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Google Cloud Platform Billing Support

For customers with a Silver, Gold or Platinum Cloud Platform Support Package: please create support tickets via the Google for Work Support Center. This form should be used by customers with a Bronze support package for the following:

  • Request support with your billing profile and settings.
  • Seek for answers to questions regarding your billing accounts, invoices, payments, etc.
Important note as of Friday 10 March 2017: We are aware of an issue where some in-trial customers are incorrectly charged. We are pro-actively working to reverse these charges, there is no action necessary from your end to inform us of these. See the Google Cloud Status Dashboard for the latest updates.

You can now also call the Google Cloud Platform support team for billing-related questions. Go to the Support section in the Cloud Console to find your local phone number.

Please enter a valid email address.
The Project ID can be found in the Google Cloud Platform Console, e.g., 'my-cloud-project'. 

Project ID must be between 6 and 30 characters, and only have lowercase letters, digits or hyphens.

The Billing account ID for Projects can be found on the Overview page of the Google Cloud Platform Console Billing Section. If you have more than one billing account, first select a billing account from the Billing accounts drop-down list at the top.

Please provide more details of your request, e.g. description of billing issue, question.

Please do not submit personally identifying information, or sensitive financial information like credit card numbers, through this form.

Please enter a valid description of your inquiry.
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