Google Cloud Platform Billing Support

For customers with a Silver, Gold or Platinum Cloud Platform Support Package: please create support tickets via the Google for Work Support Center. This form should be used by customers with a Bronze support package for the following:

  • Request support with your billing profile and settings.
  • Seek for answers to questions regarding your billing accounts, invoices, payments, etc.

For customers with a Silver, Gold or Platinum Cloud Platform Support Package: please create a support ticket via the Google Cloud Support Center.

For technical support, we offer different packages to suit your specific needs. You can find more information and sign up instantly via https://cloud.google.com/support/.

將疑難排解資料提交給支援小組時,請確認您已移除所有機密資料,例如帳戶密碼、身分證字號、持卡人資料、機密業務資料或其他機密資訊。支援小組將遵循 Google 隱私權政策,使用疑難排解資料協助處理您的支援問題,並改善我們的服務。
 
請輸入有效的電子郵件地址。
The Project ID can be found in the Google Cloud Platform Console, e.g., 'my-cloud-project'. 

Project ID must be between 6 and 30 characters, and only have lowercase letters, digits or hyphens.

The Billing account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the Billing accounts drop-down list at the top.
Billing account ID is 18 hexadecimal characters, e.g., DEADBE-EF00DE-CAFBAD.

Please provide more details of your request, e.g. description of billing issue, question.

Please do not submit personally identifying information, or sensitive financial information like credit card numbers, through this form.

Please enter a valid description of your inquiry.
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系統會將部分帳戶和系統資訊傳送給 Google。您提供的資訊可協助我們處理技術問題並改善服務品質。請放心,我們會依據《隱私權政策》和《服務條款》處理這些資訊。
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