Capture Google Drive for desktop logs for support

If you contact Google Workspace support about a Google Drive for desktop issue, you might be asked to send log files to help resolve the problem.

Capture log files

Capture log files in the application

1. On your computer, click Drive for desktop .
   • On Apple Mac, Drive for desktop is on the menu bar at the top right of your screen.
   • On Microsoft Windows, Drive for desktop is on the taskbar at the bottom right of your screen.
2. Hold down the Shift key and click Settings Generate Diagnostic Info.
   You’ll get a notification when the ZIP file of information is added to your desktop.

3. Provide the ZIP file to your support agent.

Capture log files when the application is not available

If you cannot access the Drive for desktop application,  you can capture log files using Finder in Mac and File Explorer in Windows.

Mac

1. Open Finder.
2. Press Command+Shift+G.
3. Enter ~/Library/Application Support/Google/DriveFS and press Enter.
4. Right-click the Logs folder and select Compress “Logs”.
5. Provide the Logs.zip file to your support agent.

Windows

1. Open File Explorer.
2. In the URL box, enter %USERPROFILE%\AppData\Local\Google\DriveFS and press Enter.
3. Select the Logs folder and choose ShareZip.
4. Provide the Logs.zip file to your support agent.

Analyze log files yourself

After you capture the log files, you might be able to diagnose Drive for desktop problems. If you'd like to try, unzip the file and use the Log Analyzer 2 tool. 

Related topics

• Contact Google Workspace support

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