Fix a "Reconnect me" error

If your TV screen is showing a "Reconnect me" error message, you may be encountering one of the errors below. Please match the error message on your screen to the error message listed below to help fix your issue. 

Choose your error

Error 1: Reconnect me. Chromecast XYZ can't find the 'NAME' Wi-Fi Network

If you see "Reconnect me. Chromecast XYZ can't find the 'NAME' Wi-Fi Network" on your screen, complete the troubleshooting steps below:

  Reconnect me

 

Troubleshooting Steps:

Step 1: Check the internet access

  1. Is your Wi-Fi network available and are other devices (phone, tablet, desktop, or laptop) able to connect to it and access the internet?
    1. If other devices are able to connect to the Wi-Fi network and Chromecast is not working, then please move continue to Step 2 directly.
    2. If no other devices are able to connect to the Wi-Fi network or access the internet, please reboot your router.
      1. To reboot, unplug the Wi-Fi router, leaving unplugged for 2 mins before plugging it back in.
      2. Ensure that the router's lights turn off completely when unplugged. Some routers have backup battery packs,  you may need to disconnect the battery packs as well in order to ensure that the router is completely turned off.
      3. Once all the router lights are back on and you see the network name listed in the Wi-Fi options on your phone/computer, please check if the Chromecast is now connected to the Wi-Fi network.
      4. After rebooting router, please look at the following scenarios:
  • If the network is online and the issue gets fixed after rebooting the router, then skip the rest of the steps

OR

  • If the network is online but the issue is not resolved, then continue to Step 2 for more troubleshooting.

OR

  • If you successfully rebooted the router and the Wi-Fi network is still not available for all the devices, then there could be something wrong with the internet service. We recommend that you reach out to your Internet Service Provider (ISP) to see if any of your network settings were recently changed. 

Step 2: Have there been any changes to the router, router location, or router password?

Have there been any recent changes to your router including: router name, router location, router password, etc.?

If no, continue to next step.

If yes,

  1. If the device shows up as "Needs setup" in the list of devices in the Home app, please see these steps to set up your device.
  2.  If the device is listed under devices in the Home app, please see these steps to change the Wi-Fi network of Chromecast.

Step 3: Is the Chromecast device within 15-20 feet of the setup device and the Wi-Fi router?

The Chromecast device should be as close as possible (within 15 feet) to the device used for setup (phone, tablet, or laptop computer), and equally close to the Wi-Fi router. Close proximity allows for the best Wi-Fi connection possible.

If the devices aren't in close proximity, please move them closer together.

OR

If moving closer did not resolve the issue, please move the the next step and reboot the Chromecast device. 

Step 4: Reboot the Chromecast device

To reboot the Chromecast device please use one of the two options:

Option 1: From the Google Home App

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi as your Chromecast device. 
  2. Open the Google Home app  Google Home app.
  3. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices. 
  4. In the top right corner of the device you'd like to reboot, tap the device card menu Menu >  Settings.
  5. In the top right corner of the Device Settings page, tap the More button More > Reboot.

Option 2: From the Chromecast device

  1. Unplug the power cord from the Chromecast device.
  2.  Leave it unplugged for ~1 minute.
  3.  Plug the power cord back in.

Note: Unplugging the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

If that did not resolve the issue please continue to the next troubleshooting step

If that resolves the issues, then skip the rest of the steps.

Step 5: If you have a 1st Generation device, use the HDMI extender

If you have a 1st Generation device,  please use the HDMI extender that came in the box with your Chromecast device. The extender may help reduce Wi-Fi signal interference.
  1. Unplug the Chromecast device from the HDMI port.
  2. Unplug the power cord from the Chromecast device.
  3. Plug the HDMI extender into the Chromecast device.
  4. Plug the HDMI extender into an available HDMI port on the TV.
  5. Reconnect the power cord to the Chromecast device.


If that did not resolve the issue please continue to the next troubleshooting step.

If that resolves the issues, please skip the rest of the steps.

Step 6: Perform a factory reset 

Chromecast (1st Gen) Chromecast (1st generation):

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the Chromecast for at least 25 seconds or until the solid LED light begins flashing on the Chromecast device and the TV goes blank and begins the reboot sequence. 

Chromecast (2nd generation), Chromecast, and Chromecast Ultra:

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

After performing the factory reset, you should see Set me up on the screen. Please set up your device again. 

