Get started: Voice setup guide for admins

Migrate users to managed accounts

Before Google Voice for G Suite was available, people in the U.S. could use their work or school account to sign up for Google Voice. You can migrate these unmanaged accounts to managed accounts.

Note: After you migrate a person's account, you can't switch it back to an unmanaged account.

You're on step 6 of 8

Before you begin

After migration, users lose all previous Voice data in their unmanaged account.

To make sure users don't lose content:

  1. Turn on Google Takeout for your organization. For details, go to Turn Takeout on or off for users.
  2. Let users know they can download their data from Voice before you migrate their account. For details, go to Download your data.

Limits on migration

You can't migrate some types of accounts, such as Google Fiber or Google Fi accounts.

You can only migrate an account with multiple numbers by porting out, transferring, or deleting a number.

Migrate user accounts

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGoogle Voiceand thenService Management.
  3. Click Users.
    A window opens showing users who have accounts you need to migrate.
  4. If you need to add your primary address in the U.S., click Go To Locations. Otherwise, go to step 5.
    • To learn how to add your address, go to Add Voice locations.
    • After adding your address, return to step 3.
  5. Click Migrate These Users.

After migration

After migration finishes:

  • The Users page lists the migrated accounts.
  • Users get an email letting them know that their Voice number was migrated to a managed account.
  • People can request a refund if they had a credit balance on their account.

Next step

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