Contact us* Required fieldTimezone *Select one[UTC - 12] Baker Island Time[UTC - 11] Niue Time, Samoa Standard Time[UTC - 10] Hawaii-Aleutian Standard Time, Cook Island Time[UTC - 9:30] Marquesas Islands Time[UTC - 9] Alaska Standard Time, Gambier Island Time[UTC - 8] Pacific Standard Time[UTC - 7] Mountain Standard Time[UTC - 6] Central Standard Time[UTC - 5] Eastern Standard Time[UTC - 4:30] Venezuelan Standard Time[UTC - 4] Atlantic Standard Time[UTC - 3:30] Newfoundland Standard Time[UTC - 3] Amazon Standard Time, Central Greenland Time[UTC - 2] Fernando de Noronha Time, South Georgia & the South Sandwich Islands Time[UTC - 1] Azores Standard Time, Cape Verde Time, Eastern Greenland Time[UTC] Western European Time, Greenwich Mean Time[UTC + 1] Central European Time, West African Time[UTC + 2] Eastern European Time, Central African Time[UTC + 3] Moscow Standard Time, Eastern African Time[UTC + 3:30] Iran Standard Time[UTC + 4] Gulf Standard Time, Samara Standard Time[UTC + 4:30] Afghanistan Time[UTC + 5] Pakistan Standard Time, Yekaterinburg Standard Time[UTC + 5:30] Indian Standard Time, Sri Lanka Time[UTC + 5:45] Nepal Time[UTC + 6] Bangladesh Time, Bhutan Time, Novosibirsk Standard Time[UTC + 6:30] Cocos Islands Time, Myanmar Time[UTC + 7] Indochina Time, Krasnoyarsk Standard Time[UTC + 8] Chinese Standard Time, Australian Western Standard Time, Irkutsk Standard Time[UTC + 8:45] Southeastern Western Australia Standard Time[UTC + 9] Japan Standard Time, Korea Standard Time, Chita Standard Time[UTC + 9:30] Australian Central Standard Time[UTC + 10] Australian Eastern Standard Time, Vladivostok Standard Time[UTC + 10:30] Lord Howe Standard Time[UTC + 11] Solomon Island Time, Magadan Standard Time[UTC + 11:30] Norfolk Island Time[UTC + 12] New Zealand Time, Fiji Time, Kamchatka Standard Time[UTC + 12:45] Chatham Islands Time[UTC + 13] Tonga Time, Phoenix Islands Time[UTC + 14] Line Island TimeWe will use your time zone & business hours information to provide a faster resolution.Your business operation hours *Please note that the time is in 24 hours clock9:00 to 17:00OtherFrom *Select one1:002:003:004:005:006:007:008:009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0024:00To *Select one1:002:003:004:005:006:007:008:009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0024:00I need help in *TroubleshootingOptimizationImplementationI'm having trouble with: *Select oneBidding and deliveryAudiencesCreativesDealsReportingPolicyAccountSpecifically: *Select oneYouTubeAutomated biddingGeneral Question Spend PerformanceSpecifically: *Select oneCreative auditRich media creativeGeneral question After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives. More specifically: *Select oneDynamic creativeGeneral questionSpecifically: *Select oneProgrammatic GuaranteedPreferred DealsPrivate AuctionTag GuaranteedAuction PackagesLocal Host DealGeneral questionSelecting the correct deal type will help resolve the case fasterSpecifically: *Select oneDiscrepanciesErrors or Issues in the UIStructured Data File (SDF)General questionSelect One *Between Google Products (e.g. CM360, DV360, etc.)Third partyPlease specify DV360 equivalent Creative IDs of your Third Party trackers (e.g. Creative ID 123456: Third party ID 654321) *Add additional field Campaign State? *Select oneCampaign has not started yetCampaign is ActiveCampaign has FinishedCreative ID *For Bulk Creatives, Kindly Upload files (.csv , xls )Specifically: *Select oneCertificationGeneral questionReport ID *Reporting discrepancy spreadsheet *For discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.Specifically: *Select oneUser permissionsUI warnings and errorsGeneral questionThird-party Measurement Vendor Enablement Third-party Measurement Vendor Enablement need Advertiser ID. If the Partner ID has been selected, then please choose the Advertiser ID from the ID dropdown. Issue Type? *Select oneSetup/ConfigurationBidding and delivery Help Center article on how to configure PG Deal Deal ID *Deal ID *Ex: MP96818239 or 957854Proposal Name/IdThe audience I'm having trouble with is a : *Select oneFloodlight tag based DV360 AudienceCampaign Manager AudienceYoutube AudienceGoogle Ads AudienceGoogle Analytics AudienceCustomer Match AudienceFirst Party DMP segment managed by external DMPThird Party segment managed by external data providerOtherAudience ID *?Please note that Creative users and Creative admin users cannot edit or create audiences. Learn moreMust be a Google segment ID. We cannot troubleshoot other IDsUser email address *Revenue Impacted *Audience NameWhich of the following options best describes your issue: *Select oneI cannot link my audience / I cannot find my audience in the UIMy audience isn't collecting any users, size doesn't seem correctI'm seeing an error messageI'm having performance issues with a given Line ItemMy issue is not listed above "Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI." Learn more about the different versions of Structured Data Files and their features. Upload SDF FileScreenshot of Issue *What type of report do you have a question about? * Help center articles on common reports: Basic Report, Inventory Availability Report, Audience Composition Report, Trueview Reports, Audience Performance Report, Reach Report. ID of DV360 account I want to map the audience to *Provide source account ID the audience belongs to *Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.Do we have permission to replicate the issue? *YesNoLine Item ID *Add additional fieldYouTube AdGroup IDSubject *Full description Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve. *Please enter a full description of the problem.Additional email addresses to be copied on this inquiry. Adding your Google Accounts Team email can help resolve your issue faster. Add additional fieldAre we allowed to replicate this issue in the UI? *YesNoPermission for support to replicate for troubleshooting *YesNoAttach a HAR file?Please follow HAR file capture instructions outlined here.Submit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors, screen share recordings, and sample bid requests from publishers.?Please follow HAR file capture instructions outlined here.Note: Please make sure that the files attached are shared Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting. Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%. Youtube Channel URL *Date the Segment was pushed to DV360 *Name of DMP or third-party data provider *Third-party viewability vendorsMoatDoubleVerifyIntegral Ad ScienceGoogle Internal ( for testing only )Vendor Client ID *?Provide the vendor ID for each measurement vendor you are enabling. Learn MoreThird-party brand safety vendorsDoubleVerifyIntegral Ad Science ZefrGoogle Internal (for testing only)Vendor Client ID *?Provide the vendor ID for each measurement vendor you are enabling. Learn MoreThird-party reach vendorsNielsenComscoreKantarGemiusVideo ResearchMedia ScopeAudience ProjectiSpot.tvVideoAmpGoogle Internal (for testing only)Vendor Client ID *?Provide the vendor ID for each measurement vendor you are enabling. Learn MoreThird-party lift vendorsKantarDynata IntageNielsenMacronil Google Internal (for testing only)Vendor Client ID *?Provide the vendor ID for each measurement vendor you are enabling. Learn MoreSubmitSubmittedDownload submission https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email. Additional info OK Your email has been sentThanks for contacting us. We'll follow up with you only if we need more information or have additional information to share.Download submission