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After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives.

Selecting the correct deal type will help resolve the case faster
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For discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.
Third-party Measurement Vendor Enablement need Advertiser ID. If the Partner ID has been selected, then please choose the Advertiser ID from the ID dropdown.
Help Center article on how to configure PG Deal
Ex: MP96818239 or 957854
Must be a Google segment ID. We cannot troubleshoot other IDs
"Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI."
Learn more about the different versions of Structured Data Files and their features.
Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.
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Please enter a full description of the problem.
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Note: Please make sure that the files attached are shared

Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting.

Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%.

Third-party viewability vendors
Third-party brand safety vendors
Third-party reach vendors
Third-party lift vendors$0
Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email.
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