Inventory company-owned devices

An inventory of computers is available with all Cloud Identity editions. For Android devices, it's available with Cloud Identity Premium.

As an administrator, you can keep an inventory of the computers and mobile devices your company owns to track details, such as device type and who it's assigned to. You can add devices running Microsoft® Windows®, Apple® Mac®, or Chrome OS. If you set up advanced mobile device management, you can also track mobile devices running Android 6.0 Marshmallow or later.

Company-owned Android devices

You have 3 options to manage Android devices that are owned by your organization: 

 Feature Admin adds device  Admin uses zero-touch enrollment User assigns ownership
Apply device policies. Learn more
Lock a device and reset its password. Learn more
Device is listed in your company-owned device inventory.
Bypass approving devices for management. Learn more
Get a monthly report of inactive company-owned devices. Learn more
Device remains company-owned after it’s reset to factory settings.

Manage your inventory

Add devices to your inventory

You can import the serial numbers of devices in the Google Admin console to register these devices as company owned. If you gave devices to users before you added the device details to your Admin console, you can still add them as company-owned devices. During the process, Android users might be asked to factory reset and re-enroll the device.
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devices.

    If you don't see Devices on the Home page, at the bottom, click More controls.

  3. On the left, click Company owned inventory to see your company-owned devices.
  4. At the top, click Add Add.
  5. Select the type of device you want to import and click Download import template.
  6. Open the template file and enter the serial number of the device. The string you enter must match the serial number of the device. If it doesn’t, you can upload the device to the Admin console, but you can’t assign it to a user. 
  7. (Optional) To assign an asset tag, enter a label to track the device.
  8. If you did not include asset tags, you need to do one of the following options:
    • In the file header, remove ,Asset Tag. Be sure to include the comma.
    • Include a comma after each serial number.

    Each piece of data in a row should now be separated with a comma. Individual rows should be separated by a new line.

  9. Save the file.
  10. Go back to the Admin console and click Upload File.
  11. Select the file you just saved and click Import.

After the import process, you’ll receive an email that indicates how many devices were successfully imported.

Fix a problem

If any device serial numbers aren't imported, you might see these error messages:

Error message Description
There was a problem uploading your file The file could not be uploaded. Try to upload the file again.
The file is empty The uploaded CSV file is empty. Add details for your company-owned devices and try again.
The file might be damaged or the format might be wrong The uploaded CSV file does not have a header. Check that the header format matches the import template and try again.
There's a problem in the file header The uploaded CSV file has an invalid header. Check that the header format matches the import template and try again.
There's a formatting problem in the CSV file The uploaded CSV file contains some errors. Check the format of each row and try again.
The file type must be CSV The file type must be CSV. Check the file type and try again.
The CSV file is too large The maximum file size is 10 MB. Remove some data from the CSV file and try again.
The uploaded CSV file has some unsupported columns Some columns were added to the import template. Remove the columns and try again.
The column-name column is missing from the file Add the missing column to the import template and try again.
There's more than 1 column-name column in the file Remove the duplicate column from the file and try again.

Open the company-owned devices list

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Devices.

    If you don't see Devices on the Home page, at the bottom, click More controls.

  3. On the left, click Company owned inventory to see your company-owned devices.
  4. (Optional) Click a column heading to sort devices by that column.
  5. (Optional) To see more information about a specific device, click the device.
    For details, see View mobile and endpoint device details.

What you see in the list

Information Description
Serial number Serial number of the device. 
Import date

Date the device was imported into your Admin console.

Type Device type. For example, Android. 
Asset tag Asset tag or ID that’s assigned to the device.
Status

Whether the device is assigned to a user. Possible values: Assigned, unassigned.

A device is assigned when a user adds their corporate account to the device. To see who a device is assigned to, click the device. 

Find specific devices

Search for devices

  1. Open the devices list. 
  2. In the top right, enter a search term in the search bar and click Search Search
    For example, to search for a specific type of device, enter the model.
  3. (Optional) To see more information about a specific device, click the device name.

Tips:

  • Enter each search term as a single word with no spaces. Or, enter several words in quotes (with spaces between the words) for exact phrases.
  • Searches are not case-sensitive.
  • When you search for words and phrases, all fields are searched. 
  • To search a specific field, use filters. For details, see Filter the devices list (below). You can also enter a search operator followed by an argument, for example, user:admin. For details about search operators, see Use search operators to find devices.
  • The system treats punctuation marks and symbols as spaces. For example, searching for admin@yourdomain.com is the same as searching for "admin yourdomain com".

Filter the devices list

  1. From the devices list, under the Devices heading, click Add a filter.
  2. Take one of the following approaches:
    • Select a category to filter the list by (serial number or status) and then select an option or enter the filter text and thenclick Apply.
    • Start typing the serial number and click the Serial number filter.
  3. (Optional) To see more information about a specific device, click the device name.

Delete a device

To remove a device from your company-owned device inventory, select the device and click Delete.

When you delete a mobile device, the device stops syncing corporate data, but no information is removed from it. If you want to remove corporate data from the device, wipe the account or device before you delete it. For details, see Remove corporate data from a mobile device.

View audit info

To see a report of activities on a device, select the device and click MoreMoreand thenView audit info. For example, you can see if a device is compliant with your organization’s policies. For details, see Devices audit log.

Download a list of devices

You can download a list of your company-owned devices to a CSV file. It lists all device details, including Serial Number and Import Date. If you have a lot of company-owned devices, downloading data can be slow.

To download your device list, at the top of the screen, click Download Download.

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