Port or transfer your personal number

  • This information applies only to personal Google Voice accounts.
  • If you have a Google Voice for G Suite account managed by your work or school, contact your administrator to port your number.
  • If you're a G Suite administrator who wants to port your organization's phone numbers, go to Port business numbers to Voice for G Suite.

You can port your mobile phone number into Google Voice or port your Google Voice number out to a mobile service provider. You can also transfer your Google Voice number from one Google Account to another.

If you like your current phone number, there are 3 ways you can keep using it:

Option 1: Port your mobile number to a personal Google Voice account

Note: You can't port your mobile number to a Google Voice account managed by your work or school.

  • You'll be charged a $20 fee to port your mobile number to Google Voice from most mobile service providers, such as Verizon or AT&T. Moving a number to Google Voice after canceling Google Fi is free.
  • Not all mobile numbers can be ported into Google Voice. Check the Porting Status page to verify your number can be ported.
  • Don't cancel your phone plan until Google Voice notifies you the port is complete. To verify the port, we'll call your phone with a code. After the port is finished, your service provider will cancel your phone service. If you have multiple numbers on the account, check with the service provider first to find out about their policies. If you want to keep the plan and get a new mobile number, confirm that with the service provider.

Before you begin

Find your billing account information from your current service provider, such as your account number and PIN. You need this information to complete your port request.

Port your number

  1. On your computer, open Google Voice.
  2. If you haven't used Google Voice on your account before, set up Voice. You'll be prompted to pick a new number, but your ported number will soon replace it, so it won’t matter what that number is.
  3. At the top left, click Menu Menu and then Legacy Google Voice. Google Voice will look different, but you're in the right place.
  4. At the top right, click Settings Settings and then Settings.
  5. Click the "Phones" tab.
  6. Next to your current number, click Change / Port.
  7. Select I want to use my mobile number. Follow the onscreen instructions to set up your new number and pay.
  8. To get calls, set up phones to receive calls.
  9. Optional: Check the status of your number porting. Numbers take from 48 to 96 hours to port.

If the port gets stuck or delayed, contact the Google Voice Community Help Forum for more help.

Get calls on your phone after you port the number
After your number is ported, it's automatically removed from your mobile service plan, and your plan may be canceled. Google Voice doesn’t offer mobile service plans. You'll need to contact your mobile service provider to get a new number to keep your plan active or start a new one.
To get Google Voice calls on your phone again:
  1. Set up a new phone plan and get a new number.
  2. Add the new number from your phone service plan to your Google Voice account as a linked number.
Any of these actions can cause fees or start new contract agreements with mobile service providers. Check with them first.
Keep your original Google Voice number
If you already have a Google Voice number, the number you ported in will join it. After 90 days, the original Google Voice number is removed. During that period you can opt to keep your original number as a secondary number.

You'll be charged a $20 fee to keep your original Google Voice number as a secondary number. If you had previously ported in that now-secondary number, you won't be charged.

Calls and text messages to both numbers will reach you. But outbound calls and texts will only be sent from your primary Google Voice number. You can swap them at any time.

  1. Within 90 days of porting a number, open Google Voice on your computer.
  2. At the top left, click Menu Menu and then Legacy Google Voice. Google Voice will look different, but you're in the right place.
  3. At the top right, click Settings Settings and then Settings.
  4. Click the "Phones" tab.
  5. Next to your old number, click Make permanent. To confirm and pay, follow the onscreen instructions.
  6. After you pay, the expiration date next to your original Google Voice number disappears.
Cancel a number port
If the port process gets stuck or delayed, you might be able to cancel the process.
  1. You'll get an email from the Google Voice team to let you know there’s a problem.
  2. From the email you got, click Login to Google Voice. The porting status page will open.
  3. Let us know whether you'd like to try again or cancel. If you cancel, you’ll get your $20 fee back.
If you have any other problems, get more help by visiting the porting section of the Google Voice Help Forum.

Option 2: Port your Google Voice number out to a mobile phone service

To port your number out of Google Voice, unlock the number. Then, let your mobile service provider know you want to port a number to their service. They do the rest.

Unlocking your Google Voice number costs $3, but it's free if your number was originally ported in from a mobile service provider.

  1. On your computer, go to the Google Voice unlock page.
  2. Point to the Google Voice number you want to port, and click Unlock my number.
  3. Click Continue.
  4. Pay with your Google Account. You’ll get your receipt by email.
  5. Ask your mobile service provider to port your number to their service.
    Note: If your mobile service provider asks for your account number and PIN, provide your ten-digit Google Voice phone number and the PIN you use to access your Google Voice voicemail.

Note: Without a phone number, your account will change to Google Voice Lite.

Lock your number again
If you decide not to port your Google Voice number, you can lock it again.
  1. On your computer, go to the Google Voice unlock page.
  2. Under your Google Voice number, click Relock my number.
  3. Click Continue.
  4. You'll see a status page where your number is marked as "Locked."
You can always unlock your number again for free.
"Can't relock your number" error
If a service provider, like Verizon or AT&T, has already let us know about the port you asked for, you can't relock your phone number.

