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5/27/13
Original Poster
Kwok-hin

I can't reset my password, Google tells me I don't have a Google Apps account

Dear all,
 
I guess I am facing a problem which is quite normal when you purchase a domain from blogger and you can't create your administrator account. Can anyone help answer? How to access Google Apps console and acquire the Google Apps account? How to change my blog to my purchased domain? I enter the page to reset my password but I still can't change it since I don't have Google Apps account. Thank you. I am very confused on that.
 
Hin
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All Replies (14)
Chuck Croll
5/27/13
Chuck Croll
Hin,

Did you get email, from Google Apps, with instructions?  I'd like to start there, and see if your experience differs from the majority of new domain owners.

If you got email, which contained a link, a screen print showing the display after clicking on the link would be immensely useful.

[FAQ] How do I provide screen prints, to aid in diagnosis of my problem?
5/27/13
Original Poster
Kwok-hin
Nitecruzr,
 
Thanks so much for your prompt reply. Yup, I have got an email from Google Apps and I have been told...
 
"If you haven't already created an administrator account for your domain, click the following link: XXXX"
 
I have attached two screen prints. Sorry that my pages are in Chinese (any way to change the pages to English?). I have tried to translate part of the important words in English in the attached screen prints. Pls check if they are helpful.
 
Hin
Chuck Croll
5/27/13
Chuck Croll
OK, you have the common confusion.  If you see "Server Error" when trying to login to Google Apps, you don't setup a new administrator account. You use the user name "bloggeradmin" (already setup, on your behalf), and reset the password.

http://blogging.nitecruzr.net/2012/12/after-using-buy-domain-blog-owners.html

Be sure to enter the complete Google Apps account name, in the Google account reset screen.

http://blogging.nitecruzr.net/2013/05/the-google-apps-bloggeradmin-password.html
5/27/13
Original Poster
Kwok-hin
Thanks, Nitecruzr. I guess I am nearly there.
I basically follow the steps. When I am on the page resetting password, I type:
 
Page (1)
Username: blogge...@xxxxx.com
New Password: XXXXX
Re-type password: XXXXX
 
Page (2)
Server Error
Keywords: The domain you login hasn't used Google Apps. Please check your website and try again.
 
Does it mean I don't have a Google Apps account even I have bought the domain from blogger?
 
Thanks.
Chuck Croll
5/27/13
Chuck Croll
What's the precise URL, of Page (1)?
Chuck Croll
5/27/13
Chuck Croll
Follow my advice - do you get to that precise URL?

If you see "Server Error" when trying to login to Google Apps, you don't setup a new administrator account.
You use the user name "bloggeradmin" (already setup, on your behalf), and reset the password.

http://blogging.nitecruzr.net/2012/12/after-using-buy-domain-blog-owners.html

Be sure to enter the complete Google Apps account name, in the Google account reset screen.

http://blogging.nitecruzr.net/2013/05/the-google-apps-bloggeradmin-password.html


Chuck Croll
5/27/13
Chuck Croll
We're researching this problem, in Google Apps Support - so I am now transferring you to their care.
LMckin51-G-Suite-Product Expert
5/28/13
LMckin51-G-Suite-Product Expert
 Insufficient detail provided

Dear user,

To provide further support, we require the follow details about your issue:

  • Domain Name
  • Google Apps Edition (Free/NonProfit/ISP/Edu/Business)
  • Users Affected
  • Problem Description 
  • Steps to Reproduce
  • Detailed error message (email headers etc ) or Screen dumps or videos. (http://www.screenr.com/)
If you do not require further support, it would be appreciated if you could post a message confirming the issue is resolved along with any other details that may assist others in the future.

--
5/28/13
Original Poster
Kwok-hin
Thanks so much for the patience but I am still stuck there... Any other information I can provide you and help on that. Thank you thank you.
Advisor_Frank
5/29/13
Advisor_Frank
Hi,

We identified a recent change which may have affected the password reset flow for some users. We expect it to either be fixed or rolled out shortly. Apologies for any inconvenience, let us know if it still persists.

Thanks
Frank
5/30/13
Original Poster
Kwok-hin
Hi all,

Thank you very much!! I can finally reset my password!!!!!!

Hin
Google user
5/31/13
Google user
hi, i also got this problem.. can u teach me how u do? 
5/31/13
Original Poster
Kwok-hin
Hi, Johnnnnn, I actually haven't done something new. I just requested again to reset the password and then I could reset the password finally.
Perhaps there's something fixed? Not sure. You may try.

Hin
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