Google Cloud Platform Billing Support

Our billing specialists are available to you 24/7 to respond to any questions about your billing account or settings, invoices, payments, etc. 

 

When submitting troubleshooting data to Support, please ensure you remove any sensitive data, such as account passwords, government identification numbers, cardholder data, confidential business data, or other sensitive information. We will use the troubleshooting data to help us address your support issues and to improve our services, subject to the Google Privacy Policy.
For Maps Platform support, please create a case on the Maps Platform support page in the Google Cloud Console.

Chat Support

Chat with a billing support specialist now.  Currently available in English only.

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Support Ticket

For customers with a Silver, Gold or Platinum Cloud Platform Support Package, or with Enterprise or Role-Based Support: please create a support ticket via the Google Cloud Support Center.

For technical support, we offer different packages to suit your specific needs. You can find more information and sign up instantly via https://cloud.google.com/support/.

Phone Support

Call us if it is urgent. Go to the Support section in the Cloud Console to find your local phone number.

Email Support

* Required field

Please enter a valid email address.
The Project ID can be found in the Google Cloud Platform Console, e.g., 'my-cloud-project'. 

Project ID must be between 6 and 60 characters, and only have lowercase letters, digits, colons, dots or hyphens.

The Billing account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the Billing accounts drop-down list at the top.
Billing account ID is 18 hexadecimal characters, e.g., DEADBE-EF00DE-CAFBAD.
This form is only for Google Cloud Platform billing support, please visit the Maps Platform support page.
Please note that Japanese Support is only available during Business Hours in Japan.  See our TSSG for more information.
Please note that Chinese Support is only available during Business Hours (9 am - 5 pm), Beijing Time (GTM +8)
Please note that Korean Support is only available during Korea Business Hours (9 am - 5 pm GMT +9).

Please provide more details of your request, e.g. description of billing issue, question.

Please do not submit personally identifying information, or sensitive financial information like credit card numbers, through this form.

Please enter a valid description of your inquiry.
Some account and system information will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.
Additional info