Error 2: Reconnect me. Chromecast XYZ can't connect to 'NAME' Wi-Fi network

If you see "Reconnect me. Chromecast XYZ can't connect to 'NAME' Wi-Fi network" on your screen, complete troubleshooting steps below:
Reconnect me

Troubleshooting Steps:

Step 1: Check the internet access

  1. Is your Wi-Fi network available and are other devices (phone, tablet, desktop, or laptop) able to connect to it and access the internet?
    1. If other devices are able to connect to the Wi-Fi network and Chromecast is not working, then please move to continue to Step 2 directly.
    2. If no other devices are able to connect to the Wi-Fi network or access the internet, please reboot your router.
      1. To reboot, unplug the Wi-Fi router, leaving unplugged for 2 mins before plugging it back in.
      2. Ensure that the router's lights turn off completely when unplugged. Some routers have backup battery packs,  you may need to disconnect the battery packs as well in order to ensure that the router is completely turned off.
      3. Once all the router lights are back on and you see the network name listed in the Wi-Fi options on your phone/computer, please check if the Chromecast is now connected to the Wi-Fi network.
      4. After rebooting router, please look at the following scenarios:
  • If the network is online and the issue gets fixed after rebooting the router, then skip the rest of the steps

OR

  • If the network is online but the issue is not resolved, then continue to Step 2 for more troubleshooting.

OR

  • If you successfully rebooted the router and the Wi-Fi network is still not available for all the devices, then there could be something wrong with the internet service. We recommend that you reach out to your Internet Service Provider (ISP) to see if any of your network settings were recently changed. 

Step 2: Have there been any changes to the router, router location, or router password?

Have there been any recent changes to your router including: router name, router location, router password, etc.

If no, continue to next step.

If yes,

  1. If the device shows up as "Needs setup" in the list of devices in the Home app, please see these steps to set up your device.
  2.  If the device is listed under devices in the Home app, please see these steps to change the Wi-Fi network of Chromecast.

 

Step 3: Is the Chromecast device is within 15-20 feet of the setup device and the Wi-Fi router? 

The Chromecast device should be as close as possible (within 15 feet) to the device used for setup (phone, tablet, or laptop computer), and equally close to the Wi-Fi router. Close proximity allows for the best Wi-Fi connection possible.

If the devices aren't in close proximity, please move them closer together.

OR

If moving closer did not resolve the issue, please move the the next step and reboot the Chromecast device. 

Step 4: Reboot the Chromecast device

To reboot the Chromecast device please use one of the two options:

Option 1: From the Google Home App

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi as your Chromecast device. 
  2. Open the Google Home app  Google Home app.
  3. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices. 
  4. In the top right corner of the device you'd like to reboot, tap the device card menu Menu >  Settings.
  5. In the top right corner of the Device Settings page, tap the More button More > Reboot.

Option 2: From the Chromecast device

  1. Unplug the power cord from the Chromecast device.
  2.  Leave it unplugged for ~1 minute.
  3.  Plug the power cord back in.

Note: Unplugging the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

If that did not resolve the issue please continue to the next troubleshooting step

If that resolves the issues, then skip the rest of the steps.

Step 5: If you have a 1st Generation device, use the HDMI extender

If you have a 1st Generation device,  please use the HDMI extender that came in the box with your Chromecast device. The extender may help reduce Wi-Fi signal interference.
  1. Unplug the Chromecast device from the HDMI port.
  2. Unplug the power cord from the Chromecast device.
  3. Plug the HDMI extender into the Chromecast device.
  4. Plug the HDMI extender into an available HDMI port on the TV.
  5. Reconnect the power cord to the Chromecast device.


If that did not resolve the issue please continue to the next troubleshooting step.

If that resolves the issues, please skip the rest of the steps.

Step 6: Perform a factory reset 

Chromecast (1st Gen) Chromecast (1st generation):

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the Chromecast for at least 25 seconds or until the solid LED light begins flashing on the Chromecast device and the TV goes blank and begins the reboot sequence. 

Chromecast (2nd generation), Chromecast, and Chromecast Ultra:

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

After performing the factory reset, you should see Set me up on the screen. Please set up your device again. 

