Set up Google Sync for BlackBerry 10

This article is for G Suite, Education, and Government users.

Google Sync allows you to sync mail, calendar, and contacts from your G Suite account to your BlackBerry device. Before setting up Google Sync, back up your BlackBerry data to your computer following the instructions in BlackBerry’s Knowledge Base.

Your administrator needs to have Google Sync enabled before you can use Google Sync. Note that after you set up Google Sync, your administrator may also have additional device management capabilities (such as remote wipe or password requirements). Contact your administrator for more details.

Set up Google Sync

1. Open the Settings application on your device's home screen.
2. Open Accounts.
3. Select Add Account.
4. Scroll down and open Advanced.
5. Select Microsoft® Exchange ActiveSync.

Google Sync for BlackBerry - step 1 Google Sync for BlackBerry - step 2

Enter account info

6. In the Email field, enter your full Google Account email address.
7. Leave the Domain field blank.
8. Enter your full Google Account email address as the Username.
9. Enter your Google Account password as the Password.
10. Enter as the server address.
11. Press Next at the top of your screen again and select which services you’d like to sync.
BlackBerry 10 sync options - step 3 BlackBerry 10 account setup complete - step 4

You've set up Google Sync! Synchronization will begin automatically if you have Push enabled on your device. You can also open the Mail, Calendar, or Contacts app and wait a few seconds to start a sync. Note that if you've recently signed up for G Suite, Education, or Government, it can take a few hours (up to 24) before you're able to sync with your mobile device.

Device activation

After completing the steps above, you may see the message “Your mobile device request is currently pending admin approval.” This means that your admin needs to approve your device before you can sync to your G Suite account from your BlackBerry device. Please contact your administrator for more details.

Device Activation warning - optional step 5

Troubleshoot errors

If you receive a "Service for account is not available" error on your device after configuring Google Sync, please check with your domain administrator to see if you're required to create a device password. If your administrator is enforcing the use of device passwords, you'll need to create one on your device before you can sync. Please refer to BlackBerry's instructions for additional information.

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