If a Business Profile on Google has already been verified and you're authorized to manage the profile, you can request ownership from the current profile owner. If you try to access a claimed chain profile, you can also verify as a site manager.
If you don’t find a "Claim this Business" or "Own this business" link on the Business Profile, you’re likely already an owner for the business. On your profile, search for a “You manage this business profile” badge.
Request ownership of storefront Business Profiles- To find the Business Profile you want to request ownership of, use either of these 2 methods:
- Go to business.google.com/add.
- Enter the name and address of the business, then choose it from the search results.
- Find your business on Google Search or Google Maps.
- Under the Business Profile, click Claim this business.
- Go to business.google.com/add.
- Click Continue. You'll get a message that says someone else verified the profile. If you're authorized to manage the profile, you can request ownership from the current profile owner.
- Click Request access and fill out the form.
- Click Submit.
The current profile owner will get an email that asks them to contact you and you’ll get a confirmation email.
To request ownership of a service-area business from the current Business Profile owner:
- Go to business.google.com/add
- Enter your business information.
- Click Continue.
- Complete the verification process.
- Verification by postcard takes a few days.
- Once verified, you'll see an "Owner conflict" dialog indicating that the location is a duplicate.
- Click Request access.
The current profile owner will receive an email that asks them to get in touch with you, and you’ll receive a confirmation email.
If you have a bulk-verified account, you can follow the storefront business instructions above or request ownership of an existing Business Profile as follows:
- Upload the location information via spreadsheet.
- Open the uploaded location in Google My Business.
- You'll see an "Owner conflict" dialog indicating that the location is a duplicate.
- Click Request access.
The current profile owner will receive an email asking them to get in touch with you, and you’ll receive a confirmation email.
For some verified chain listings, the current owner may not be able to transfer ownership to another person. Instead, the requester can verify themselves as a site manager.
Site managers can do most of what managers can, but aren’t able to edit all business information.
- On your computer, sign into Google My Business.
- Enter the name and address of your business, then select it from the search results.
- Choose how you’d like to verify yourself as a site manager:
- Call
- Text
- Enter the code you receive through the verification method.
What to do after you've requested ownership
Once you've requested ownership, the current profile owner will have 3-7 days to respond. You can check the status of your request by signing in to Google My Business or clicking the link in your confirmation email.
- If your request is approved: You'll be notified by email and will be able to manage the Business Profile in Google My Business.
- If your request is denied: You'll be notified by email, and you can still suggest an edit to the profile. Also, you might be able to appeal the denied request.
- If you don’t hear back: If you don’t get a response after 3-7 days, you might have the option to claim the profile yourself. Sign in to Google My Business, and look for a “Claim” or “Verify” button on your dashboard.
- If you don’t see an option to claim the profile, that means you’re not able to transfer the profile.
