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Manage apps on mobile devices

This feature is available in any G Suite edition.

As an administrator, you can control the apps that users can install on managed mobile devices by creating and using a whitelist. 

To allow users to access the apps, when setting up mobile device management, choose the Advanced management option.

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Manage apps for Android devices

You can add, remove, and manage preferences for whitelisted apps on Android mobile devices. You can offer whitelisted apps for both company-owned Android devices and Android devices with work profiles. You can also offer whitelisted apps for devices that don't support work profiles by going to the Work Apps tab in the Google Play Store. When your device users are using the Google Play store app, they see only the apps you whitelist. 

Add an app to your whitelist to make it available for installation
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. Click App management and then Manage applications for Android devices.
  4. Click Click here to manage  to see the list of currently approved, whitelisted Android apps.
    You can use the More Moremenu to remove or open an app in the Google Play store.
    Note: When you view your whitelisted apps, next to an app, you might see an exception Exception notification. This notification indicates that the newest version of the app needs permission to access one or more additional device features, such as a camera or user contacts. You need to approve access permissions for the app before users can download the new version.
  5. On the Whitelisted Android Apps page, click Add application Add to open the Google Play store.
    (Optional) At the left, click My Company apps to view the list of approved apps for your organization. For more information about managed Google Play apps, visit the managed Google Play Help Center.
  6. In the Google Play store, search for the app you want to whitelist.
  7. When you find the app, click Approve > Approve for this app. If the app was previously approved, click Select instead.

  8. In the Whitelist Android App dialog, specify any app preferences:

    • To push installation now, check the Automatically install on all devices box

    • To prevent users from removing any automatically installed app, check the Users cannot uninstall this app box.

    • To allow users to add an app widget (when available) for a home screen shortcut, check the Allow users to add widgets from this app to the Home screen box.

  9. Click Whitelist.
    You see a message that the Android app has been added to the whitelist, and it appears in the whitelist almost immediately. (However, it can take up to 1 hour or more for the app to appear in Google Play on user devices.)
    If you chose to allow users to download and install the app on their own, the system lists app installation as Manual on the Whitelisted Android apps page. If you pushed app distribution by choosing automatic installation, it’s listed as Automatic.
  10. (Optional) To view more information about any of your whitelisted apps, click More More for that app in the list and then click Open in Play Store.
Remove an app from your whitelist to prevent its use
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. Click App management and then Manage applications for Android devices.
  4. Click Click here to manage to see the currently whitelisted applications. 
  5. There are two ways you can remove apps from your apps whitelist:
    • Find the app that you want to remove and click More  Options and then Remove.
    • Hover over the app's icon to display a checkbox, and check the checkbox. (You can check multiple apps at once.) In the top right corner, click Trash Remove application .
  6. Click Remove to confirm.

You see a message that the selected app has been removed from the whitelist.

After you remove the app from your apps whitelist, it won’t be visible in Google Play on devices that are set up with Android enterprise for the first time, or on devices that have set up Android enterprise but haven’t installed the app. If users have the app installed on their work profile, then it won’t be removed.

Note: You can't remove the Google Apps Device Policy app from the whitelist.

Manage preferences to control access to whitelisted apps
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. Click App management and then Manage applications for Android devices.
  4. Click Click here to manage to see the currently whitelisted applications. 
  5. Click the row that contains the app that you want to manage.
  6. Click App preferences.
  7. Specify any app preferences:
    • To control installation of the app, check or uncheck the Automatically install on all devices box.
    • If you don’t want users to remove an app on their device, check the Users cannot uninstall this app box.
    • Check or uncheck the Allow users to add widgets from this app to the Home screen box.
  8. Click Save.

You'll see a message that the settings for the selected app have been changed.

Note: It can take up to one hour for the change to be reflected across all of your users’ devices.

Manage apps for iOS devices

You can add apps to a whitelist for Apple® iOS® devices. This makes them available for users to install directly from the Google Device Policy app. When you remove an app from the whitelist, it will no longer be available for users from the Google Device Policy app.

Add an app to your whitelist to make it available for installation
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. Click App management and then Manage applications for iOS devices.
  4. Click Click here to manage to see the currently whitelisted applications. 
  5. In the bottom right corner, click Add application Add.
  6. (Optional) To search for the app:
    1. Type the name of the app in the box and click Search
    2. (Optional) To see more information about a listed app in iTunes®, click the app’s link.
    3. Select the correct app from the list and click Whitelist.
  7. Add the app:
    1. Copy the URL of the app from iTunes and paste it in the text box.
    2. Click Search.
    3. Make sure the correct app is listed and click Whitelist.

You'll see a message that the iOS app has been added to the whitelist, and it appears in the whitelist almost immediately. However, it can take longer for the app to appear in the Google Device Policy app on user devices.

To view more information about any of your whitelisted iOS apps, click More More and then Open in App Store.

Remove an app from your whitelist
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. Click App management > Manage applications for iOS devices.
  4. Click Click here to manage to see the currently whitelisted applications. 
  5. There are two ways you can remove apps from your apps whitelist:
    • Find the app that you want to remove and click More More and then Remove.
    • Hover over the app's icon to display a checkbox, and check the box. (You can check multiple apps at once.) In the top right corner, click Remove Remove.
  6. Click Remove to confirm.

You'll see a message that the selected app was removed from the whitelist. If the app was installed on user devices from the Google Device Policy app, it will be uninstalled the next time the device synchronizes. Users can still access non-whitelisted apps from the Apple App Store®.

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