuguese.
2. At the top-right, click New Topic.
3. For 'Question', type 'Drive Sync Client Log'.
4. Below 'Question', type your Report ID and a description of your issue. You can include screenshots, OS versions or any other data you think may help.
5. Click POST.