TV has no signal or only shows a black screen

1. Shut down the TV completely by turning off and disconnecting the power cord from the power source.
2. Disconnect the streaming device from the HDMI port. If the streaming device is plugged into the power source, disconnect it.
3. Turn on the TV, then reconnect the power source to the streaming device. Don't put the streaming device into the TV HDMI port.
4. Wait for 30 seconds.
5. Plug the streaming device into an HDMI port on the TV.
6. Change the TV to the same HDMI input as the streaming device.
7. If there are multiple ports available on the TV, try steps 1-6 with a different HDMI port
8. If the TV still only shows a black screen, try the step below.

If you have another TV with an HDMI display, try to set up the Chromecast on that TV.

1. Shut down the TV completely (turn off and disconnect the power cord from the power source).
2. Disconnect the streaming device from the HDMI port. If the streaming device is plugged into the power source, disconnect it.
3. Turn on the TV and reconnect the power source to the streaming device but do not put the streaming device into the TV HDMI port.
4. Wait for 30 seconds.
5. Plug the streaming device into an HDMI port on the TV.
6. Change the TV to the same HDMI input as the streaming device.
7. If the TV still only shows a black screen, try the step below.

Important: Performing a factory reset should be the last step.

When you perform a factory reset, it resets the streaming device device to its default factory settings. You'll need to set up the device, reconnect to Wi-Fi, and set up your Ambient Screensaver settings again (if applicable). If you've made any changes to your router settings since setting up your streaming device, it may affect your ability to set up the device again.

You can perform a factory reset on your Chromecast using one of the 2 methods listed below.

Important: This action clears your data and can't be undone.

Google TV Streamer (4K)

With the Google TV Streamer Voice Remote

1. At the top right of your TV screen, select your profile All settings .
2. Select System About Factory Reset.

From the Google TV Streamer device

1. While the device is plugged into the TV and powered on, press and hold the button for 10-12 seconds on the back of the device. The LED should start to blink yellow .
2. When the LED light turns solid white, release the button, and the device should then reset.

Chromecast with Google TV

With the Chromecast Voice Remote

1. At the top right of your TV screen, select your profile All settings .
2. Select System About Factory Reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, press and hold the button on the back of the Chromecast. The LED should start to blink yellow.
2. When the LED light turns solid white, release the button, and the Chromecast should then reset.

Chromecast (2nd gen), Chromecast (3rd gen), or Chromecast Ultra

From the Google Home app

Note: This option is only available if you're on the same network your Chromecast was set up on.

1. Open the Google Home app .
2. Tap and hold your device's tile.
3. At the top right, tap Settings   More   Factory reset  Factory reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, hold down the button on the side of the Chromecast.
2. The LED should begin to blink orange. When the LED light turns solid white, release the button and the Chromecast should then restart.

Chromecast (1st gen)

From the Google Home app

Note: This option is only available if you're on the same network your Chromecast was set up on.

1. Open the Google Home app .
2. Tap and hold your device's tile.
3. At the top right, tap Settings   More   Factory reset  Factory reset.

From the Chromecast device

1. While the Chromecast is plugged into the TV and powered, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light flashes red.
2. Once the LED light blinks white and the TV goes blank, release the button. The device should then restart.

Important: Support for Chromecast (1st gen) has ended. It no longer receives software or security updates, and Google doesn't provide technical support. Users may notice a degradation in performance.

Chromecast Audio

From the Google Home app

1. Open the Google Home app .
2. Tap and hold your device's tile.
3. At the top right, tap Settings   More   Factory reset  Factory reset.

From the Chromecast Audio device

While the Chromecast Audio is plugged in, hold down the button on the side of the Chromecast Audio. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast Audio will begin the reboot sequence.

1. Shut down the TV completely (turn off and disconnect the power cord from the power source).
2. Disconnect the streaming device from the HDMI port. If the streaming device is plugged into the power source, disconnect it.
3. Turn on the TV and reconnect the power source to the streaming device but do not put the streaming device into the TV HDMI port.
4. Wait for 30 seconds.
5. Plug the streaming device into an HDMI port on the TV.
6. Change the TV to the same HDMI input as the streaming device.
7. If you still aren't getting a signal, try the step below.

If you have another HDMI TV, try to set up your Chromecast on that TV.

1. Shut down the TV completely (turn off and disconnect the power cord from the power source).
2. Disconnect the streaming device from the HDMI port and if the streaming device is plugged into the power source, disconnect it.
3. Turn on the TV and reconnect the power source to the streaming device but do not put the streaming device into the TV HDMI port.
4. Wait 30 seconds.
5. Plug the streaming device into an HDMI port on the TV.
6. Change the TV to the same HDMI input as the streaming device.
7. If you still aren't getting a signal, try the step below.

If you have another HDMI TV, try to set up your streaming device on that TV.

Are you still having problems? Help Google team better understand what you're experiencing by completing this short survey and feedback report. Your input will help our engineers investigate and find a fix.

Take the short survey