Remotely manage lost or stolen work devices

If an IT administrator manages your work or school mobile device or you sign in to your work account with Microsoft® Exchange®, you can get information about the device and erase it if it’s lost or stolen. You can also remotely lock the screen, reset the passcode, and more.

Before you begin

  • Always let your admin know that your device is lost or stolen.
  • Consult with your admin before erasing your device and only erase it if you think it's lost or stolen. When you erase a device, you erase work and personal data, such as mail, calendars, and contacts. However, you might not delete data stored on your device's removable storage (for example, an SD card). You can still access your work account through a browser and other authorized mobile devices.
  • Your admin can’t access your My Devices page. You need to sign in to your G Suite account to see the information about any mobile devices that you use for work or personally.
  • You can manage a device only when it's turned on and connected to a network. You can’t manage your device when it's in Airplane mode.

Remotely manage your device

  1. Go to My Devices and sign in with your G Suite account.
  2. Choose an option:
    • To see active devices, select Active.
    • To see devices that have not synced data in the last 30 days or have been wiped, select Inactive.
  3. Next to the device that you want to manage, click the Down arrow  .
  4. On the right, choose an option:
    • To lock the device with your passcode, click Lock screen.
    • To reset the passcode that you use to unlock your device, click Reset passcode.
    • To wipe data from your device, click Wipe device. Your administrator needs to enable this setting for it to appear on your My Devices page.
    • To erase your work account, click Wipe account. Once your account is erased, you cannot perform any actions on this page.
      Note: If you don't have a work profile or the legacy Device Administrator mode and you erase your work account, when you add your work account back to your device, all apps on your device are removed, including any personal apps.

The options you see depend on your device.

Device information you can see

Depending on your device, you might not see some of the information.

  • Model—Specific device model.

  • First Sync—Date and time that the device first synced. 

  • Last Sync—Last date and time that the device synced.

  • Operating System—Current version of the operating system.

  • IMEI (Fully-managed devices only)—International Mobile Equipment Identifier. The IMEI is available on all devices that support SIM cards (GSM or UMTS). It's not available on Wi-Fi-only devices. The manufacturer provides the unique IMEI. Example: 353312073237119

  • MEID (Fully-managed devices only)—Mobile Equipment Identifier. The MEID is a globally unique number identifying a physical piece of CDMA2000 mobile station equipment. The manufacturer provides the unique MEID. Example: 869461022533073

  • Serial Number (Fully-managed devices only)—Device-identifying number provided by the manufacturer and guaranteed to be unique.

  • Management Mode (Android only)—The way your admin manages settings and additional policy controls for the device.

  • Approval Status—Current status of this device's request to access your organization's data (Approved, Unapproved, Pending, Blocked).

  • Policy Status—Indicates whether the device meets your organization's requirements for passwords, encryption status, and so on. You can only access work data if your policies are up to date.

  • Manufacturer—Device manufacturer (shown in the card heading as part of the device name).

  • Device Status—Whether the device or account is erased, if applicable.

  • Any pending actions on the device.

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