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Google guarantee

Google guaranteed providers are pre-screened and meet relevant insurance and licensing requirements. When you book an eligible Home Service provider on Google, you’re protected by the guarantee.

What it covers

  • If you’re not satisfied with the work quality, we’ll cover claims up to the job invoice amount, with a lifetime cap of $2,000. Your job must be booked through Home Services. Add-on or future projects, damages to property, dissatisfaction with price or provider responsiveness, and cancellations aren’t covered.
  • Claims must be submitted within 30 days of the job completion date.
  • You can identify an eligible pro because they have the Google guaranteed symbol Google guaranteed shield image with checkmark by their name and on their profile page.

Who is covered

Google guaranteed providers go through extensive screening to help ensure a trustworthy level of service. These providers participate in the Home Service ads program and compensate Google to appear in search results. Learn more about how providers are screened

How it works

To benefit from the Google guarantee, there are 2 steps:

Step 1: Contact the service professional
First, contact the service professional you worked with. They’re typically happy to help work through any concerns with the work quality.

Step 2: Submit a claim
If you’re unable to resolve your concerns directly with the provider, submit your Google guarantee claim by contacting the support team at (844) 885-0761. The team at Google will investigate and get back to you.
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