Capture Google Drive for desktop logs for support

If you contact Google Workspace support about a Google Drive for desktop issue, you might be asked to send log files to help resolve the problem.

Capture log files in the application

  1. On your computer, click Drive for desktop "".
    • On Apple Mac, Drive for desktop is on the menu bar at the top right.
    • On Microsoft Windows, Drive for desktop is on the taskbar at the bottom right.
  2. Press and hold the Shift key and click Settings ""and thenGenerate Diagnostic Info.
    You’ll get a notification when the ZIP file of information is added to your desktop.
  3. Send the ZIP file to your support agent.

Capture log files when the application is not available

If you can't access the Drive for desktop application,  you can capture log files using Finder in Mac and File Explorer in Windows.
Mac
  1. Open Finder.
  2. Press Command+Shift+G.
  3. Enter ~/Library/Application Support/Google/DriveFS and press Enter.
  4. Right-click the Logs folder and select Compress “Logs”.
  5. Send the Logs.zip file to your support agent.
Windows
  1.  Open File Explorer.
  2. In the URL box, enter %USERPROFILE%\AppData\Local\Google\DriveFS and press Enter.
  3. Select the Logs folder and choose Shareand thenZip.
  4. Send the Logs.zip file to your support agent.

Analyze log files yourself

After you capture the log files, you can use the Log Analyzer 2 tool ​try to diagnose your Drive for desktop problems​.

  1. Go to https://toolbox.googleapps.com/apps/loggershark/.
  2. Select Drive File Stream from the menu and click Choose file.
  3. Unzip and upload the file.
  4. Click Analyze.

Note: You can try analyzing the files named, such as drive_fs.txt, drive_fs_1.txt

Related topics


Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

 

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
73010
false