Request ownership of a Business Profile

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If a Business Profile on Google has already been verified and you're authorized to manage the profile, you can request ownership from the current profile owner. If you try to access a claimed chain Business Profile, you can also verify as a site manager.

Storefront Business Profiles

To request ownership of a storefront business from the current profile owner:

  1. Go to business.google.com/add.
  2. Enter the name and address of your business, then select it from the search results.
  3. Click Continue. You'll see a message indicating that someone else verified the profile.
    • If the profile isn't claimed, you can claim and verify the profile yourself.
  4. Click Request access and fill out the form.
  5. Click Submit.

The current profile owner will receive an email asking them to get in touch with you, and you’ll receive a confirmation email.

Service-area Business Profiles

To request ownership of a service-area business from the current Business Profile owner:

  1. Go to business.google.com/add
  2. Enter your business information.
  3. Click Continue.
  4. Complete the verification process.
    • Verification by postcard takes a few days.
  5. Once verified, you'll see an "Owner conflict" dialog indicating that the location is a duplicate.
  6. Click Request access.

The current profile owner will receive an email that asks them to get in touch with you, and you’ll receive a confirmation email.

Bulk-verified accounts

If you have a bulk-verified account, you can follow the storefront business instructions above or request ownership of an existing Business Profile as follows:

  1. Upload the location information via spreadsheet.
  2. Open the uploaded location in Google My Business.
  3. You'll see an "Owner conflict" dialog indicating that the location is a duplicate.
  4. Click Request access.

The current profile owner will receive an email asking them to get in touch with you, and you’ll receive a confirmation email.

Request ownership of some chain listings as a site manager

For some verified chain listings, the current owner may not be able to transfer ownership to another person. Instead, the requester can verify themselves as a site manager.

Site managers can do most of what managers can, but aren’t able to edit all business information.

If you’d like to become an owner or manager of the profile, you must contact an existing owner.
  1. On your computer, sign into Google My Business. 
  2. Enter the name and address of your business, then select it from the search results.
  3. Choose how you’d like to verify yourself as a site manager: 
    • Call
    • Text
    • Email
  4. Enter the code you receive through the verification method.
When signed in to Google My Business, a chain listing’s site manager can request to upgrade to a verified listing’s manager or owner. The listing owner can approve or deny the request. Learn more about what each role can do.

What to do after you've requested ownership

Once you've requested ownership, the current profile owner will have 3-7 days to respond. You can check the status of your request by signing in to Google My Business or clicking the link in your confirmation email.

  • If your request is approved: You'll be notified by email and will be able to manage the Business Profile in Google My Business.
  • If your request is denied: You'll be notified by email, and you can still suggest an edit to the profile. Also, you might be able to appeal the denied request.
  • If you don’t hear back: If you don’t get a response after 3-7 days, you might have the option to claim the profile yourself. Sign in to Google My Business, and look for a “Claim” or “Verify” button on your dashboard. 
    • If you don’t see an option to claim the profile, that means you’re not able to transfer the profile.
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