Before Google Voice for Google Workspace was available, people in the U.S. could use their work or school account to sign up for Google Voice. You can migrate these unmanaged accounts to managed accounts.
Note: After you migrate a person's account, you can't switch it back to an unmanaged account.
Before you begin
- People can't use their Voice numbers until you set up your Voice locations. For details, go to Add Voice locations.
- You can only migrate the accounts of people with a Voice license. For details, go to Assign Voice licenses to users.
After migration, users lose all previous Voice data in their unmanaged account.
To make sure users don't lose content:
Limits on migration
You can't migrate some types of accounts, such as Google Fiber or Google Fi accounts.
You can only migrate an account with multiple numbers by porting out, transferring, or deleting a number.
- Port—Unlock your number and then tell your mobile service provider that you want to port the number to their service.
See: Port your Google Voice number out to a mobile service
- Transfer—You can move your Voice number to another Google Account.
See: Transfer your Google Voice number to a different Google Account
- Delete—Delete a Voice number for the unmanaged account.
See: Delete your Voice number
Migrate user accounts
From the Admin console Home page, go to AppsGoogle WorkspaceGoogle VoiceService management.
- Click Users.
A window opens showing users who have accounts you need to migrate.
- If you need to add your primary address in the U.S., click Go To Locations. Otherwise, go to step 5.
- To learn how to add your address, go to Add Voice locations.
- After adding your address, return to step 3.
- Click Migrate These Users.
After migration finishes:
- The Users page lists the migrated accounts.
- Users get an email letting them know that their Voice number was migrated to a managed account.
- People can request a refund if they had a credit balance on their account.