Option 3: Transfer your Google Voice number to a different Google Account

You can also move your Google Voice number to another Google Account. Transfers complete within seconds, unlike porting numbers. Only your Google Voice number is transferred.

What you can't transfer

  • A Google Voice number to a G Suite account from your work or school, or from a G Suite account to any other Google Account.
  • A second Google Voice number to a Google Account that already has a Google Voice number.
  • A Google Voice number to a Google Account that hasn't accepted the Google Terms of Service.
  • A Google Voice number that is used with Google Fi or with Google Fiber.
  • Your account information, including your settings, voicemail, call history, text messages, and linked numbers. To export all your information, learn how to download your data. There's no process to import your account information into another Google Voice account; you must view it locally.

Transfer to another Google Account (ends in @gmail.com)

  1. On your computer, open Google Voice.
  2. At the top left, click Menu Menu and then Legacy Google Voice. Google Voice will look different, but you're in the right place.
  3. At the top right, click Settings Settings and then Settings.
  4. Click the "Phones" tab.
  5. Next to your Google Voice number, click Transfer, then follow the onscreen instructions.
    If the Transfer option is inactive, it's because the destination account hasn't accepted the Terms of Service:
    1. Go to the destination account.
    2. At the welcome message, click Continue. Don't do anything else.
    3. Go back to the transfer screen for the original account, then click Transfer.
  6. After the transfer finishes, set up a linked number in the new Google Voice account.

If you've already tried to transfer and now can't use your number, create a post on the Google Voice Help Forum. Post using the Google Account that originally had your Google Voice number. In your post, include only the last 4 digits of your Google Voice number.

If porting your number isn’t working

If you have problems porting your number to Google Voice, use this information to help troubleshoot your particular issue.

"Couldn't transfer your number" error

If your number port doesn't go through, you get an email from Google that explains what to do.

"Carrier info doesn't match" notification

The account information you enter when you start your number port needs to be completely accurate.

If a number port doesn’t go through, it’s often because of incorrect account information. Your port won’t work with a misspelled name, an incorrect billing address, or an incorrect PIN, for example.

You have the chance to enter your information and try again. Here are some things to check:

  • Make sure there aren't any typos.
  • Account numbers are hard to find and it’s easy to forget your PIN number. Contact your previous carrier. They should be able to provide this information.
  • Try entering your account number without any dashes.
  • You usually need to provide the account owner’s information. If you’re on a family plan, find out who is listed as the account owner.

Information required by service providers

Verizon

  • The Verizon number you'd like to port.
  • The account holder’s name.
  • Your Verizon account number.
    • Usually a 10 or 14-digit number formatted as 000000000-00000.
    • Don't include the dash when you enter it.
  • The last 4 digits of the account holder's Social Security number.
  • In some cases, you may also be asked for your account PIN. This is usually a 4-digit number.

If you have trouble finding this information, check a recent billing statement or contact Verizon support.

AT&T

  • The AT&T number you'd like to port.
  • The account holder’s name.
  • Your AT&T account number.
    • Valid account numbers are 8, 9, 10, 12 or 15 digits. The most common are 9 or 12 digits.
  • The last 4 digits of the account holder's Social Security number.
  • In some cases, you may also be asked for your account PIN.
  • If you have a prepaid or GoPhone account: Contact AT&T support for your account number.

If you have trouble finding this information, check a recent billing statement or contact AT&T support.

T-Mobile

  • The T-Mobile number you'd like to port.
  • The account holder’s name.
  • Your T-Mobile account number.
  • A postpaid account number is usually a 9 digit number but can be 9, 11, 12 or 15 digits.
  • A prepaid account number is your 11-digit phone number (1+ area code + number).

If you have trouble finding this information, check a recent billing statement or contact T-Mobile support.

Sprint

  • The Sprint number you'd like to port.
  • The account holder’s name.
  • Your Sprint account number (usually a 9-digit number).
  • Your Sprint PIN/passcode (usually a 6- to 10-digit number).

If you have trouble finding this information, check a recent billing statement or contact Sprint support.

U.S. Cellular

Your US Cellular account number, which is either the account number or customer ID on your bill. If you have trouble finding this information, contact US Cellular support.

Other carriers

  • Transferring from Republic Wireless, Cricket, Metro PCS, or another carrier?
  • The information needed varies by carrier. In most cases you can find it on your bill and you’ll need:
    • The phone number you'd like to port.
    • Name of the account owner.
    • Account number from your current carrier.
    • Account PIN or passcode. Some carriers require this information to verify you own the number. Google uses this information for the transfer only. We won’t store or use it for any other purpose.
    • The account holder's Social Security number.
    • Billing address of the account owner.

Get more help

You can discuss your questions with Google Voice experts in the Google Voice Community Help Forum.

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