Change a reseller's access to your account

You can give a reseller two types of access:

Google recommends allowing a reseller access to your account.Your reseller can more easily troubleshoot any issues you might have with managing G Suite.

Change your reseller’s access to your Admin console

You can turn on or off your reseller’s access to your Admin console. Access is on by default.

Note: It can take up to 24 hours for your change to take effect in GCSC.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Account settingsand thenAccount management.
  3. Check or uncheck the Reseller Access box. If you uncheck the box, your reseller can't access your Admin console or submit support cases for you in GCSC.
  4. Click Save changes.

Give your reseller access to Google Cloud Support Center

You must have the Support Manager role in GCSC to complete these steps.

You can give your reseller support-only access to your account in GCSC. Or, if your reseller has access to your Admin console, they already have support access in GCSC.

  1. Sign in to the Google Cloud Support Center with your G Suite admin account username and password.
  2. At the left, click Support Partners.
  3. For the Google service you want, click Assign Support Partner. The reseller must verify the support relationship with your account. 
  4. Choose an option:
    • Enter the verifier's email address and then click Look Up.
      The Support Partner field populates automatically.
    • Under Support Partner, search for the reseller and then verify their address and then enter the verifier’s email address.
  5. Click Assign.

After the reseller verifies, your customer account appears in the reseller’s GCSC. While assigned as your Support Partner, the reseller can file cases on your behalf and access any cases you filed directly to Google.

Remove reseller support access in GCSC

You must have the Support Manager role in GCSC to complete these steps.

  1. Sign in to the Google Cloud Support Center with your G Suite admin account username and password.
  2. At the left, click Support Partners.
  3. For the Google service you want, click Remove partner
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