Remotely manage lost or stolen devices

This article only applies to G Suite customers. Learn more about G Suite.

You can see information about your work devices and protect them if they’re ever lost or stolen. You can remotely lock the screen, reset the passcode, and more. If you installed a device policy app, there are different actions available.

Before you begin

  • Always let your organization's administrator know that your device is lost or stolen.
  • Consult with your admin before wiping your device and only wipe it if you think it's lost or stolen. If you wipe a device, it erases corporate and personal data, such as mail, calendars, and contacts. However, it might not delete data stored on your device's removable storage (for example, an SD card). Regardless, your corporate G Suite data remains available through a browser and other authorized mobile devices.
  • Your admin cannot access your My Devices page. You need to sign in to your G Suite account to see the information about any mobile devices that you use for work or personally.
  • You can only manage a device if it's turned on and connected to a network. You can’t manage your device if it's in Airplane mode.

Remotely manage your device

  1. Go to My Devices and sign in with your G Suite account.
  2. Choose an option:
    • To see active devices, select Active.
    • To see devices that have not synced data in the last 30 days or have been wiped, select Inactive.
  3. Click the device that you want to manage.
    You can see information about the device (details below).
  4. On the right, choose an option:
    • To lock the device with your passcode, click Lock screen.
    • To reset the passcode that you use to unlock your device, click Reset passcode.
    • To wipe data from your device, click Erase device. Your administrator needs to enable this setting for it to appear on your My Devices page.
    • To wipe your work account and protect any sensitive data on your device, click Account wipe. Once your account is wiped, you cannot perform any actions on this page.
      If you don't have a work profile or the legacy Device Administrator mode and you wipe your work account, when you add your work account back to your device, all apps on your device are removed, including any personal apps.

Device information you can see

Depending on your device, you might not see some of the information.

  • IMEI (Fully-managed devices only)—International Mobile Equipment Identifier. The IMEI is available on all devices that support SIM cards (GSM or UMTS). It's not available on Wi-Fi-only devices. The manufacturer provides the unique IMEI. Example: 353312073237119
  • MEID (Fully-managed devices only)—Mobile Equipment Identifier. The MEID is a globally unique number identifying a physical piece of CDMA2000 mobile station equipment. The manufacturer provides the unique MEID. Example: 869461022533073
  • Serial Number (Android fully-managed devices only)—Device-identifying number provided by the manufacturer and guaranteed to be unique.
  • Management Mode (Android only)—The way your admin manages settings and additional policy controls for the device.
  • Approval Status—Current status of this device's request to access your organization's data (Approved, Unapproved, Pending, Blocked).
  • Policy Status—Indicates whether the device meets your organization's requirements for passwords, encryption status, and so on. You can only access corporate data if your policies are up to date.

 

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