If you have multiple Workspace or G Suite subscriptions, contact Google Sales to perform a transfer.
You can transfer management of a paid Google Workspace, Cloud Identity, or add-on subscription from Google to a reseller, a reseller to Google, or one reseller to another.
A reseller can manage subscriptions and billing for your organization and provide services, such as submitting support cases and adding users, groups, and organizational units.
How transfers work | Before transfer to reseller | Start transfer | Troubleshoot
How transfers work
- Super administrators in your organization get an email with details about the transfer.
- Transfers are nonreversible.
- If you transfer a Workspace subscription, the associated Cloud Billing account does not automatically transfer.
- Transfers don’t affect your data or availability. You can use Google services as usual during a transfer.
- If you transfer a subscription to Google or another reseller, you can’t transfer any subscription to the original reseller for 18 months.
- You can transfer all or part of your subscriptions, including Google Workspace, Cloud Identity, and add-on subscriptions, such as Google Workspace Additional Storage. For subscriptions that belong to the same product group, you must transfer all of them together.
- If you have a G Suite Business or G Suite Basic subscription, your subscription will be upgraded to a Workspace subscription at the time of transfer. If you’re transferring to a reseller, contact the reseller for options and pricing. If you’re transferring to Google, you'll be asked to set up billing for a Workspace subscription.
Before you transfer to a reseller
Review this information if you’re transferring a subscription from Google to a reseller or from one reseller to another. To find an authorized reseller in your area, search for a Google Cloud partner.
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Start a transfer
You must be signed in as a super administrator for this task.
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Sign in with a super administrator account to the Google Admin console.
If you aren’t using a super administrator account, you can’t complete these steps.
- Go to Menu
Account > Reseller management.
If this option isn’t available, go to https://admin.google.com/ac/resellermanagement.
- Go to Subscriptions from resellers or Subscriptions from Google, find the subscription that you want to transfer, and click Transfer.
- If transferring to a reseller, enter the reseller’s Public Identifier
click Continue.
- For each product group that you want to transfer, select Transfer to Google or Transfer to reseller name.
- If subscriptions for multiple product groups appear and you don’t want to transfer all of them, for any product group that you don’t want to transfer, select Keep with reseller name or Keep with Google.
- Click Continue.
- Check the box to agree to the terms and conditions
- Click Close.
Troubleshoot transfer issues
If the reseller can’t complete the transfer, sign in again and repeat the steps above.
