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Timezone *Select one[UTC - 12] Baker Island Time[UTC - 11] Niue Time, Samoa Standard Time[UTC - 10] Hawaii-Aleutian Standard Time, Cook Island Time[UTC - 9:30] Marquesas Islands Time[UTC - 9] Alaska Standard Time, Gambier Island Time[UTC - 8] Pacific Standard Time[UTC - 7] Mountain Standard Time[UTC - 6] Central Standard Time[UTC - 5] Eastern Standard Time[UTC - 4:30] Venezuelan Standard Time[UTC - 4] Atlantic Standard Time[UTC - 3:30] Newfoundland Standard Time[UTC - 3] Amazon Standard Time, Central Greenland Time[UTC - 2] Fernando de Noronha Time, South Georgia & the South Sandwich Islands Time[UTC - 1] Azores Standard Time, Cape Verde Time, Eastern Greenland Time[UTC] Western European Time, Greenwich Mean Time[UTC + 1] Central European Time, West African Time[UTC + 2] Eastern European Time, Central African Time[UTC + 3] Moscow Standard Time, Eastern African Time[UTC + 3:30] Iran Standard Time[UTC + 4] Gulf Standard Time, Samara Standard Time[UTC + 4:30] Afghanistan Time[UTC + 5] Pakistan Standard Time, Yekaterinburg Standard Time[UTC + 5:30] Indian Standard Time, Sri Lanka Time[UTC + 5:45] Nepal Time[UTC + 6] Bangladesh Time, Bhutan Time, Novosibirsk Standard Time[UTC + 6:30] Cocos Islands Time, Myanmar Time[UTC + 7] Indochina Time, Krasnoyarsk Standard Time[UTC + 8] Chinese Standard Time, Australian Western Standard Time, Irkutsk Standard Time[UTC + 8:45] Southeastern Western Australia Standard Time[UTC + 9] Japan Standard Time, Korea Standard Time, Chita Standard Time[UTC + 9:30] Australian Central Standard Time[UTC + 10] Australian Eastern Standard Time, Vladivostok Standard Time[UTC + 10:30] Lord Howe Standard Time[UTC + 11] Solomon Island Time, Magadan Standard Time[UTC + 11:30] Norfolk Island Time[UTC + 12] New Zealand Time, Fiji Time, Kamchatka Standard Time[UTC + 12:45] Chatham Islands Time[UTC + 13] Tonga Time, Phoenix Islands Time[UTC + 14] Line Island TimeWe will use your time zone & business hours information to provide a faster resolution.Your business operation hours *Please note that the time is in 24 hours clock9:00 to 17:00OtherFrom *Select one1:002:003:004:005:006:007:008:009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0024:00To *Select one1:002:003:004:005:006:007:008:009:0010:0011:0012:0013:0014:0015:0016:0017:0018:0019:0020:0021:0022:0023:0024:00I'm having trouble with: *Select oneBidding and deliveryAudiencesCreativesDealsReportingPolicyAccountSpecifically: *Select oneYouTubeAutomated biddingGeneral Question Spend PerformanceSpecifically: *Select oneCreative auditRich media creativeGeneral question After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives. More specifically: *Select oneDynamic creativeGeneral questionSpecifically: *Select oneProgrammatic GuaranteedPreferred DealsPrivate AuctionTag GuaranteedAuction PackagesLocal Host DealGeneral questionSelecting the correct deal type will help resolve the case fasterSpecifically: *Select oneDiscrepanciesErrors or Issues in the UIStructured Data File (SDF)General question Campaign State? *Select oneCampaign has not started yetCampaign is ActiveCampaign has FinishedCreative IDReport ID *Reporting discrepancy spreadsheetFor discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.Specifically: *Select oneCertificationGeneral questionSpecifically: *Select oneUser permissionsUI warnings and errorsGeneral questionThird-party Measurement Vendor EnablementIssue Type? *Select oneSetup/ConfigurationBidding and delivery Help Center article on how to configure PG Deal Deal ID *Deal ID *Ex: MP96818239 or 957854Proposal Name/IdThe audience I'm having trouble with is a : *Select