Drive File Stream's name is changing to Google Drive for desktop. Learn more about the change.

Fix problems in Drive for desktop

If some or all your files are not syncing between your computer and My Drive, you can try to fix the problem.

Basic troubleshooting

Here are some general problems you might see:

  • Files not syncing between your computer and My Drive.
  • Drive for desktop stops or quits  suddenly
  • Unknown error occurred

Some ways you can resolve these types of error include:

  • Checking your internet connection
  • Restarting Drive for desktop
  • Restarting your computer
  • Disconnecting and reconnecting  your account
  • Reinstalling Drive for desktop
Restart Drive for desktop
  1. On your computer, open Drive for desktop.
    1. Mac: In the top menu bar, click Settings Settings and then Quit.
    2. Windows: In the bottom right taskbar,  click Settings Settings and then Quit.
  2. Reopen Drive for desktop
Disconnect and reconnect your account
  1. On your computer, open Drive for desktop.
  2. Click Settings Settings and then Preferences.
  3. Click Settings Settings and find the account you want to disconnect.
  4. Click Disconnect account.
  5. If you have files that are in the process of being uploaded, you'll be prompted to wait for them to sync.
  6. Sign in again. Choose a new location for the Google Drive folder.
Reinstall Drive to desktop
  1.  On your computer, go to the Drive download page.
  2. Download the most recent version of Drive for desktop.
  3. Install the application.

Fix error messages

You don’t have enough storage

You need enough Google and local storage to sync files. Local storage includes your hard drive and any other removable devices (USBs, external hard drives, etc.) that you use. 

If you don’t have enough Google storage, free up space or get more storage from Google One. If you sync changes to a file you don’t own and the owner doesn’t have enough storage, the changes won’t sync. To sync changes, reach out to the file owner to either transfer ownership or ask them to manage their storage.

 If you don’t have enough local storage, free up space. 

You don't have permissions to sync files

You don’t have sufficient Google Drive permission to sync changes you’ve made. 

To sync these files, contact the owner of the file or folder you want to sync and request access. If the file or folder is in a shared drive, contact the shared drive’s admin or manager for access.

Your computer won't allow you to sync files

Drive for desktop needs permission from your computer to sync files.

To sync these files, give full disk access or Apple Photos access by changing your Security & Privacy settings in System Preferences. You can also check permissions on the file.

Files are too large or too small

These items can’t be backed up to Google Photos:

  • Photos larger than 200 MB or 150 MP
  • Videos larger than 10 GB
  • Files that are smaller than 256 x 256 pixles

If your file is too large, you can: 

  • Reduce size of photo/video
  • Delete photo/video
  • Move photo/video to a non-syncing folder

If your file is too small, you can:

  • Delete photo/video
  • Move photo/video to a non-syncing folder

Can’t locate folder

If you moved the Google Drive folder to a new place on your computer

  1. On your computer, open Drive for desktop.
  2. On the notification, click Locate.
  3. Select your renamed version and then click Open.
  4. Google Drive will reconnect.

If you renamed your Google Drive folder

  1. On your computer, open Drive for desktop.
  2. On the notification, click Locate.
  3. Select your renamed version and then click Open.
  4. Google Drive will reconnect.

If you deleted the folder you are mirroring your My Drive to

  1. On your computer, open Drive for desktop.
  2. On the notification, click Stop syncing this directory.

If you don’t want to sync that folder anymore

  1. On your computer, open Drive for desktop.
  2. Go to Preferences and then select the folder and uncheck Drive and/or Photos.

After you locate your missing folder, it will take some time for Drive for desktop to complete.

Can’t locate files in the cloud

Changes can’t be synced because the file has been deleted or moved to trash in Drive web.

To sync changes, restore the item from Drive trash. If the item isn’t in trash, you can remove it from the syncing folder and add it back. If you don’t want to sync changes and want to resolve the error, delete the file from your computer.

Can’t locate files on your computer

Changes can’t be synced because the file may have been deleted or moved to trash on your computer.

To sync changes, restore the item from your computer’s trash.

Files exceed bandwidth, upload, or download limits

Some files can only be downloaded a certain number of times. Google Photos also has a limit on how many files can be uploaded in a day.

In these cases, Drive for desktop will automatically retry, which will likely sync the file.

Can't upload Google files

The Google file you’re trying to upload may be invalid. To resolve the error, delete the invalid .gdoc file on your computer.

Send feedback

  1. On your computer, open Drive for desktop.
  2. Click Settings Settings and then Send feedback.
  3. Type your feedback.
  4. To give us insight into what is wrong, click Include diagnostic logs.
  5. Click Submit.

Send an error report to Google

Step 1: Get a Report ID for Google Drive

  1. On your computer, click Drive for desktop.
    • Mac: Drive for desktop is found in the menu bar at the top right of your desktop screen.
    • Windows: Drive for desktop is found in the taskbar at the bottom right of your desktop screen.
  2. While holding down the Shift key, click More More.
  3. Click Enable diagnostic mode.
  4. Click Start logging.
  5. Reproduce the problem you experienced. For example, you may get an error when you add a file to the Google Drive folder on your computer. Repeat that action while logging is active. When you’re done, click Send report to Google.
  6. When the report is sent, you’ll get a Report ID.
Step 2: Post the Report ID to the Google Drive Help forum

Important: Don't post any personal information on the forums, such as email address, phone number, or financial information.

  1. Go to the help forum. At the moment, the forum is available in English, Spanish, and Portuguese.
  2. At the top right, click New Topic.
  3. For "Question," type "Drive Sync Client Log."
  4. Below "Question," type your Report ID and a description of your issue. You can include screenshots, OS versions, or any other data you think may help.
  5. Click POST.
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