Notification

Get personalized optimization tips, understand your account health and set up completion on the improved "My AdMob page".

Feb 23, 2022

You do not have access to the account that is connected to your AdMob account.

I had not use my Admob account for a long time so I wanted to come back, but I am facing this problem. 

"You do not have access to the Adsense account that is connected to your AdMob account." 

But my Adsense account is totally fine. I don't know how to solve the issue and there is no way to contact admob.
Details
Locked
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Recommended Answer
Feb 23, 2022
you add the email of the admob to be admin in the account AdSense?

the emai you use for admob its same email you have account in the AdSense?
Original Poster Christian Matzke marked this as an answer
Helpful?
All Replies (11)
Feb 23, 2022
 You do not have access to the AdSense account (Publisher ID: pub-XXXX) that is connected to your AdMob account.
 
There are a few different reasons you could lose access to your AdSense account:
  • You may have been removed from the AdSense account by an administrator. Contact the account administrator directly. Note: Please be aware that Google AdSense and AdMob are unable to mediate access disputes between users.
  • Your AdSense account may have been canceled by you or an account administrator. Note: If your account was canceled, you'll need to apply for a new account.
  • Your AdSense account may have been disabled or terminated due to failure to comply with policies. 
You may need to sign in to AdSense directly to explore this issue. You can try using the AdSense login troubleshooter to investigate.

https://support.google.com/admob/answer/7356424

what you need to do? join to account adsense (with same email you have in the  admob) and add the mail to be admin

if after that its dont work? try remove this mail from adsense and try join again to admob

if you dont have this option? you can try the next?
 
Reactivate a cancelled AdSense account
 
 
 



Last edited Feb 23, 2022
Feb 23, 2022
I read everything before I posted here. Sadly it is not helpful. It's not possible to remove the admin right on that account the button is not pressable. So I cannot try that. It's even inpossible for me to delete my admob account and make an new one. 
Recommended Answer
Feb 23, 2022
you add the email of the admob to be admin in the account AdSense?

the emai you use for admob its same email you have account in the AdSense?
Original Poster Christian Matzke marked this as an answer
Feb 23, 2022
They are both the same email adress and it is already added. It is linked everything to the same Google account.
Feb 23, 2022
Thanks for information

can please try the next?

Remove a user from your account

To revoke a user's access to your account:
  1. Sign in to your AdSense account.
  2. Click Account.
  3. Click Access and authorization, then click User management.
  4. Click  next to the user you want to remove.

    after that to do the next:

    Add a user to your account

    To give access to your account:

    1. Sign in to your AdSense account.
    2. Click Account.
    3. Click Access and authorization, then click User management.
    4. Enter the email address of the user you want to share your account with, then click Invite user.
      The user is added to the list with a status of "pending".
    5. After the user accepts your email invitation (by clicking the link in the email and associating their Google Account with the AdSense account listed in the invitation) their status changes to "active".
      You can change the user’s access level at any time.


      (need with the mail you have account in the admob)

      Please update

Feb 23, 2022
This is not possible there is no trash symbol.
Feb 23, 2022
"This is not possible there is no trash symbol."

add more different mail for you can to do that.
Feb 23, 2022
Yes that is possible but I cannot delete the mail adress which is connected to admob. Maybe because it is not possible to delete the email of the account who created the AdSense. Seems to me I am quite stuck
Feb 23, 2022
Christian Matzke,

The email you have now admin access in the adsense you cannot remove if you add more email different to be admin?
i mean add other email for to be admin and after that try remove from the adsnse the email you have connect to admob

after you remove from access adsense ? back again (can see the window i mean in the screenshot)



Feb 23, 2022
No not possible I made a second one admin. But it is not possible to remove or unadmin the first one.
Feb 23, 2022
You can please attached screenshot from adsense (you are admin there)

and more screenshot in the same message (from the screen with the error you get when try join to admob) ?


Last edited Feb 23, 2022
false
4083163382589221515
true
Search Help Center
true
true
true
true
true
73175
Search
Clear search
Close search
Main menu
false
false