oneFloodlight tag based DV360 AudienceCampaign Manager AudienceYoutube AudienceGoogle Ads AudienceGoogle Analytics AudienceCustomer Match AudienceFirst Party DMP segment managed by external DMPThird Party segment managed by external data providerOtherAudience ID *?Please note that Creative users and Creative admin users cannot edit or create audiences. Learn moreMust be a Google segment ID. We cannot troubleshoot other IDsUser email address *Revenue Impacted *Audience NameWhich of the following options best describes your issue: *Select oneI cannot link my audience / I cannot find my audience in the UIMy audience isn't collecting any users, size doesn't seem correctI'm seeing an error messageI'm having performance issues with a given Line ItemMy issue is not listed above "Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI." Learn more about the different versions of Structured Data Files and their features. Upload SDF FileScreenshot of Issue *What type of report do you have a question about? * Help center articles on common reports: Basic Report, Inventory Availability Report, Audience Composition Report, Trueview Reports, Audience Performance Report, Reach Report. ID of DV360 account I want to map the audience to *Provide source account ID the audience belongs to *Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.Do we have permission to replicate the issue? *YesNoLine Item IDAdd additional fieldYouTube AdGroup IDSubject *Full description Providing detailed information about your request will help resolve it faster. Requests missing information take 24-48 hours longer on average to resolve. *Please enter a full description of the problem.Additional email addresses to be copied on this inquiryAdd additional fieldAre we allowed to replicate this issue in the UI? *YesNoCan a Google representative contact you by phone about this issue?YesNoPhone number *Select oneAfghanistan (+93)Åland Islands (+358)Albania (+355)Algeria (+213)American Samoa (+1)Andorra (+376)Angola (+244)Anguilla (+1)Antigua & Barbuda (+1)Argentina (+54)Armenia (+374)Aruba (+297)Ascension Island (+247)Australia (+61)Austria (+43)Azerbaijan (+994)Bahamas (+1)Bahrain (+973)Bangladesh (+880)Barbados (+1)Belarus (+375)Belgium (+32)Belize (+501)Benin (+229)Bermuda (+1)Bhutan (+975)Bolivia (+591)Bosnia & Herzegovina (+387)Botswana (+267)Brazil (+55)British Indian Ocean Territory (+246)British Virgin Islands (+1)Brunei (+673)Bulgaria (+359)Burkina Faso (+226)Burundi (+257)Cambodia (+855)Cameroon (+237)Canada (+1)Cape Verde (+238)Caribbean Netherlands (+599)Cayman Islands (+1)Central African Republic (+236)Chad (+235)Chile (+56)China (+86)Christmas Island (+61)Cocos (Keeling) Islands (+61)Colombia (+57)Comoros (+269)Congo - Brazzaville (+242)Congo - Kinshasa (+243)Cook Islands (+682)Costa Rica (+506)Côte d’Ivoire (+225)Croatia (+385)Curaçao (+599)Cyprus (+357)Czechia (+420)Denmark (+45)Djibouti (+253)Dominica (+1)Dominican Republic (+1)Ecuador (+593)Egypt (+20)El Salvador (+503)Equatorial Guinea (+240)Eritrea (+291)Estonia (+372)Eswatini (+268)Ethiopia (+251)Falkland Islands (Islas Malvinas) (+500)Faroe Islands (+298)Fiji (+679)Finland (+358)France (+33)French Guiana (+594)French Polynesia (+689)Gabon (+241)Gambia (+220)Georgia (+995)Germany (+49)Ghana (+233)Gibraltar (+350)Greece (+30)Greenland (+299)Grenada (+1)Guadeloupe (+590)Guam (+1)Guatemala (+502)Guernsey (+44)Guinea (+224)Guinea-Bissau (+245)Guyana (+592)Haiti (+509)Honduras (+504)Hong Kong (+852)Hungary (+36)Iceland (+354)India (+91)Indonesia (+62)Iraq (+964)Ireland (+353)Isle of Man (+44)Israel (+972)Italy (+39)Jamaica (+1)Japan (+81)Jersey (+44)Jordan (+962)Kazakhstan (+7)Kenya (+254)Kiribati (+686)Kosovo (+383)Kuwait (+965)Kyrgyzstan (+996)Laos (+856)Latvia (+371)Lebanon (+961)Lesotho (+266)Liberia (+231)Libya (+218)Liechtenstein (+423)Lithuania (+370)Luxembourg (+352)Macao (+853)Madagascar (+261)Malawi (+265)Malaysia (+60)Maldives (+960)Mali (+223)Malta (+356)Marshall Islands (+692)Martinique (+596)Mauritania (+222)Mauritius (+230)Mayotte (+262)Mexico (+52)Micronesia (+691)Moldova (+373)Monaco (+377)Mongolia (+976)Montenegro (+382)Montserrat (+1)Morocco (+212)Mozambique (+258)Myanmar (Burma) (+95)Namibia (+264)Nauru (+674)Nepal (+977)Netherlands (+31)New Caledonia (+687)New Zealand (+64)Nicaragua (+505)Niger (+227)Nigeria (+234)Niue (+683)Norfolk Island (+672)North Macedonia (+389)Northern Mariana Islands (+1)Norway (+47)Oman (+968)Pakistan (+92)Palau (+680)Palestine (+970)Panama (+507)Papua New Guinea (+675)Paraguay (+595)Peru (+51)Philippines (+63)Poland (+48)Portugal (+351)Puerto Rico (+1)Qatar (+974)Réunion (+262)Romania (+40)Russia (+7)Rwanda (+250)Samoa (+685)San Marino (+378)São Tomé & Príncipe (+239)Saudi Arabia (+966)Senegal (+221)Serbia (+381)Seychelles (+248)Sierra Leone (+232)Singapore (+65)Sint Maarten (+1)Slovakia (+421)Slovenia (+386)Solomon Islands (+677)Somalia (+252)South Africa (+27)South Korea (+82)South Sudan (+211)Spain (+34)Sri Lanka (+94)St. Barthélemy (+590)St. Helena (+290)St. Kitts & Nevis (+1)St. Lucia (+1)St. Martin (+590)St. Pierre & Miquelon (+508)St. Vincent & Grenadines (+1)Suriname (+597)Svalbard & Jan Mayen (+47)Sweden (+46)Switzerland (+41)Taiwan (+886)Tajikistan (+992)Tanzania (+255)Thailand (+66)Timor-Leste (+670)Togo (+228)Tokelau (+690)Tonga (+676)Trinidad & Tobago (+1)Tristan da Cunha (+290)Tunisia (+216)Türkiye (+90)Turkmenistan (+993)Turks & Caicos Islands (+1)Tuvalu (+688)U.S. Virgin Islands (+1)Uganda (+256)Ukraine (+380)United Arab Emirates (+971)United Kingdom (+44)United States (+1)Uruguay (+598)Uzbekistan (+998)Vanuatu (+678)Vatican City (+39)Venezuela (+58)Vietnam (+84)Wallis & Futuna (+681)Western Sahara (+212)Yemen (+967)Zambia (+260)Zimbabwe (+263)Phone Type *MobileLandline/OtherBest time to call *Permission for support to replicate for troubleshooting *YesNoAttach a HAR file?Please follow HAR file capture instructions outlined here.Submit an attachment If you're encountering an error, please generate and attach a HAR file. In addition, attach any information that is relevant to the query. Examples include screenshots of errors, screen share recordings, and sample bid requests from publishers.?Please follow HAR file capture instructions outlined here.Note: Please make sure that the files attached are shared Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting. Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%. Youtube Channel URL *Date the Segment was pushed to DV360 *Name of DMP or third-party data provider *Third-party vendor for Youtube (Viewability)Add additional fieldThird-party vendor for YouTube (Reach)Add additional fieldThird-party vendor for YouTube (Brand Lift)Add additional fieldThird-party brand safety vendors for YouTube (Brand Safety)Add additional fieldVendor client ID *?Provide the vendor client ID for each measurement vendor you are enabling. Learn More.SubmitSubmittedDownload submission https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Additional info OK Your email has been sentYour email has been sent to our team! Due to the preventative measures being taken for our support specialists in light of COVID-19, it may take longer than usual to respond to your support request. We apologize for any inconvenience this may cause, and we’ll send you a reply as soon as we can.Download submission