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Google guarantee

Google guaranteed pros are pre-screened and meet relevant insurance and licensing requirements. When you book an eligible home service pro on Google, you’re protected by the guarantee.

What it covers

  • If you’re not satisfied with the work quality, we’ll cover claims up to the job invoice amount, with a lifetime cap of $2,000. Your job must be booked through Home Services. Add-on or future projects, damages to property, dissatisfaction with price or provider responsiveness, and cancellations aren’t covered.
  • Claims must be submitted within 30 days of the job completion date. 
  • You can identify an eligible pro because they have the Google guaranteed symbol Google guaranteed shield image with checkmark by their name and on their profile page.

How it works

To benefit from the Google guarantee, there are 2 steps:

  1. Activate the Google guarantee
    Complete this form to activate the guarantee. You’ll be asked for contact info and a few details about the job.
  2. Submit a claim
    If you need help submitting your claim, you can contact customer support at (844) 885-0761. The team at Google will investigate and get back to you with a solution.
     

Related links

Google guarantee FAQ
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