Initial troubleshooting
- Make sure the Chromecast is plugged using the power cord and power adapter that came with the Chromecast. The Chromecast should be plugged in directly to a power source.
- The LED light on the side of the Chromecast should be lit up.
- Make sure the TV is tuned to the same HDMI input as the Chromecast. On most remotes, this is done using the Input, Source or Menu button. You may have to cycle through a few inputs before you find the correct one (Example: HDMI 1, HDMI 2, etc.).
- If the TV still only shows a black screen after you've completed the above steps, reboot your Chromecast.
- To reboot your Chromecast, unplug the power cord from the Chromecast device. Leave it unplugged for one minute before you plug the power cord back in. Note: When you unplug the Chromecast from the TV’s HDMI port, it does not reboot the device. It must be disconnected from the power source in order to reboot.
Next steps
If your screen is still black after the reboot, choose what best describes what your TV screen and Chromecast device are showing:
Black screen and white (solid or blinking) LED light- Shut down the TV completely by turning off and disconnecting the power cord from the power source.
- Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power source, disconnect it.
- Turn on the TV, then reconnect the power source to the Chromecast device. Don’t put the Chromecast into the TV HDMI port.
- Wait for 30 seconds.
- Plug the Chromecast device into an HDMI port on the TV.
- Change the TV to the same HDMI input as the Chromecast.
- If there are multiple ports available on the TV, try steps 1-6 with a different HDMI port
- If the TV still only shows a black screen, try the step below.
If you have another TV with an HDMI display, try to set up the Chromecast on that TV.
Are you still having problems? Help the Chromecast team better understand what you're experiencing by completing this short survey and feedback report. Your input will help our engineers investigate and find a fix.
Try the following steps:
Use the power cord that came with the Chromecast
- Shut down the TV completely (turn off and disconnect the power cord from the power source).
- Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power source, disconnect it.
- Turn on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
- Wait for 30 seconds.
- Plug the Chromecast device into an HDMI port on the TV.
- Change the TV to the same HDMI input as the Chromecast.
- If the TV still only shows a black screen, try the step below.
Important: Performing a factory reset should be the last step.
When you perform a factory reset, it resets the Chromecast device to its default factory settings. You'll need to set up the device, reconnect to Wi-Fi, and set up your Ambient Mode settings again (if applicable). If you've made any changes to your router settings since setting up your Chromecast device, it may affect your ability to set up the device again.
You can perform a factory reset on your Chromecast using one of the 2 methods listed below.
Important: This action clears your data and can't be undone.
Chromecast with Google TV
With the Chromecast Voice Remote
- In the upper right of your TV screen, select your profile
Settings
.
- Select System
Settings 
.From the Chromecast device
- While the Chromecast is plugged into the TV and powered, press then hold the button on the back of the Chromecast. The LED should start to blink yellow.
- When the LED light turns solid white, release the button, and the Chromecast should then reset.
From the Google Home app
Note: This option is only available if you still have access to the network your Chromecast was set up on.
- Open the Google Home app
.
- Touch and hold your device's tile.
- At the top right, tap Settings
.
From the Chromecast device
While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED should begin to blink orange. When the LED light turns white, release the button and the Chromecast should then restart.
Chromecast (1st gen)
From the Google Home app
Note: This option is only available if you still have access to the network your Chromecast was set up on.
- Open the Google Home app
- Touch and hold your device's tile.
- At the top right, tap Settings
From the Chromecast device
- While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light flashes red.
- Once the LED light blinks white and the TV goes blank, release the button. The device should then restart.
- Shut down the TV completely (turn off and disconnect the power cord from the power source).
- Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power source, disconnect it.
- Turn on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
- Wait for 30 seconds.
- Plug the Chromecast device into an HDMI port on the TV.
- Change the TV to the same HDMI input as the Chromecast.
- If you still aren't getting a signal, try the step below.
If you have another HDMI TV, try to set up your Chromecast on that TV.
Are you still having problems? Help the Chromecast team better understand what you're experiencing by completing this short survey and feedback report. Your input will help our engineers investigate and find a fix.
If you have tried to power the Chromecast from both the power source and from the USB port, and have no LED light on the device:
- Make sure the USB port is functional for other devices (Example: try to plug in your phone to the outlet or USB and check if it charges).
- Try to turn on the Chromecast from another power source (Example: wall outlet).
- Try a different power cord (USB-to-micro-USB cable and adapter) than the one that came in the box with the Chromecast device.
"Chromecast...," followed by the spinning Chrome logo
Turn off your TV
- Shut down the TV completely (turn off and disconnect the power cord from the power source).
- Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power source, disconnect it.
- Turn on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
- Wait for 30 seconds.
- Plug the Chromecast device into an HDMI port on the TV.
- Change the TV to the same HDMI input as the Chromecast.
- If the TV still only shows a black screen, try the step below.
Test the Chromecast on another HDMI TV
Are you still having problems? Help the Chromecast team better understand what you're experiencing by completing this short survey and feedback report. Your input will help our engineers investigate and find a fix.
- Shut down the TV completely (turn off and disconnect the power cord from the power source).
- Disconnect the Chromecast from the HDMI port and if the Chromecast is plugged into the power source, disconnect it.
- Turn on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
- Wait 30 seconds.
- Plug the Chromecast device into an HDMI port on the TV.
- Change the TV to the same HDMI input as the Chromecast.
- If you still aren't getting a signal, try the step below.
If you have another HDMI TV, try to set up your Chromecast on that TV.
Are you still having problems? Help the Chromecast team better understand what you're experiencing by completing this short survey and feedback report. Your input will help our engineers investigate and find a fix.
If you're still having trouble setting up your Chromecast, contact Chromecast Support Team.