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/chrome/a/community?hl=en
7/13/17
Original Poster
RiPPeN

Printing in Chrome Crashes/Closes the browser.

Whenever I try to print anything through chrome the browser will crash/close completely.

This seems to only be happening with Chrome for some reason.  Firefox and Edge don't seem to have this problem but I prefer chrome over all others so any help with this would be greatly appreciated.

I can hit print or CTRL + P and the dialog will pop up to print but once i hit the blue "Print" button it crashes.

Here's what I've noticed so far:

1.  This crash happens on ALL PCs when I try to print to ANY printer that's on the network (not directly connected to the pc that's trying to print).  

2.  If I print to a local printer (connected directly to printing pc) then it seems to work just fine.

Any advice on this would be greatly appreciated.

Thank's in advance!
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All Replies (20)
Johnny - Community Specialist
7/13/17
Johnny - Community Specialist
Hey RiPPeN,

Thanks for posting in the Google Chrome Help Forum!

Looks like you're facing this issue on a domain/managed network. If that's the case, are you the administrator of your network? If that's not the case, and you face this issue while trying to print through Chrome using steps from this help article, please give these suggestions a try:

  1. Does the issue persist in incognito mode?

  2. Clearing cache and cookies can be useful.

  3. Just to make sure we eliminate malware from the scenario, please follow the steps from this help article.

  4. Try resetting the Chrome browser to see if that helps.


Keep me posted.

Best,
Johnny
7/13/17
Original Poster
RiPPeN
  1. Does the issue persist in incognito mode? - Tried - Still have the issue

  2. Clearing cache and cookies can be useful. - Tried - Still have the issue

  3. Just to make sure we eliminate malware from the scenario, please follow the steps from this help article. - Still have the issue (ran malwarebytes, windows security check and superantispyware)

  4. Try resetting the Chrome browser to see if that helps. - Uninstalled/Re-Installed - Still have the issue

This has been an issue that I've had for quite some time but I just recently decided to post on here to see if maybe someone could help out.

I've tried a lot of things over the past year or so but keep the suggestions coming it's much appreciated. Let me know if there's anything else I can try. [+]

Thank you so much for your time!
Johnny - Community Specialist
7/13/17
Johnny - Community Specialist
Thanks for replying, RiPPeN!

Can you please let me know if you face this issue on a domain/managed network that you administer? If that's not the case, please let me know if you face the same issue on Chrome Canary as well.

Keep me posted.

Best,
Johnny
7/13/17
Original Poster
RiPPeN
Yes I admin the network.  I downloaded and tried Chrome Canary and it's the same results unfortunately :( 
Billm52
7/13/17
Billm52
Suggestion: don't print from Chrome to a printer on Windows.  "Print" instead to an XPS file; then, if you need hardcopy, print the XPS file.  (XPS is a Microsoft-specific (I *think*) quasi-PostScript ... the bottom line is, it's *reliable* ... I've used it day-in and day-out for years.
Johnny - Community Specialist
7/14/17
Johnny - Community Specialist
Thanks for replying, RiPPeN and Billm52!

@Billm52, thanks for pitching in and trying to help.

@RiPPeN, as you've mentioned that the issue happens on a domain/managed network which you administer, let me get this post redirected to Chrome Browser Administrator Forum for more help.

Hope this helps!

Best,
Johnny
Julian Pastarmov
7/14/17
Julian Pastarmov
Hi,

please check if metrics and crash reporting is enabled on the machine that exhibits the printing issue (it is in the advanced section of the settings page). Then reproduce the issue and after you reopen the browser navigate to chrome://crashes you should see a list of one or more crash entries there. After Chrome has had the chance to upload the crash data for each of those a "server-id" number will be shown. Share one or more of those here so that we can investigate the reason for that crash.

Thanks,
Julian
7/15/17
Original Poster
RiPPeN
Julian,

I made it crash a few times just in case it would be more helpful.  Here are the server IDs, i can give you the CrashID's as well if you need that just let me know.

Thank you again everyone for your assistance.

Server ID: 2ccd362c78000000

Server ID: aea47fbe40000000
Server ID: dc23256888000000


Julian Pastarmov
7/17/17
Julian Pastarmov
Thanks! I can see the crashes all happen inside a DLL file belonging to a Canon driver cnxdias2.dll. This file seems to be part of a tool called "Driver Information Assist Service" for Canon printers - depending on your setup this might not be needed to use your printer so as a workaround you can try to uninstall this particual service of the driver. I opened a bug https://bugs.chromium.org/p/chromium/issues/detail?id=744290 to track this issue. Please follow the bug for futher progress.

Best,
Julian
7/17/17
Original Poster
RiPPeN
Julian,

Thank you very much!  This might explain why it was so difficult for me to find other people experiencing the same exact issue as me.

Much appreciated!
9 MORE
JosiahD
3/3/19
JosiahD
I have the same issue, I have 64bit Windows 7. When I try to open the printing (Ctrl+P) menu chrome just immediately locks up and close.
Please let me know how to fix this Thanks.
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