Address (PIN) and phone verification

Address (PIN) verification overview

What is address verification?

To protect the security of accounts, Google requires you to verify your address before we can send you any payments. To do so, we mail a Personal Identification Number (PIN) to your Payee Profile address. You'll then need to enter this PIN within your account.

When will my PIN arrive?

We'll print and send your PIN by standard mail several days after your account balance reaches the verification threshold for the first time. PINs typically arrive within 2-4 weeks, but may take longer depending on your location.

What does the PIN mailer look like?

We mail your PIN on a white postcard measuring 4.5 x 6 inch (11.4 x 15.2 cm). See an example

When do I need to enter my PIN?

You'll have 6 months from the date your first PIN is generated to enter it in your account. If you haven't entered it after 6 months, we will stop showing ads on your pages.

Where can I enter my PIN?

When you receive your PIN, enter it in your account following the instructions on the PIN mailer.

What if my PIN doesn't arrive?

We understand that due to postal service issues in your area your PIN can fail to reach you. That's why if you don't receive your first PIN, you can request 2 additional replacement PINs. Learn how to request a new PIN.

Can I send you a copy of my official identity document or domestic bill?

Only if you've requested your maximum of 3 PINs and haven't received any of them within 4 weeks of your last PIN request. In this case, sign in to your account and you'll see a notice on your Home page with further instructions on how to send us an official document proving your address through a 'Contact Us' form.

If you have problems with PIN verification, please visit our PIN troubleshooter.