Give a reseller access to your account

You can give a reseller two types of access:

  • For resold customers, by default, your reseller has access to your Google Admin console and has the ability to file support cases in the Google Cloud Support Center (GCSC). You can change your reseller’s Admin console access.
  • All customers can grant a reseller support-only access in the GCSC. This includes resold customers who turn off Admin console access for their reseller.

Google recommends allowing a reseller access to your account. This makes it easier for your reseller to troubleshoot any issues you might have with managing G Suite.

Change your reseller’s access to your Admin console

Resold customers can turn their reseller’s access to their Admin console on or off. It’s on by default.

A reseller who has access to your Admin console can also file cases for you in GCSC.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Company profileand thenProfile.
  3. Check or uncheck the Reseller Access box.
  4. Click Save changes.

Give the reseller support access in GCSC

You must have the Support Manager role in GCSC to complete these steps.

You can allow support-only access to an authorized reseller in GCSC. A contact from the reseller must verify the support relationship before a reseller can access the customer account in GCSC.

For resold customers: If your reseller has access to your Admin console, they already have support access in GCSC. You don’t need to give them separate access.

  1. Sign in to the Google Cloud Support Center with your G Suite admin account username and password.
  2. At the left, click Support Partners.
  3. For the Google service you want, click Assign Support Partner.
  4. Under Support Partner, search for the reseller and verify their address.
  5. Enter a verifier’s email address from the reseller. The address must be in the reseller’s domain.

    Note: As an alternative to steps 4 and 5, you can first enter a verifier’s email address from the reseller, and then click Look Up. The Support Partner field populates automatically.

  6. Click Assign.

After the reseller verifies the support relationship, your customer account appears in the reseller’s GCSC. While assigned as your Support Partner, the reseller can file cases on your behalf and access any cases filed directly to Google.

Remove reseller support access in GCSC

You must have the Support Manager role in GCSC to complete these steps.

  1. Sign in to the Google Cloud Support Center with your G Suite admin account username and password.
  2. At the left, click Support Partners.
  3. For the Google service you want, click Remove partner
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