Below are common questions about using the setup tool for Google Workspace.
Manage your Google Workspace account
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If you’re already signed in to another Google Account:
- At the top, click your profile image or initial
Add another account.
- Sign in using your Google Workspace username and password. If you’re using Workspace with:
- A verified domain—Your username contains your domain name, such as you@your-company.com. It is not your personal Gmail address.
- A business email or Gmail address—Your username is the address you used to sign up. If you have more than one Gmail address, be sure to sign in with the one associated with your Workspace subscription.
Learn more about switching between Google Accounts.
If you signed up for Google Workspace with a verified domain, you chose your username during signup. If you forget your username, it’s included in your Google Workspace welcome email. If you signed up with a Gmail or business email address, your username is the address you used to sign up.
If you forgot your password:
- Go to admin.google.com.
- Enter your Google Workspace email address.
- Click Forgot password?
- Follow the instructions to reset your password.
If you’re still having trouble, learn more about accessing the Admin console and recovering administrator access to your account.
- Go to drive.google.com to open Google Drive. Alternatively, if you signed up with a verified domain or a Gmail address, you can go to mail.google.com to open Gmail.
- If you’re already signed in to another Google Account, at the top of the screen, click your profile image or initial and click Add another account.
- Sign in using your Google Workspace username and password. If you signed up for Google Workspace with a verified domain, your username contains your domain name, such as you@your-company.com. If you signed up with a personal Gmail or business email address, your username is the address you used to sign up.
Learn more about switching between Google Accounts.
After you sign in to Google Workspace, you can switch between services and apps:
- In Drive or Gmail, at the top, click the App Launcher
.
- Click the app you want to use.
- Contact the support team for live step-by-step help.
- Set up Google Workspace for you or your organization with our quick start guides.
- Get tips and tutorials for using Google Workspace products in the Google Workspace Learning Center.
Manage your users
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Applies only if you signed up with a verified domain or custom business email
Before people on your team can sign in and access Google Workspace services, they need a user account.
During your free trial
You can create up to 10 user accounts during your trial period. If you’re using the setup tool, follow the steps in the tool to add users. If you’re not using the setup tool, learn more about adding users.
After the trial or if you need more users
When the trial ends or if you want to add more than 10 users during the trial, you must start paid service by signing up for a Flexible or Annual/Fixed-Term payment plan. (Annual/Fixed-Term Plan availability depends on your subscription and how you signed up for your service.)
If you’re using the setup tool, select the Manual Setup option to open the Admin console and then click Billing to set up a payment plan.
When you set up a payment plan, you can add up to 50 users. If you need more than 50 users, you can add them in your Admin console after setup if you have a verified domain. Or, if you signed up with a business email, you can invite users to join Google Workspace. To learn more, go to Options for adding users.
If you need more than 50 users right when you sign up, contact Google Workspace support. You might need to make a prepayment in this case. For details, go to How does billing apply to added or deleted users? later on this page.
Related topics
You don’t need to add email addresses as user accounts. Instead, you can create email aliases and group addresses for your business communications. These types of addresses are free and don’t count towards your Google Workspace user licenses.
Email aliases (good for one person): For example, you create the address, info@your-company.com, for customers to contact your company. You can add the address as an alias to your business address, you@your-company.com. Now, messages sent to info@your-company.com also arrive in you@your-company.com Gmail inbox. Learn about creating aliases.
Group addresses (good for teams): If your team needs a business address like sales@your-company or support@your-company, you can create these addresses as groups. Then, everyone in your Sales team can receive messages sent to sales@your-company.com in their inbox. Learn about creating groups.
If you already have email set up (for example, you receive email at yourname@your-company.com), you add everyone who has an existing email address at your domain. This ensures that they continue receiving email when you switch your email to Google Workspace. Review more information about setting up email for your team.
Advanced options: If you have any of these types of email addresses already set up for your domain:
- Mailing lists for your team (such as info@your-company.com)
- Email aliases
- Email for more than one domain
Choose Manual Setup at the top of the setup tool. This option takes you to the Google Admin console. In the Admin console, you’ll verify that you own your domain and then add all of your users, email aliases, and domains before switching to Google Workspace.
Rename a user
Yes, you can change the user’s first and last name or their email address. The user can continue to receive messages sent to their old email address, or you can assign that email address to a new user.
Delete a user
Applies only if you signed up with a verified domain or custom business email
If you signed up with a verified domain—You can delete a user from your Google Workspace account, which removes their access and deletes their Google Workspace data. You also have options to transfer or download the user’s account data.
You can also suspend a user, which blocks them from accessing their account, but preserves their data. You’ll continue to be billed for the user and can restore the user’s access at any time.
If you signed up with a business email address—You can remove a user from your organization’s Google Workspace account. Removing a user doesn’t delete their personal account or affect their data. If you remove a user, you can reinvite them at any time.
Applies only if you signed up with a verified domain or custom business email
If you contact Google Workspace support to add more than 50 users during account setup, you might need to make a payment in advance to cover the cost of the number of users you need over 50. For example, to add 100 users, you might need to make a prepayment for the cost of 50 users. After you make the payment, support can increase your user limit. This prepayment is not an extra fee. We apply it to your billing account as a credit to be used for future payments.
After account setup, billing for users depends on your payment plan:
- Flexible Plan—You can add (for domain-verified accounts), invite (for email-verified accounts), and delete users at any time. You pay only for services used each month. For details, go to Flexible Plan.
- Annual/Fixed-Term Plan—You commit to Google Workspace for a full year. You can add more licenses at any time. However, you can only reduce licenses at the end of your contract. If you delete a user, you can reassign their license to any new user you add or invite.
Annual/Fixed-Term Plan availability depends on your subscription and how you signed up for your service. For details, go to Annual/Fixed-Term Plan.
Applies only if you signed up with a verified domain (If you signed up for Google Workspace with a business email, any user you invite gets an invitation email.)
The setup tool sends a welcome message to the users you add. The notification includes their username, a temporary password, and a brief message about the switch to Google Workspace. You can also add a personalized note to the welcome message.
The setup tool sends the welcome message immediately. However, your users’ accounts become active only after you verify your domain ownership in the setup tool. (If new users try to sign in before then, they’ll receive a message that their account doesn’t exist.)
Tips for the welcome message:
- In the personalized message section, add a note that you’ll let your team know when to sign in to their new Google Workspace account.
- When you’re adding addresses to receive the welcome message, be sure that those addresses can already receive email.
Migrate your data to Google Workspace
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Applies only if you signed up with a verified domain
Yes, when switching to Google Workspace from another application or service, such as Microsoft Outlook, you can bring your existing mail, contacts, and calendar data with you. You have a variety of options for migrating data into Google Workspace, depending on the size of your organization and the system you’re migrating from. Learn more about migration options.
Applies only if you signed up with a verified domain
If you’re using the setup tool, choose Manual Setup in the upper right. You’ll leave the setup tool and go to the Admin console. You’ll follow steps to:
- Verify your domain ownership.
- Add your users.
- Set up billing (optional during trial).
After that, you can use Google Workspace services, such as Drive and Google Meet. However, you won’t be able to use Gmail until you set up your email MX records to point to Google Workspace servers.
Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.
