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Important update: Due to adjusted work schedules at this time, some Display & Video 360 support options may be delayed. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.

Timezone *

We will use your time zone & business hours information to provide a faster resolution.

Your business operation hours *

Please note that the time is in 24 hours clock

From *

To *

I'm having trouble with: *

Specifically: *

After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives.

More specifically: *

Specifically: *

Selecting the correct deal type will help resolve the case faster

Specifically: *

Campaign State? *

Creative ID

Report ID *

Reporting discrepancy spreadsheet

For discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.

Specifically: *

Issue Type? *

Help Center article on how to configure PG Deal

Deal ID *

Ex: MP96818239 or 957854

Proposal Name/Id

The audience I'm having trouble with is a : *

Audience ID *

Must be a Google segment ID. We cannot troubleshoot other IDs

User email address *

Revenue Impacted *

Audience Name

Which of the following options best describes your issue: *

"Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI."

Learn more about the different versions of Structured Data Files and their features.

Upload SDF File

Screenshot of Issue *

What type of report do you have a question about? *

Help center articles on common reports: Basic Report, Inventory Availability Report, Audience Composition Report, Trueview Reports, Audience Performance Report, Reach Report.

ID of DV360 account I want to map the audience to *

Provide source account ID the audience belongs to *

Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.

Do we have permission to replicate the issue? *

Line Item IDAdd additional field

YouTube AdGroup ID

Subject *

Full description

Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve.

*

Please enter a full description of the problem.

Additional email addresses to be copied on this inquiryAdd additional field

Are we allowed to replicate this issue in the UI? *

Can a Google representative contact you by phone about this issue?

Phone number *

Best time to call *

Permission for support to replicate for troubleshooting *

Attach a HAR file

Submit an attachment
If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors, screen share recordings, and sample bid requests from publishers.

Note: Please make sure that the files attached are shared

Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting.

Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%.

Youtube Channel URL *

Date the Segment was pushed to DV360 *

Name of DMP or third-party data provider *

Third-party vendor for Youtube (Viewability)Add additional field

Third-party vendor for YouTube (Reach)Add additional field

Third-party vendor for YouTube (Brand Lift)Add additional field

Third-party brand safety vendors for YouTube (Brand Safety)Add additional field

Vendor client ID *

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