Add information to a user’s profile

As a Directory admin, you can add information such as phone numbers, secondary email addresses, and desk location to users’ profiles. You can edit user profiles individually in the Admin console. Edit users in bulk with the G Suite Admin SDK Directory API or Google Cloud Directory Sync.

Rich profile information connects users

When you add profile information to user profiles, people in your organization find it in many Google services:

  • Individual and group addresses autocomplete as users enter them in Google services like Gmail, Google Docs, and Drive.
  • Calendar intelligently suggests meeting rooms based on the location and number of guests (requires Calendar setup).
  • Users find profile information in Google services. For example, when users point at or tap someone’s profile photo, they open a person information card.

  • Users see organization relationships. If you add managers to users’ profiles organization-wide, Google automatically generates a reporting chain. Available in Google services on Android and iOS, as well as in Cloud Search on all devices.

What you can update

You can add, edit, or delete the following information:

You can also let users update some of their profile settings, including name, photo, and work location. Note: Gmail users can change their display name themselves.

Update a user profile

This method is the simplest way to update a few user profiles. If you need to update many profiles, use one of the bulk update methods described in the following sections.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. In the Users list, find the user. If you need help, go to Find a user account.
  4. Click the user’s name to open their account page.
  5. Click User information.
  6. Click any of the following sections to edit the user's profile information:
    • Contact information—Secondary email addresses, phone numbers, and physical addresses
    • Email aliases—Additional domain email addresses
    • Employee information—ID, job title, employee type, manager email, department, cost center, building ID, floor name, and floor section
    • Custom attribute fields—If you or another admin created custom attributes for user profiles, enter or edit their values


      Select the category you need to change

      Tip: After you add information to a field, another field appears to let you add another entry. To specify details of an entry, such as Home or Work, click the menu at the right. To delete an entry, click Remove Remove on the right.

  7. At the bottom right, click Save.
  8. (Optional) To return to the user’s account page, at the top right, click the Up arrow Up arrow.

Note: It can take up to 24 hours for changes to appear.

Update many profiles from a spreadsheet

This method lets you update many profiles at once without programming or Google Cloud Directory Sync.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. At the top of the page, click Bulk upload users.
  4. Download existing users' data into a CSV (comma-separated values) file.
  5. Open the CSV file in a spreadsheet application, such as Google Sheets or Microsoft® Excel®.

    The file has columns for each profile attribute.

  6. Update or fill in the users' profile information. If you don’t want to show an attribute, leave the column blank.

    Tip: To add multiple phone numbers or addresses for a user, enter the values in the column and separate the values with commas.

  7. Save the CSV file as a CSV file type.
  8. Click Upload to upload the file.

    For guidelines and tips, go to Add several users at once.

Note: It can take up to 24 hours for changes to appear.

Bulk update profiles (LDAP or API)

These methods let you update many profiles with data from your organization's LDAP directory or other source.

Available user profile fields

To set the profile information that is shared throughout Google services, edit the following fields.

Profile value Example Admin console field Directory API property GCDS attribute
Name Elisa Beckett Rename user name Given name, Family name
Profile photo   Photo Users.photos not available
Email address elisa.beckett@ink-42.com Primary email primaryEmail Primary email
Phone number 1 949-555-0198 Phone phones[] Work phone numbers,
Work mobile phone numbers,
Home phone numbers,
Fax numbers,
Mobile phone numbers,
Assistant's number
Address 123 Google Way, Inktown, CA 99999 Address

addresses[].formatted *

Street Address, P.O. Box, City, State/Province, ZIP/Postal Code, Country/Region
Job title Account Manager Job title organizations[].title Job title
Manager's email kat.deburgh@ink-42.com Manager's email relations[].type.manager Manager's DN
Department Marketing Department organizations[].department Department
Organization Ink 42 Change organization name organizations[].name Company name
Desk location Building B-2-151C Building ID, floor name, floor section locations[] with type=desk Building ID, floor name
Links Directory | Personal site not available websites[] not available

* When you update user profiles with the Directory API, we recommend you update both the addresses[].formatted property and individual address properties. Individual address properties aren't synchronized to the Admin console or Directory.

Related topics

For other ways to update user profiles, go to:

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