Sep 21, 2024
“We are sorry, but your Administrator has cancelled your subscription to Google Workspace. In order
I cannot respond to a Google Docs request. I get this error message: “We are sorry, but your Administrator has cancelled your subscription to Google Workspace. In order to re-subscribe, please contact your Google Workspace Administrator.” I am semi-retired from my own business and always worked from home. There is no admin except if you define me as admin. I certainly didn’t cancel my own account! It is urgent that I can sign in so I can respond to an important Google Docs request. How am I supposed to get back into my Google Workspace? I am not an IT person and the suggestions made in a number of Google articles I’ve read are beyond my capabilities.
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
And that email address appears to have been part of Google Workspace.
Could it be that it uses a domain (the bit after @) which is/was a Google Workspace account and that the person managing the domain is the Google Workspace admin?
Where the domain is through an employer or, in your case, your own business the IT department/person such as a webmaster could be the one to ask for help.
Diamond Product Expert Brett Freer recommended this
Sep 27, 2024
Diamond Product Expert The Lady from UNCLE recommended this
All Replies
Sep 21, 2024
And that email address appears to have been part of Google Workspace.
Could it be that it uses a domain (the bit after @) which is/was a Google Workspace account and that the person managing the domain is the Google Workspace admin?
Where the domain is through an employer or, in your case, your own business the IT department/person such as a webmaster could be the one to ask for help.
Diamond Product Expert Brett Freer recommended this
Sep 22, 2024
If you do not pay for this Google Workspace plan now/anymore then, yes, it will eventually cease to function and the services which you were using through the Google Workspace plan will become unavailable to you.
This would mean that though the generalised error you got reads as though this was done to you by a third party, it really just means that something about the Google Workspace plan has changed because, in your case, you didn't do something to keep the plan going. Perhaps this can be explained because you have not been checking the inbox of the Google Workspace admin email to see that your Google Workspace plan needed attention.
In review- your primary issue is that the email which you are trying to sign in with is apparently not the admin email and that you need to work out which of your email addresses was the email with which you set up the domain, bought through GoDaddy decades ago.
If you need help with this, you should be able to get this from GoDaddy, the provider likely to be what is known as the "reseller". But here is some information for help signing into the admin console which will help you address this: https://support.google.com/a/answer/6335621.
If you need help with this, you should be able to get this from GoDaddy, the provider likely to be what is known as the "reseller". But here is some information for help signing into the admin console which will help you address this: https://support.google.com/a/answer/6335621.
Sep 24, 2024
First of all, thank you Lady from UNCLE for all the time and knowledge you are putting into this problem of mine. GSuite doesn't ring any bells, but I have a vague memory of an assistant who worked for me in the 2000s signing me up for some kind of Google business software. It was definitely free, as Google isn't listed in QuickBooks either as a vendor or in the Other Names list. I never made use of it and I'm not sure if she did. I certainly never signed in to an Admin console nor am I aware of ever having an Admin account. It's possible my assistant gave herself Admin status and an Admin account, but there is no way I can find this out at this point in time. I will try to get in touch with GoDaddy and see if they were the reseller of a free account back then, if reseller is even an appropriate term for that. If they were, I don't know that they will give me that Admin info since I wasn't the Admin.
The only business software I have used and still use is Microsoft Office 365 and QuickBooks. I am semi-retired and heading for full retirement so I don't need additional business software. All I need to do is intermittently respond to people/organizations using Google Docs. My current situation is that I have to RSVP for a non-business event at an NGO and I have to open a Google doc to do it. When I tried to do that is when I ran into the error message. Can I do that without a paid Google account?
In the first article you noted, I found this seemingly contradictory portion:
"For individuals and families
that used your account for non-commercial purposes, you can identify as
a personal user and revert to a no-cost subscription by clicking the
button below (requires a super administrator account). You can continue
using your custom domain(s) with Gmail, retain access to no-cost Google
services such as Google Drive and Google Meet, and keep your purchases
and data.
