Login troubleshooter

This troubleshooter is designed to help you solve problems with signing in to your AdSense account. At each step, choose the answer that describes your situation and we'll provide instructions on what to do. Following the instructions exactly will help ensure the best results.

Before we get started, make sure that you're using google.com/adsense and then follow the steps below:

1. Sign out of any Google Accounts.
2. Clear your browser cache.
3. Enable cookies and SSL 2.0.

Now, let's start with the error message that appears when you try to sign in. Choose from the options below.

The email and password you entered don’t match.Looks like this Google account isn't associated with an AdSense account.

Do you know your current AdSense password?YesNo or not sure

Did you recently delete your Google Account?YesNo

Do you think someone else is using your account?YesNo

Are you a Google Apps user?

You can find more information about Google Apps in the Google Accounts Help

YesNo

Do you have a conflicting account?YesNo

Can you reset your password?YesNo

Can you access your account now?YesNo

Can you reset your password?YesNo

Can you access your account now?YesNo

Can you reset your password?YesNo

Can you access your account now?YesNo

Do you have an active AdSense account and have signed in before successfully?YesNo

Are you a Google Apps user?

Not sure what kind of account you have? You can find information on how to find this out in Google Accounts Help.

YesNo

Do you have a conflicting account?YesNo

Can you access your account now?YesNo

Did you submit an application?Yes, I tried, but I received an error messageNo

Are you a Google Apps user?

You can find more information about Google Apps in the Google Accounts Help

YesNo

Do you have a conflicting account?YesNo

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