Search
Clear search
Close search
Google apps
Main menu

Rich media ads showing as blank in Creative review

Known Issue

Some rich media ads are showing up blank in Creative review for Firefox and Chrome users
Due to new security measures introduced in the latest versions of Firefox and Chrome, some rich media ads are showing as blank in Creative review for publishers using these browsers. While this doesn’t affect the allow and block functionality of Creative review, it does mean that currently:

  • You can only see a screenshot of these ads in the “tiled” view.
  • You can’t see a preview of these ads in the “one by one” view.

Specifically, this issue relates to the following versions of Firefox and Chrome:

  • Firefox version 23.0 and higher
  • Chrome version 30 and higher
If you’re using an older version of either of these browsers, you are not affected by this issue.

We are currently investigating potential fixes for this issue.

Was this article helpful?
How can we improve it?