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3/25/16
Original Poster
Google user

How do you disable the "Google Apps Device Policy" message?

One of my gmail accounts has an administrator who inadvertently selected the option to apply the Google Apps Device Policy requirement to employees phones, even though they are personal, not company phones. The administrator has since deactivated the option but I still get the message to install the app. Is there a way to disable this message, since the app is no longer required by the administrator? I am able to sync and get mail, so no functionality has been lost. I just want to get rid of the message. I have tried a reboot with no luck.
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All Replies (34)
3/25/16
Expert - Community Specialist
Loelia - Google Adviser
Hi Philip,

Check the reference attached to get more info about how to uninstall or disable the Device Policy app on your device.

Hope this helps.

Greetings!

3/25/16
Original Poster
Google user
Loelia,

I really appreciate you taking the time to respond to my question. However, the topic reference you provided does not address my situation. Here is what it does address:

- Download the Device Policy app
- Set up the Device Policy app on your device
- Uninstall or disable the Device Policy app on your device
- Troubleshooting

Downloading the app is not an option, I do not want it on my phone. Same with setting up the app.

I cannot uninstall or disable the app as it is not installed.

Under troubleshooting, there are these issues:
- When I try to add my Google Apps account, I receive the error message "Authentication failed. Please re-enter your password and try again".
- Sign-in Error (You entered an incorrect password)
- I'm using an Android 2.2 device using AT&T, and I'm not able to download the Device Policy app on Google Play. I'm also not able to do the download workaround because I can't install apps from "Unknown sources" onto my phone.

None of the troubleshooting issues apply so I remain unresolved with this issue.

Thank you for your advice.

Regards


3/25/16
Expert - Community Specialist
Loelia - Google Adviser
On the reference attached that was previously provided, there is a drop down menu that includes the option 'Troubleshooting'. If you keep getting the error, most likely you enabled 2-Step Verification for your account and you need to enter the App password instead of your Google Apps password. If you don't remember your App password, you can generate a new one. Check this reference attached in order to learn how to generate an App password.

Hope this helps.

Greetings! 

3/25/16
Original Poster
Google user
Thanks again Loelia. I appreciate the promptness of your replies. However, I may not have explained myself clearly enough. I am not getting any error message. I am being prompted to download "Google Apps Device Policy" which I do not need or want. I merely want the message to go away. As I described before, one of my gmail accounts has an administrator who inadvertently selected the option to apply the Google Apps Device Policy requirement to employees phones, even though they are personal, not company phones. The administrator has since deactivated the option but I still get the message to install the app.

Let me know if I have not clarified what my issue actually is.

Thanks again
3/25/16
Expert - Community Specialist
Loelia - Google Adviser
Sorry for the misunderstanding Philip. Sign in with your admin credentials and from the Admin console dashboard go to 'Device management' > 'Setup' and check that the option  'Device activation' is disabled.

Cheers!
28 MORE
Hyptomized
9/9/16
Hyptomized
Go to your Google accounts app where it is trying to sync the account and REMOVE the account. That action removed the notice.
 
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