2. Make and receive calls

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You can make and receive calls on your computer at voice.google.com or use the Google Voice app on your mobile device. When you make calls in Voice, you can use Wi-Fi and mobile data instead of minutes from your mobile phone plan. If an Internet connection isn't available, you can make calls using the linked number from your mobile carrier if you set up a number.

In this section, you learn how to: 2.1 Make a call 2.2 Transfer a call 2.3 Use Voice with ring groups 2.4 Join a meeting 2.5 Call emergency services

2.1 Make a call

Note: The buttons on your connected Bluetooth devices may not work as expected to answer calls or hang up.

On a mobile device

Note: If you want to make calls through your mobile device carrier, caller ID needs to be turned on.

1. Open the Voice app .
2. At the bottom, tap Calls .
3. If the person is in your recent calls list, next to their name, tap Call .
   1. Or, choose one of these methods:
      • In the search bar at the top, enter the person's name or phone number. Select them from the list of contacts that appears.
      • Tap Dial and enter the number.

        For international calls, enter the country code before the number (for example, +55 for Brazil).

   2. Tap Call .

Make a call using Wi-Fi and mobile data:

1.  Open the Voice app .
2. At the top left, tap Menu Settings.
3. Under Calls, tap Make and receive calls.
4. Select Prefer Wi-Fi and mobile data.

Important: If you start a call from your mobile device instead of the Google Voice app, the call uses minutes from your mobile phone plan.

On a computer

(Chrome Browser, Microsoft Edge, Mozilla Firefox, and Safari)

1. On your computer, go to voice.google.com.
2. In the Calls tab, if the person appears in your recent calls list, point to their name and click Call .

   Or, choose one of these methods in the Calls , Messages , or Voicemail tabs:

   • If the person appears in your contacts list on the right, click their name.
   • In the search bar at the top, or in the Enter name or number field on the right, enter the person's name or phone number. Click their name in the list of contacts that appears.
   • Use the keypad to dial the number, and then click Call .
     To show the keypad, in the bottom right, click Dial .

     For international calls, enter the country code before the number (for example, +55 for Brazil).

In the upper right, the Call as field shows your Google Voice number.

2.2 Transfer a call

You can transfer a call to another number from your computer or mobile device. See Transfer a call.

2.3 Use Voice with ring groups

Your administrator might set up ring groups to let people in your organization answer calls from the same Voice number. Ring groups allow members to take turns answering calls.

You can make calls and display the phone number of any ring group that you’re a member of. If you get a call as a member of a ring group, you’ll see the ring group’s number in Voice. If you return a missed call from a ring group, recipients see the ring group’s phone number.

Change the number that call recipients see:

On a mobile device

1. Open the Voice app .
2. In the lower-right corner, tap Call .
3. Tap Call as and select a number from the list.

On a computer

1. On your computer, go to voice.google.com.
2. In the top-right corner, click Call as.
3. Select a number from the list.

Depending on how your administrator sets up the ring group, you might notice that some calls don’t ring as long as other calls. Your administrator can set the calls to ring through each member of the ring group for a quicker response time.

Check voicemails for a ring group:

Your administrator can specify which ring group members get voicemail messages.

1. Open your Google Workspace email account.
2. If you don’t see an email message from your Voice ring group, contact your administrator.

You will not find ring group voicemail messages in Voice.

2.4 Join a meeting

A meeting participant in Google Meet can invite you to join a meeting by calling your Voice number. When you answer the call, you're connected to the meeting. See Get started with Google Meet.

2.5 Call emergency services

You can get help in an emergency by calling your local emergency services number from Voice. Any phone, including mobile phones, can call emergency services and connect to emergency responders.

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