Send a direct message

You can send a direct message in Google Chat to one or more people in your business, work, or school or to someone outside of your organization. However, you can't include external people in a group message. When you chat with someone outside of your organization, they have a badge by their name to show that they're external.

As long as they have a G Suite account or a personal Google Account, you can send a message to people who use Chat or classic Hangouts. You can only chat with an external G Suite user if their organization allows it.

Sometimes, when you send a direct message, the recipient might need to accept your request in order to message you back.

Start a direct message

  1. Open the Chat "" or Gmail "" app.
  2. At the bottom, tap Chat "".
  3. Tap a name, enter a message, and tap Send "".
  4. If the name isn’t there, tap Add "" or New chat.
  5. Enter a name or email address. Suggestions appear as you enter text. 
    To send a direct message to someone outside of your organization, enter their full email address.
  6. Enter your message and tap Send ""
    Suggestions include everyone in your organization, even if they don't have Chat.

Start a group conversation

  1. Open the Chat "" or Gmail "" app.
  2. At the bottom, tap Chat "".
  3. Tap an existing group name, enter a message, and tap Send "".
  4.  If the group name isn’t there:
    •  In Chat, tap Add ""and thenGroup message.
    • In Gmail, tap New chatand thenGroup message.
  5. Enter a name or email address. Suggestions appear as you enter text. 
  6. Tap Done "".
  7. Enter your message and tap Send "".
    Suggestions include everyone in your organization, even if they don't have Chat.

Add or remove people to create a new group conversation

In a group conversation, you can add or remove people to create a new conversation group.

  1. Open the Chat "" or Gmail "" app.
  2. Select an existing group conversation.
  3. At the top, next to the conversation name, tap the Right arrow""and thenStart a new chat
  4. Add or remove people from the existing group:
    • To add people, enter their names or under Frequent, tap a suggestion.
    • To remove people, tap their name and then Delete.
  5. Tap Done "" .

Other options

You can add these options to your message:

  • Tap  and a person's name to mention a person in the conversation.
  • Tap Pick photo "" to add a photo to the message.
  • Tap Take photo "" to take a picture and add it to the message.
  • Tap Add video meeting "" to start a video call.

Chat with a bot

You can chat with a bot in a direct message.

  1. Open the Chat "" or Gmail "" app.
  2. At the bottom, tap Chat "".
  3. In Chat, tap Add ""and thenMessage a bot.
  4. In Gmail, tap New chatand thenMessage a bot.
  5. Enter the name of a bot or select it from the suggestions.
  6. Enter your message and tap Send "".

Remove a bot from a direct message

  1. Open the Chat "" or Gmail "" app.
  2. At the bottom, tap Chat "".
  3. Open the direct message that contains the bot.
  4. At the top, tap the name of the botand thenRemove.

View out of office status

Chat shows the out-of-office status that people set up in Google Calendar. You can still send the person a message, but they might not reply until they're back. If a person doesn't have permission to view your out-of-office status, Chat won't show your status. Setting up your out-of-office status in Calendar doesn't mute messages or notifications in Chat.

To show your status:

  1. Share your calendar with a person or group. See share your calendar with someone.
  2. Create an out of office event that spans all day or past your working hours. See Set you working hours and availability.
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