Error 3: Reconnect Me: Trouble connecting to 'NAME' network due to router error

If you see "Reconnect Me: Trouble connecting to 'NAME' network due to router error" on your screen, complete the troubleshooting steps below:
Reconnect me

Troubleshooting Steps:


Step 1: Check the internet access

  1. Is your Wi-Fi network available and are other devices (phone, tablet, desktop, or laptop) able to connect to it and access the internet?
    1. If other devices are able to connect to the Wi-Fi network and Chromecast is not working, then please move to Step 2 directly.
    2. If no other devices are able to connect to the Wi-Fi network or access the internet, please reboot your router.
      1. To reboot, unplug the Wi-Fi router, leaving unplugged for 2 mins before plugging it back in.
      2. Ensure that the router's lights turn off completely when unplugged. Some routers have backup battery packs,  you may need to disconnect the battery packs as well in order to ensure that the router is completely turned off.
      3. Once all the router lights are back on and you see the network name listed in the Wi-Fi options on your phone/computer, please check if the Chromecast is now connected to the Wi-Fi network.
      4. After rebooting router, please look at the following scenarios:
  • If the network is online and the issue gets fixed after rebooting the router, then skip the rest of the steps

OR

  • If the network is online but the issue is not resolved, then continue to Step 2 for more troubleshooting.

OR

  • If you successfully rebooted the router and the Wi-Fi network is still not available for all the devices, then there could be something wrong with the internet service. We recommend that you reach out to your Internet Service Provider (ISP) to see if any of your network settings were recently changed. 

Step 2: Have there been any changes to the router, router location, or router password?

Have there been any recent changes to your router including: router name, router location, router password, etc.

If no, continue to next step

If yes,

  1. If the device shows up as "Needs setup" in the list of devices in the Home app, please see these steps to set up your device.
  2.  If the device is listed under devices in the Home app, please see these steps to change the Wi-Fi network of Chromecast.

Step 3: Is the Chromecast device within 15-20 feet of the setup device and the Wi-Fi router?

The Chromecast device should be as close as possible (within 15 feet) to the device used for setup (phone, tablet, or laptop computer), and equally close to the Wi-Fi router. Close proximity allows for the best Wi-Fi connection possible.

If the devices aren't in close proximity, please move them closer together.

OR

If moving closer did not resolve the issue, please move the the next step and reboot the Chromecast device. 

Step 4: Reboot the Chromecast device

To reboot the Chromecast device please use one of the two options:

Option 1: From the Google Home App

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi as your Chromecast device. 
  2. Open the Google Home app  Google Home app.
  3. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices. 
  4. In the top right corner of the device you'd like to reboot, tap the device card menu Menu >  Settings.
  5. In the top right corner of the Device Settings page, tap the More button More > Reboot.

Option 2: From the Chromecast device

  1. Unplug the power cord from the Chromecast device.
  2.  Leave it unplugged for ~1 minute.
  3.  Plug the power cord back in.

Note: Unplugging the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

If that did not resolve the issue please continue to the next troubleshooting step

If that resolves the issues, then skip the rest of the steps.

Step 5: If you have a 1st Generation device, use the HDMI extender

If you have a 1st Generation device,  please use the HDMI extender that came in the box with your Chromecast device. The extender may help reduce Wi-Fi signal interference.
  1. Unplug the Chromecast device from the HDMI port.
  2. Unplug the power cord from the Chromecast device.
  3. Plug the HDMI extender into the Chromecast device.
  4. Plug the HDMI extender into an available HDMI port on the TV.
  5. Reconnect the power cord to the Chromecast device.


If that did not resolve the issue please continue to the next troubleshooting step.

If that resolves the issues, please skip the rest of the steps.

Step 6: Perform a factory reset 

Chromecast (1st Gen) Chromecast (1st generation):

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the Chromecast for at least 25 seconds or until the solid LED light begins flashing on the Chromecast device and the TV goes blank and begins the reboot sequence. 

Chromecast (2nd generation), Chromecast, and Chromecast Ultra:

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

After performing the factory reset you should see Set me up on the screen. Please set up your device again. 

