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View and manage G Suite mobile devices

If you have the legacy free edition of Google Apps, upgrade to G Suite to get this feature. 

In the Google Admin console, you can see a list of mobile devices that are being managed by your organization. From the list, you can get details about specific devices, their users, and device events. You can also perform management tasks, such as blocking a device from synchronizing company data or wiping a device that’s been lost. 

Before you begin

Turn on mobile management so that you can see the devices and manage them in the Google Admin console. For details, see Set up mobile device management.

If you decide not to use mobile management, but still want to let users sync G Suite data, you can still see:

  • Devices that use Google Sync to sync data. This includes devices that use Microsoft Exchange® ActiveSync®, such as Apple® iOS® devices using an Exchange account to sync G Suite data.
  • Android devices that are registered with the Google Apps Device Policy app.
  • Devices you previously managed with Google Mobile Management.

Unmanaged Android devices that aren’t registered with the Device Policy app and unmanaged devices that only use IMAP or POP to get email to G Suite aren’t listed in your Admin console. 

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View mobile devices

View all mobile devices in your organization
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. Click Mobile devices to see your managed devices.
    Note: In the Mobile devices box, you can see the number of managed mobile devices that were active in the last 30 days.
  4. Personal and company-owned devices are listed separately. On the left, under Device ownership, select Personal or Company owned to switch between views.

If your organization has a lot of mobile devices, the view is paginated. The number in the top-right corner (for example, 1–30 of 55) gives you an estimate of the total number of mobile devices in your domain. The number is just an estimate because personal and company devices are listed separately. And, some devices could be listed more than once. For example, if a phone is shared between 2 users it’s listed twice—once for each user account. 

Note: If you use basic management, it can take up to 3 days after enrollment for device information to appear.

Sort devices

In the devices list, you can click a heading to sort the devices by:

  • Device ID—Unique number associated with the user’s device (for example, 35407fa833a25163).
  • Name—Name of the user who syncs G Suite data to the device.
  • Email—Email address of the G Suite user who syncs corporate data to the device. 
  • Model—Device model, for example, Nexus 9. (Might not be specific if you use basic management) 
  • OS—Device’s operating system, for example, Android 7.1.1. (Not available if you use basic management)
  • Type—Type of synchronization that’s used to sync G Suite data to the device—Android, iOS, or Google Sync.
  • Last Sync—Date of the most recent sync with Google Mobile Management. This date differs depending on the device type:
    • Android—Last time the Google Apps Device Policy app synced. 
    • iOS—Last time the Device Policy app or profile synced.
    • Devices that sync using Google Sync—Last time device synced G Suite data. (Includes iOS)
  • Status—Management status. For details, see Check a device’s management status
Search for devices with common criteria

From the list of all mobile devices in your organization, you can search for devices on the left. (You might need to click Filter Filter to see the Filters pane on the left.) Enter a search term and press Enter. For example, to search for a specific type of device, enter the model.

Search tips

  • Enter each search term as a single word with no spaces. Or, enter several words in quotes (with spaces between the words) for exact phrases.
  • Searches are not case-sensitive.
  • When you search for words and phrases, all fields are searched. To search a specific field, enter a search operator followed by an argument, for example, user:admin. You can use single words or quoted lists of words as arguments.
  • The system treats punctuation marks and symbols as white space. For example, running a search for admin@yourdomain.com is the same as entering admin yourdomain com.

For details about search operators, see Use search operators to find devices.

Find more information about an individual device

To see more information about a device, click the device’s ID. For details, seee View mobile device details.

Manage mobile devices

You can search for devices that meet common criteria, view general information about devices, check device status and recent activity, and perform tasks, such as blocking or wiping a device.

Check a device’s management status

You can see a device’s management status in the Status column at the far right. A device can be in any of the following management states: 

  • Account wiped—G Suite account remotely wiped from the device. For details, see Remove corporate data from a mobile device.
  • Account wiping—Request made to remove the G Suite account from the device. The next time the device syncs with Google Mobile Management, the account will be removed. For details, see Remove corporate data from a mobile device.
  • Approved—Device approved and syncing G Suite data. 
  • Blocked—Device blocked and not syncing G Suite data. A blocked device is still listed on the Devices page, but the user can't access their G Suite data (mail, calendar, and contacts) on that device. The user can still access their data from a desktop computer or mobile browser. To disable a user's access to their G Suite data from any device (mobile or desktop computer), see Suspend a user.
  • Deleted—Device removed from the list of approved devices. To access G Suite again, the user needs to re-register the device for management.
  • Pending—Device pending approval by an administrator. Approve mobile devices for management
  • Unprovisioned—Device is no longer enrolled for management. Can occur if the user unregistered their device for management. 
  • Wiped—Data removed from the device. For details, see Remove corporate data from a mobile device.
  • Wiping—Request made to remove all data from the device. The next time the device syncs with Google Mobile Management, all data will be wiped. For details, see Remove corporate data from a mobile device.
Approve personal devices to sync G Suite data

Not available for company-owned devices or devices with basic management

To allow a device to use G Suite services and sync corporate data, select the device and click Approve. You can approve devices when their status is Pending or Blocked.

You can also approve pending devices from the Device Approvals page. For details, see Approve mobile devices for management

Block or unblock a device

Not available for devices with basic management

To prevent a device from using G Suite services and syncing corporate data, select the device and click Block. You can block devices when their status is Pending or Approved.

To unblock a device, select the device and click Approve (for personal devices) or Unblock (for company-owned devices).

Wipe corporate data from a device

You can wipe the G Suite data on a device (Wipe account) or all the data on a device (Wipe device).

To wipe the G Suite data on a device, select the device and click Wipe account.

To wipe all data from the device, select the device and click Wipe device. For details about wiping a device, see Remove corporate data from a mobile device.

Note: Wipe device isn’t available for devices that are managed with basic mobile management.

Delete a device

Deleting a device removes the device from the list of managed devices, and the device stops syncing corporate data. No information is removed from the device. To delete a device, select it and click Delete.

Check a device’s recent activity

Not available for devices with basic management

You can see a device’s recent activities in the mobile audit log. Select the device(s) for which you want to see recent activities and click Show audit events. For details about the mobile audit log, see Mobile audit log.

Export device details

You can export device details to a CSV file. The CSV file lists everything you see in the devices list, including Device ID, Name, Email, Model, and so on. If you have a lot of devices in your domain, exporting data can be slow.

  • To export details on all devices that are synchronized with your organization, at the top of the screen, click Export All.
  • To export the details of specific devices, select the devices in the list and click Export Selected.
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