Capture Drive File Stream logs for support

If you contact support about a Drive File Stream issue, you may be asked to send log files to help resolve the problem. 

Capture log files (Windows)

  1. Open an Explorer window, click the address bar, and paste:
    %USERPROFILE%\AppData\Local\Google\DriveFS
  2. Compress the Logs folder.
  3. Provide Logs.zip to your support agent.

Capture log files (Mac)

  1. In Finder, click Go and then Go to Folder, or press Command+Shift+G.
  2. In the Go to Folder window, paste:
    ~/Library/Application Support/Google/DriveFS/Logs
  3. Click Go.
  4. Right-click Logs and select Compress.
  5. Provide Logs.zip to your support agent.

Analyze log files yourself

After you capture log files, you might be able to self-diagnose Drive File Stream problems. If you'd like to try, see the Log Analyzer 2 tool. 

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