If you're getting the "Aw, Snap" error or another error code instead of a webpage, Chrome is having problems loading. You might also notice the page loading slowly or not opening at all.
If you receive a page loading error: To correct the problem, follow the steps below. You can begin by reloading the page.
Reload the page
To fix the error, reload the page.
- iPhone: Tap More
Reload this page
.
- iPad: On the left of the address bar, tap Reload this page
Reload this page 
.Troubleshoot page crashes or loading errors
Step 1: Check your internet connection- Make sure your iPhone or iPad is connected to Wi-Fi or mobile data.
- Reload the tab with the error.
Stored information in Chrome can prevent the page from loading.
Open the page in an Incognito window
- On your iPhone or iPad, open Chrome
.
- Tap More
.
- Open the page in the Incognito tab.
- When the page opens, delete your cache and cookies.
.Delete your cache and cookies
- On your iPhone or iPad, open Chrome
- Tap More
- Tap Delete Browsing Data.
- Tap Cookies, Site Data and Cached Images and Files.
- If the other types of data are selected, deselect it.
- Tap Delete Browsing Data
- Try to reload the tab with the error.
Your device may have run out of memory, and can't load the site while also run other apps.
- Free up memory:
- Close all tabs except for the one that shows the error message.
- Quit other apps that run, and pause any app or file downloads.
- Reload the tab with the error.
Apps can sometimes stop a page from loading.
- Restart your iPhone or iPad.
- Reload the page again.
- On your iPhone or iPad, open the App Store.
- Tap Profile
.
- Under "UPCOMING AUTOMATIC UPDATES," find Chrome
- Under "UPCOMING AUTOMATIC UPDATES," find Chrome
- If Chrome is listed, tap Update.
- If prompted, enter your Apple ID password.
- The updates will download and install.
- Reload the tab with the error.
.
Additional loading and page crash issues
Common page loading error codes and issues
Get help with page crashes
The following error codes mean there’s a problem opening the page.
- "Aw, Snap!": Chrome is having problems loading the page.
- ERR_NAME_NOT_RESOLVED: The hostname (web address) doesn't exist or now has a different IP address.
- ERR_INTERNET_DISCONNECTED: The device isn't connected to the internet.
- ERR_CONNECTION_TIMED_OUT or ERR_TIMED_OUT: The page took too long to connect. Your internet connection might be too slow, or the page might be too busy.
- ERR_CONNECTION_RESET: Something interrupted your connection to the page, like an unstable internet connection, an outdated browser, a VPN issue, or security software that blocks the page.
- ERR_NETWORK_CHANGED: Your device is disconnected from the network or connected to a new network while it loads the page.
- ERR_CONNECTION_REFUSED: The page didn't let Chrome connect or the page is blocked.
- ERR_CACHE_MISS: The page needs information you entered earlier to be submitted again.
- ERR_EMPTY_RESPONSE: The page didn't send any data and might be down.
- ERR_SSL_PROTOCOL_ERROR: The page sent data that Chrome doesn't understand.
- ERR_ BAD_SSL_CLIENT_AUTH_CERT: Sign in to the website (for example, a bank or work website) isn't working due to an errored client certificate.
For a complete list of error codes, go to chrome://network-errors/.
You might also find one or more of these issues:
- A site can't be reached.
- A website won't open.
- An HTTPS site won't open.
- A photo won't load.
- A new tab won't load.
- If other sites opens normally but one site crashes, that site might be the cause of the problem:
- If you try to reload the site and it doesn't open, let us know by selecting Send feedback.
- To help us solve page crashes faster, turn on automatic error reporting or report the issue to Chrome.
- Contact the site owner to report the problem.
- Get help from experts in the Chrome Help Forum.