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Important update: Due to adjusted work schedules at this time, some Display & Video 360 support options may be delayed. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.

We will use your time zone & business hours information to provide a faster resolution.
Your business operation hours *
Please note that the time is in 24 hours clock

After initial upload, it takes approximately 24 hours to review creatives. Please wait at least 24 hours after uploading before contacting support about unreviewed creatives.

Selecting the correct deal type will help resolve the case faster
For discrepancies in impressions or clicks, download this template (.xlsx) and provide the completed spreadsheet here.
Help Center article on how to configure PG Deal
Ex: MP96818239 or 957854
Must be a Google segment ID. We cannot troubleshoot other IDs
"Audience syncing in DV360 can take some time. Please allow up to 72 hours for syncing to reflect in the UI."
Learn more about the different versions of Structured Data Files and their features.
Ex: Google Analytics ID: 12345678 or Campaign Manager ID: 12345678.
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Can a Google representative contact you by phone about this issue?
Permission for support to replicate for troubleshooting *
Note: Please make sure that the files attached are shared

Reporting discrepancies are common and expected when multiple systems are used to measure line item delivery. This can include differences between the user interface and offline reporting.

Also, when an ad server delivers line items that are hosted by a third party, reporting discrepancies between the two systems will occur, and it is common to see campaign variances of up to 20%.

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Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service.
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