Error 4: Reconnect Me: Chromecast 'XYZ' is connected to 'NAME' Wi-Fi Network, but can't access the internet

If you see "Reconnect Me: Chromecast 'XYZ' is connected to 'NAME' Wi-Fi Network, but can't access the internet" on your screen, complete the troubleshooting steps below:
Reconnect me

Troubleshooting Steps

Step 1: Check the internet access

  1. Is your Wi-Fi network available and are other devices (phone, tablet, desktop, or laptop) able to connect to it and access the internet?
    1. If other devices are able to connect to the Wi-Fi network and Chromecast is not working, then please move to Step 2 directly.
    2. If no other devices are able to connect to the Wi-Fi network or access the internet, please reboot your router.
      1. To reboot, unplug the Wi-Fi router, leaving unplugged for 2 mins before plugging it back in.
      2. Ensure that the router's lights turn off completely when unplugged. Some routers have backup battery packs,  you may need to disconnect the battery packs as well in order to ensure that the router is completely turned off.
      3. Once all the router lights are back on and you see the network name listed in the Wi-Fi options on your phone/computer, please check if the Chromecast is now connected to the Wi-Fi network.
      4. After rebooting router, please look at the following scenarios:
  • If the network is online and the issue gets fixed after rebooting the router, then skip the rest of the steps

OR

  • If the network is online but the issue is not resolved, then continue to Step 2 for more troubleshooting.

OR

  • If you successfully rebooted the router and the Wi-Fi network is still not available for all the devices, then there could be something wrong with the internet service. We recommend that you reach out to your Internet Service Provider (ISP) to see if any of your network settings were recently changed. 

Step 2: Have there been any changes to the router, router location, or router password?

Have there been any recent changes to your router including: router name, router location, router password, etc.

If no, continue to next step

If yes,

  1. If the device shows up as "Needs setup" in the list of devices in the Home app, please see these steps to set up your device.
  2.  If the device is listed under devices in the Home app, please see these steps to change the Wi-Fi network of Chromecast.

Step 3: Is the Chromecast device is within 15-20 feet of the setup device and the Wi-Fi router?

The Chromecast device should be as close as possible (within 15 feet) to the device used for setup (phone, tablet, or laptop computer), and equally close to the Wi-Fi router. Close proximity allows for the best Wi-Fi connection possible.

If the devices aren't in close proximity, please move them closer together.

OR

If moving closer did not resolve the issue, please move the the next step and reboot the Chromecast device. 

Step 4: Reboot the Chromecast device

To reboot the Chromecast device please use one of the two options:

Option 1: From the Google Home App

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi as your Chromecast device. 
  2. Open the Google Home app  Google Home app.
  3. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices. 
  4. In the top right corner of the device you'd like to reboot, tap the device card menu Menu >  Settings.
  5. In the top right corner of the Device Settings page, tap the More button More > Reboot.

Option 2: From the Chromecast device

  1. Unplug the power cord from the Chromecast device.
  2.  Leave it unplugged for ~1 minute.
  3.  Plug the power cord back in.

Note: Unplugging the Chromecast from the TV’s HDMI port does not reboot the device. It must be disconnected from the power source in order to reboot.

If that did not resolve the issue please continue to the next troubleshooting step

If that resolves the issues, then skip the rest of the steps.

Step 5: If you have a 1st Generation device, use the HDMI extender

If you have a 1st Generation device,  please use the HDMI extender that came in the box with your Chromecast device. The extender may help reduce Wi-Fi signal interference.
  1. Unplug the Chromecast device from the HDMI port.
  2. Unplug the power cord from the Chromecast device.
  3. Plug the HDMI extender into the Chromecast device.
  4. Plug the HDMI extender into an available HDMI port on the TV.
  5. Reconnect the power cord to the Chromecast device.


If that did not resolve the issue please continue to the next troubleshooting step.

If that resolves the issues, please skip the rest of the steps.

Step 6: Perform a factory reset 

Chromecast (1st Gen) Chromecast (1st generation):

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the Chromecast for at least 25 seconds or until the solid LED light begins flashing on the Chromecast device and the TV goes blank and begins the reboot sequence. 

 Chromecast (2nd generation), Chromecast, and Chromecast Ultra:

From the Google Home app

  1. Open the Google Home app Google Home app.
  2. In the upper right corner of the home screen, tap Devices Devices to see your available Chromecast devices.
  3. In the top right corner of the device you'd like to factory reset, tap the device card menu Menu > Settings.
  4. In the top right corner, tap the More button More.
  5. If on Android, tap Factory reset. If on iOS, tap Reset.
  6. Confirm you would like to reset your device by tapping Reset.

From the Chromecast device

While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.

After performing the factory reset, you should see Set me up on the screen. Please set up your device again. 

Issue still not fixed?

If you're still having trouble setting up your Chromecast, please contact the Chromecast Support Team. 

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