G Suite Archived User orders and cancellations

Features

Maintains an archived user’s G Suite services data and makes it available in Google Vault. Two SKUs:

  • G Suite Business - Archived User
  • G Suite Enterprise - Archived User
Compatibility

G Suite Business and G Suite Enterprise. Purchase the Archived User (AU) license that corresponds to the user's edition.

Licenses

When an admin change a user’s status from Active to Archived, the user is automatically assigned an Archived User license. The user's active G Suite license can be assigned to another user. Learn more about AU licensing.

Plans Flexible (monthly), Annual (monthly), Annual (yearly)

After placing an order

Resources for customers:

Order Archived User licenses

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer's name.
  3. Below Subscriptions, click New Service.
  4. Select the Archived User license that corresponds to the customer's edition of G Suite:
    • G Suite Business - Archived User
    • G Suite Enterprise - Archived User
  5. Review the plans and click Select plan.

Cancel Archived User subscriptions

When you cancel an Archived User subscription, the licenses are deleted and you no longer have access to the service.

With annual and fixed-term Archived User plans, you’re responsible for the full value of your contract. Your next monthly bill includes a closeout charge, which is the remaining value of your contract.

  1. Sign in to the Partner Sales Console.
  2. On the Customers page, click the customer's name.
  3. In Subscriptions, click the G Suite Enterprise or G Suite Business Archived User subscription.
  4. Next to the Archived User subscription, click the status button and select Canceled.
  5. For annual and fixed-term plans: Review the number and price of licenses, remaining contract period, and the closeout cost.
  6. Click Confirm to immediately cancel the subscription.
Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
5117991
false