Get started with bots

Bots are special accounts you can chat with, just as you would with people. Bots provide a conversational way for you to connect to services in Google Chat, such as looking up information, scheduling meetings, or doing tasks.

Google creates and maintains some bots, such as the Meet and Google Drive bots. Other bots are created and maintained by third-party software vendors. 

Note: Bots might not be available in your organization, or you might only have access to some bots. 

Find bots and add them to Chat

You can find bots available in your organization and send them a direct message or add them to rooms.

  1. Open Chat.
  2. In the Bot section, click Add .
    The bot catalog opens.
  3. Find a bot you want to add by reviewing the list or enter the bot name in the search box.
  4. Click the bot card.
  5. Click Message or Add to room.
    • Message—Opens a direct message between you and the bot.
    • Add to room—Shows a list of your rooms. Click the rooms where you want to add the bot and then click Add.

Bots you add show up in the Bots section of your Chat window.

Add bots to existing direct messages

You can also add bots to existing direct messages with 1 or more other people.

  1. Open Chat.
  2. In the People section, select an existing direct message.
  3. At the top, click the name of the person or list of people you're chatting with.
  4. Click Add bots.
  5. Enter the name of the bot or select from the suggestions.
  6. Click Add.

Get help or give feedback

You can send a message to the bot to get help or give feedback.

  1. Open Chat.
  2. Open a direct message with the bot or go to a room with the bot.
  3. Show the commands you can use with the bot:
    • In a direct message between only you and the bot, enter help.
    • In a room or direct message with other people, enter @botname help, where botname is the name of the bot.
  4. Send a comment about the bot to Google:
    • In a direct message between only you and the bot, enter feedback text, where text is your comment.
    • In a room or direct message with other people, enter @botname feedback text.

Remove a bot

  1. Open Chat.
  2. Under Bots, next to the bot you want to remove, click More and thenRemove.

Create bots

For information on creating custom bots for your organization, go to the Google Chat API documentation. For your organization's guidelines on creating bots, contact your G Suite administrator.

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