Set Special hours

Manage your business

When your hours of operation change for a brief period of time, like for a special event, you can set Special hours so that your regular hours don't change.

Important: Special hours can only be entered if you've already provided regular hours.

Set special hours if your business temporarily adjusts its hours of operation or remains closed for up to 6 days in a row.

When necessary, you can schedule special business hours for:

  • Holidays
  • Special events
  • Other exceptional circumstances

It's a good idea to confirm your hours for official holidays, even if those hours are the same as your regular hours. This way, you'll make it clear to customers that your holiday hours are accurate.

When to use More hours: If your business provides specific services with differing times, like senior hours, or delivery and takeout hours, you can set More hours instead of Special hours. Learn how to set More hours.

When to mark as Temporarily closed: If your business is closed for 7 or more days in a row, or will be closed for an unknown period of time, you should mark it as Temporarily closed. Learn how to mark a location Temporarily closed.

Set Special hours

  1. On your computer, sign in to Google My Business.
    • If you have multiple locations, open the location you'd like to manage.
  2. Click Info and then Special hours. (You'll only find this section if you've already provided regular hours.)
  3. Next to an upcoming holiday, click Confirm hours. Or to choose a different date, click Add new date.
  4. Enter the opening and closing times for that day. 
    • To mark the location as closed all day, slide the circle to “Closed.”
    • If you're open 24 hours, click Opens at, and from the drop down menu select 24 hours.
    • If you enter closing hours past midnight, make sure to set them properly.
  5. When you’ve finished entering all of your special hours, click Apply. Your special hours will appear to customers on Google only for the designated days.
Tip: For 2 sets of special hours on the same day, enter them in separate rows. For instance, if your business is open for a period in the morning, closes for lunch, and reopens in the afternoon, enter these special hours in two rows. To add another row of hours, click Add hours.
Set Special hours via spreadsheet

If you only add Special hours to existing locations and don’t want to make other changes, you can include only the store code and special hours columns, and not include other columns on the spreadsheet at all. If you include empty columns (columns with headings but no information beneath them) in your spreadsheet, existing information for those columns will be erased. If you add a new location as well, you’ll be alerted that you’re missing required column headings.

  1. In your bulk upload spreadsheet, locate the “Special hours” column.
  2. Enter the affected days and their special hours in the following format, with “x” to designate an all-day closure. You can enter hours in 24-hour format:
    YYYY-MM-DD: HH:MM-HH:MM
    or AM/PM format:
    YYYY-MM-DD: HH:MMAM-HH:MMPM
    Separate each set of hours with a comma. To enter multiple sets of opening hours in one day, separate the sets into two entries, with a comma in between. For example, the following represents hours for a business that’s open for two distinct periods on December 26, 2015:
    2015-11-26: x, 2015-12-25: x, 2015-12-26: 10:00-16:00, 2015-12-26: 17:00-18:00, 2016-1-1: 00:00-00:00
    Learn more about formatting hours.
  3. Save and import your spreadsheet. Your special hours will appear to customers on Google only for the designated days. 
Set hours that extend into the next day

If a set of Special hours extends through midnight and up to or past noon on the next day, you should break the hours into multiple sets: one that runs until the end of the first day, and one that begins at midnight of the second day. A set of special hours should not exceed 24 hours.

For example, if your business is open from 7:00PM on one day until 5:00PM the next day, enter your hours as follows:

2015-11-26: 19:00-00:00, 2015-11-27: 00:00-17:00

In this case, your regular hours for the second day will be ignored in favor of the special hours. If you want to keep any of the next day's hours, make sure to enter them again in your list of special hours:

2015-11-27: 20:00-22:00

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