Capture Drive File Stream logs for support

If you contact G Suite support about a Drive File Stream issue, you might be asked to send log files to help resolve the problem.

Capture log files

  1. On your computer, click Drive File Stream Drive File Stream.
    • On Apple® Mac®, Drive File Stream is on the menu bar at the top-right of your screen.
    • On Microsoft® Windows®, Drive File Stream is on the taskbar at the bottom-right of your screen.
  2. Hold down the Shift key and click More More and thenGenerate Diagnostic Info.
    You’ll get a notification when the zip file of information is added to your desktop.
  3. Provide the zip file to your support agent.

Analyze log files yourself

After you capture the log files, you might be able to diagnose Drive File Stream problems. If you'd like to try, unzip the file and use the Log Analyzer 2 tool. 

Related topics

 

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