Contact us* Required field Important update: Due to adjusted work schedules at this time, some Display & Video 360 support options may be delayed. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes. I'm having trouble with: *Select oneBidding and deliveryCreativesDealsReportingPolicyAccountSpecifically: *Select oneAudienceYouTubeAutomated biddingGeneral Question Spend PerformanceSpecifically: *Select oneCreative auditRich media creativeGeneral question After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives. More specifically: *Select oneDynamic creativeGeneral questionSpecifically: *Select onePreferred DealsPrivate AuctionProgrammatic GuaranteedTag GuaranteedAuction PackagesLocal Host DealGeneral questionSpecifically: *Select oneDiscrepanciesErrors or Issues in the UIStructured Data File (SDF)General question Campaign State?Select oneCampaign has not started yetCampaign is ActiveCampaign has FinishedCreative IDScreenshot of Issue *Report ID *Reporting discrepancy spreadsheetFor discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.Specifically: *Select oneCertificationGeneral questionSpecifically: *Select oneUser permissionsUI warnings and errorsGeneral questionBrand Safety EnablementIssue Type? *Select oneSetup/ConfigurationBidding and deliveryDeal ID *Deal ID *Ex: MP96818239 or 957854Proposal Name/IdAudience ID *?Please note that Creative users and Creative admin users cannot edit or create audiences. Learn moreUser email address *Partner ID *My request isn't specific to a particular advertiserAdvertiser ID *Add additionalPlease provide a valid number, or select My request isn't specific to a particular advertiser above. Learn more about the different versions of Structured Data Files and their features. Upload SDF FileWhat type of report do you have a question about? * Help center articles on common reports: Basic Report, Inventory Availability Report, Audience Composition Report, Trueview Reports, Audience Performance Report, Reach Report. Insertion Order IDAdd additionalLine Item IDAdd additionalYouTube AdGroup IDSubject *Full description *Please enter a full description of the problem.Additional email addresses to be copied on this inquiryAdd additionalAre we allowed to replicate this issue in the UI? *YesNoCan a Google representative contact you by phone about this issue?YesNoPhone number *Select oneAfghanistan (+93)Åland Islands (+358)Albania (+355)Algeria (+213)American Samoa (+1)Andorra (+376)Angola (+244)Anguilla (+1)Antigua & Barbuda (+1)Argentina (+54)Armenia (+374)Aruba (+297)Ascension Island (+247)Australia (+61)Austria (+43)Azerbaijan (+994)Bahamas (+1)Bahrain (+973)Bangladesh (+880)Barbados (+1)Belarus (+375)Belgium (+32)Belize (+501)Benin (+229)Bermuda (+1)Bhutan (+975)Bolivia (+591)Bosnia & Herzegovina (+387)Botswana (+267)Brazil (+55)British Indian Ocean Territory (+246)British Virgin Islands (+1)Brunei (+673)Bulgaria (+359)Burkina Faso (+226)Burundi (+257)Cambodia (+855)Cameroon (+237)Canada (+1)Cape Verde (+238)Caribbean Netherlands (+599)Cayman Islands (+1)Central African Republic (+236)Chad (+235)Chile (+56)China (+86)Christmas Island (+61)Cocos (Keeling) Islands (+61)Colombia (+57)Comoros (+269)Congo - Brazzaville (+242)Congo - Kinshasa (+243)Cook Islands (+682)Costa Rica (+506)Côte d’Ivoire (+225)Croatia (+385)Curaçao (+599)Cyprus (+357)Czechia (+420)Denmark (+45)Djibouti (+253)Dominica (+1)Dominican Republic (+1)Ecuador (+593)Egypt (+20)El Salvador (+503)Equatorial Guinea (+240)Eritrea (+291)Estonia (+372)Eswatini (+268)Ethiopia (+251)Falkland Islands (Islas Malvinas) (+500)Faroe Islands (+298)Fiji (+679)Finland (+358)France (+33)French Guiana (+594)French Polynesia (+689)Gabon (+241)Gambia (+220)Georgia (+995)Germany (+49)Ghana (+233)Gibraltar (+350)Greece (+30)Greenland (+299)Grenada (+1)Guadeloupe (+590)Guam (+1)Guatemala (+502)Guernsey (+44)Guinea (+224)Guinea-Bissau (+245)Guyana (+592)Haiti (+509)Honduras (+504)Hong Kong (+852)Hungary (+36)Iceland (+354)India (+91)Indonesia (+62)Iraq (+964)Ireland (+353)Isle of Man (+44)Israel (+972)Italy (+39)Jamaica (+1)Japan (+81)Jersey (+44)Jordan (+962)Kazakhstan (+7)Kenya (+254)Kiribati (+686)Kosovo (+383)Kuwait (+965)Kyrgyzstan (+996)Laos (+856)Latvia (+371)Lebanon (+961)Lesotho (+266)Liberia (+231)Libya (+218)Liechtenstein (+423)Lithuania (+370)Luxembourg (+352)Macao (+853)Madagascar (+261)Malawi (+265)Malaysia (+60)Maldives (+960)Mali (+223)Malta (+356)Marshall Islands (+692)Martinique (+596)Mauritania (+222)Mauritius (+230)Mayotte (+262)Mexico (+52)Micronesia (+691)Moldova (+373)Monaco (+377)Mongolia (+976)Montenegro (+382)Montserrat (+1)Morocco (+212)Mozambique (+258)Myanmar (Burma) (+95)Namibia (+264)Nauru (+674)Nepal (+977)Netherlands (+31)New Caledonia (+687)New Zealand (+64)Nicaragua (+505)Niger (+227)Nigeria (+234)Niue (+683)Norfolk Island (+672)North Macedonia (+389)Northern Mariana Islands (+1)Norway (+47)Oman (+968)Pakistan (+92)Palau (+680)Palestine (+970)Panama (+507)Papua New Guinea (+675)Paraguay (+595)Peru (+51)Philippines (+63)Poland (+48)Portugal (+351)Puerto Rico (+1)Qatar (+974)Réunion (+262)Romania (+40)Russia (+7)Rwanda (+250)Samoa (+685)San Marino (+378)São Tomé & Príncipe (+239)Saudi Arabia (+966)Senegal (+221)Serbia (+381)Seychelles (+248)Sierra Leone (+232)Singapore (+65)Sint Maarten (+1)Slovakia (+421)Slovenia (+386)Solomon Islands (+677)Somalia (+252)South Africa (+27)South Korea (+82)South Sudan (+211)Spain (+34)Sri Lanka (+94)St. Barthélemy (+590)St. Helena (+290)St. Kitts & Nevis (+1)St. Lucia (+1)St. Martin (+590)St. Pierre & Miquelon (+508)St. Vincent & Grenadines (+1)Suriname (+597)Svalbard & Jan Mayen (+47)Sweden (+46)Switzerland (+41)Taiwan (+886)Tajikistan (+992)Tanzania (+255)Thailand (+66)Timor-Leste (+670)Togo (+228)Tokelau (+690)Tonga (+676)Trinidad & Tobago (+1)Tristan da Cunha (+290)Tunisia (+216)Turkey (+90)Turkmenistan (+993)Turks & Caicos Islands (+1)Tuvalu (+688)U.S. Virgin Islands (+1)Uganda (+256)Ukraine (+380)United Arab Emirates (+971)United Kingdom (+44)United States (+1)Uruguay (+598)Uzbekistan (+998)Vanuatu (+678)Vatican City (+39)Venezuela (+58)Vietnam (+84)Wallis & Futuna (+681)Western Sahara (+212)Yemen (+967)Zambia (+260)Zimbabwe (+263)Phone Type *MobileLandline/OtherTime zone *We will use this information to make sure that we only contact you during the working hours in your location.Best time to call *Submit an attachmentNote: Please make sure that the files attached are shared Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting. Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%. Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI.Third-party viewability vendors for YouTube (Viewability) *Select oneDoubleverifyMoatIASNone of the AboveThird-party brand safety vendors for YouTube (Brand Suitability) *Select oneIASDoubleverifyNone of the aboveVendor ID *Submit https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Additional info OK Your email has been sent to our team! Due to the preventative measures being taken for our support specialists in light of COVID-19, it may take longer than usual to respond to your support request. We apologize for any inconvenience this may cause, and we’ll send you a reply as soon as we can.