Manage your groups

Turn on Collaborative Inbox or Q&A features


This article is for administrators. To manage your own groups, visit the Google Groups help.
This feature requires turning on Google Groups for Business." "

After you create a group, you can set it as a Collaborative Inbox. In classic Groups, you can also set a group as a Q&A forum.

Turn on Collaborative Inbox or Q&A features

Using new Groups
  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click Group settings.
  4. Under Enable additional Google Groups features, select Collaborative Inbox.
Using classic Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. On the right, click Manage group.
  5. On the left, click Information and then Advanced.
  6. In the Reset group section next to "Select a group type," click the Down arrow ""
  7. Select a group type and click Reset this group.

About Collaborative Inboxes

You can use Collaborative Inboxes in Google Groups. Members of the Collaborative Inbox who have the correct permissions can also assign conversations to each other for tracking.

For example, you could create a group for your technical support or customer service team with the address support@your-domain.com. Then, add your support staff as group members and allow people outside of your organization to send messages to the group.

When your support staff gets a message, they can:

  • Assign responsibility for conversations to group members
  • Set a resolved status for conversations: complete, duplicate, or no action needed
  • Search for conversations according to resolution status or assignee

About Q&A forums (Classic Groups only)

In Google Groups, you can use question and answer (Q&A) forums in groups for mailing lists and online forums. In a Q&A forum, members ask and answer each other's questions. To create a Q&A forum, you create a group and then turn on Q&A features for the group.
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