Contact us - Display & Video 360 Help

Important update: Due to adjusted work schedules at this time, some Display & Video 360 support options may be delayed. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.

I'm having trouble with: *

Specifically: *

After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives.

More specifically: *

Specifically: *

Selecting the correct deal type will help resolve the case faster

Specifically: *

Campaign State? *

Creative ID

Report ID *

Reporting discrepancy spreadsheet

For discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.

Specifically: *

Issue Type? *

Help Center article on how to configure PG Deal

Deal ID *

Ex: MP96818239 or 957854

Proposal Name/Id

The audience I'm having trouble with is a : *

Audience ID *?

Must be a Google segment ID. We cannot troubleshoot other IDs

User email address *

Partner ID *

My request isn't specific to a particular advertiser

Advertiser ID *Add additional

Please provide a valid number, or select My request isn't specific to a particular advertiser above.

Revenue Impacted *

Audience Name

Which of the following options best describes your issue: *

"Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI."

Learn more about the different versions of Structured Data Files and their features.

Upload SDF File

Screenshot of Issue *

What type of report do you have a question about? *

Help center articles on common reports: Basic Report, Inventory Availability Report, Audience Composition Report, Trueview Reports, Audience Performance Report, Reach Report.

Insertion Order IDAdd additional

ID of DV360 account I want to map the audience to *

Provide source account ID the audience belongs to *

Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.

Do we have permission to replicate the issue? *

Yes

No

Line Item IDAdd additional

YouTube AdGroup ID

Subject *

Full description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

*

Please enter a full description of the problem.

Additional email addresses to be copied on this inquiryAdd additional

Are we allowed to replicate this issue in the UI? *

Yes

No

Can a Google representative contact you by phone about this issue?

Yes

No

Phone number *

Time zone *

We will use this information to make sure that we only contact you during the working hours in your location.

Best time to call *

Permission for support to replicate for troubleshooting *

Yes

No

Attach a HAR file?

Submit an attachment
If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors, screen share recordings, and sample bid requests from publishers.?

Note: Please make sure that the files attached are shared

Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting.

Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%.

Third-party viewability vendors for YouTube (Viewability) *

Third-party brand safety vendors for YouTube (Brand Suitability) *

Vendor ID *

Youtube Channel URL *

Date the Segment was pushed to DV360 *

Name of DMP or third-party data provider *