Conversions

About Multi-Channel Funnels

Watch a video

In Analytics, conversions and e-commerce transactions are credited to the last campaign, search or ad that referred the visitor when he or she converted. But what role did prior website referrals, searches and ads play in that conversion? How much time passed between the visitor's initial interest and his or her purchase?

The Multi-Channel Funnels reports answer these questions and others by showing how your marketing channels (i.e. sources of traffic to your website) work together to create sales and conversions.

For example, many people may purchase on your site after searching for your brand on Google. However, they may have been introduced to your brand via a blog or while searching for specific products and services. The Multi-Channel Funnels reports show how previous referrals and searches contributed to your sales.

Conversion Paths

The Multi-Channel Funnels reports are generated from conversion paths, the sequences of interactions (i.e. clicks/referrals from channels) that led up to each conversion and transaction. By default, only interactions within the last 30 days are included in conversion paths, but you can adjust this time period from 1-90 days using the Lookback Window selector at the top of each report. Conversion path data include interactions with virtually all digital channels. These channels include, but are not limited to:

  • paid and organic search (on all search engines along with the specific keywords searched)
  • referral sites
  • affiliates
  • social networks
  • email newsletters
  • custom campaigns that you’ve created, including offline campaigns that send traffic to vanity URLs

To learn how these channels are displayed in reports, read About Channels.

What the Multi-Channel Funnel Reports Show

In the reports, channels are credited according to the roles they play in conversions - how often they assisted and/or completed sales and conversions. The Assisted Conversions report shows how many sales and conversions each channel initiated, assisted and completed, and the value of those conversions and sales. To learn how to interpret this report, read Analyzing Channel Contribution.

The Top Conversion Paths report shows the conversion paths that your customers took on their way to purchase. Time Lag and Path Length reports show how long (in days and in interactions) it took for visitors to ultimately become customers. To learn how to interpret these reports, read Analysing Conversion Paths.

To see Multi-Channel Funnels, navigate to Conversions > Multi-Channel Funnels in the left-hand navigation on the Standard Reporting tab. The reports include data for automatically detected channels. If you’ve set up tracking for AdWords, then this data will appear as well. Read Setting Up Multi-Channel Funnels for more information.

Next Steps

To learn how channels are labeled in reports, read About Channels.

To ensure that your Multi-Channel Funnels reports include all channels, read Setting Up Multi-Channel Funnels.

To learn how to interpret the reports, read the following articles.

To learn more about how Multi-Channel Funnels data is collected and calculated, read About Multi-Channel Funnels Data.