Collaborative inboxes

This feature requires turning on Google Groups for Business.

As a G Suite Groups administrator, you can set up a new group as a collaborative inbox, or add collaborative inbox features to an existing group.

Set up a new group as a collaborative inbox

1. Sign in to Google Groups.
2. Click Create Group.
3. Enter the group's name, email address, and description.
4. From the Select a group type menu, select Collaborative inbox.
5. Specify any settings you want under Basic permissions.
6. At the top, click Create.

Next steps

• Add users to your group. 
• Set who can view, post, and moderate.
• Take or assign topics.

Add collaborative inbox features to an existing group

1. Sign in to Google Groups.
2. Click My groups.
3. Under the name of the group, click Manage group.
4. On the left, select Information  Advanced.
5. From the Select a group type menu, select Collaborative inbox.
6. (Optional) Select other options to control permissions.
7. Click Reset this group.