About bots

Bots are special accounts you can chat with, just as you would with people. Bots provide a conversational way for you to connect to services in Hangouts Chat, such as looking up information, scheduling meetings, performing tasks, and so on. Bots can be created by Google, users in your domain, or third parties.

Note: When starting a message with or talking to third party bots, your user’s basic info, the message sent to or @ mentioning the bot, and other contextual data will be sent to the third party. Review each bot developer’s terms of service and privacy policy for more information about third party use of your data.

By default, bots are enabled. You can disable bots for your domain or organizational unit.

  1. Sign in to the Google Admin console.
  2. Go to Apps > G Suite > Hangouts Chat.
  3. Click Bot Options.
  4. Click the checkbox to enable or disable bots.

For information on creating custom bots for your organization, see the Hangouts Chat API documentation.

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