If you get an error after clicking the button, read about resolving errors.
As of August 21, 2023, you can no longer
identify as a personal user and revert to a no-cost subscription. If
you already identified that you use your account for personal use, you
don’t need to take any further action at this time."
I don't understand why in the first paragraph I'm instructed to click a button for a no-cost personal subscription and in the next paragraph I'm told that can no longer be done. (Perhaps some editing is in order for that part of the article, like putting that first paragraph in the past tense, making it clear that it is historical.) Which brings me back to the question of whether I can respond to a Google doc without a paid Google account.
First of all, thank you Lady from UNCLE for all the time and knowledge you are putting into this problem of mine.
You are very welcome.
...I have a vague memory of an assistant who worked for me in the 2000s signing me up for some kind of Google business software...I certainly never signed in to an Admin console nor am I aware of ever having an Admin account. It's possible my assistant gave herself Admin status and an Admin account, but there is no way I can find this out at this point in time.
Ah. OK.
Yes, G Suite used to be free and it is what you refer to as "some kind of Google business software" and it became Google Workspace almost exactly four years ago. And Google Workspace is definitely what you have since you are told to refer yourself to your Google Workspace administrator.
Yes, G Suite used to be free and it is what you refer to as "some kind of Google business software" and it became Google Workspace almost exactly four years ago. And Google Workspace is definitely what you have since you are told to refer yourself to your Google Workspace administrator.
If a third party signed you up for it, then that third party is almost certainly the Google Workspace admin. Since you cannot contact them to get their support you would be best to use https://support.google.com/a/contact/recovery_form to try to gain traction.
I will try to get in touch with GoDaddy and see if they were the reseller of a free account back then, if reseller is even an appropriate term for that. If they were, I don't know that they will give me that Admin info since I wasn't the Admin.
That is unnecessary. GoDaddy didn't sell you a free account by the very definition of the term "free". Furthermore they have no control over what your assistant did and Google Workspace require of you now, now that Google Workspace is no longer free.
No- rather use the above linked form, possibly using the third option (it mentions suspension, which is the likely cause of your inability to now use it) to get you started on this if your decision is to move forward with Google Workspace (see your options below).
...I have to RSVP for a non-business event at an NGO and I have to open a Google doc to do it. When I tried to do that is when I ran into the error message. Can I do that without a paid Google account?
It is crucial to understand the difference between a Google Workspace user account (which is what you have) and a (consumer) Google Account which is free to use. You have the former, ie a Google Workspace user account, and not a Google Account (which is free).
And you cannot use this Google Workspace user account because something's happened which you are not aware of. This is because you do not seem to have control of this Google Workspace account. I suspect that you are in the situation that you were not aware that the G Suite account that you didn't know you had was no longer free and that the non-payment of the Google Workspace plan would result in your inability to use the Google Workspace user account with your domain email going forward.
I see two options:
I see two options:
- You have the Google Workspace user account made admin with the help of Google Workspace support, and you pay for the plan, or-
- you find an alternative email service provider. GoDaddy would be an obvious one to consider, given that you already have your domain there.
In the first article you noted....I don't understand why in the first paragraph I'm instructed to click a button for a no-cost personal subscription and in the next paragraph I'm told that can no longer be done....Which brings me back to the question of whether I can respond to a Google doc without a paid Google account.
Not to worry- the option to identify as a private individual would not have applied in your case, given that the email address was/is not personal anyway. Either way you would have needed to make the decision to not use Google Workspace going forward, and the only difference is that you are facing that choice almost two years later than most others.
But then I also see one other option to allow you to RSVP- have the inviting NGO invite you with an email which you have access to. Then you can consider your options for your Google Workspace email at leisure.
But then I also see one other option to allow you to RSVP- have the inviting NGO invite you with an email which you have access to. Then you can consider your options for your Google Workspace email at leisure.